Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Will my legacy rewards discount be paid out on a monthly basis or every 90 days?I currently get $7 off each bill. Will that only be $7 off every 90 days or $21 off every 90 days Thanks. I appreciate the help
First of all, last year I added funds to my account with my credit card as a one time top op. I never meant for my credit card to be saved or subscribed to automatic payment. I just found out that it was saved and subscribed to automatic payment. I u...
helloI believe I was able to see, in the past, when my 90 days of non payment would expire, but its not there anymore. So, how do I know when is the last (90 day period) day to make a payment in order not to loose service. Your services are on holdS...
Hi What's going on with PM recently? No 611 notifications received since April regarding the monthly fee, and I just checked my credit bill finding that I was charged twice on June 13 and June 14 respectively. Can anyone help resolve this?
I have been with Public Mobile for just under a year. Today, for the first time, my phone says that I am roaming and won't allow me to make local phone calls. I do not have data roaming turned on and my carrier is set to Public Mobile. Does anyone ha...
I'm about to switch my wife and two teenage kids over to join me at Public Mobile but can no longer locate my referral code. Has Public Mobile done away with the referral code? The Chatbot says "You can find your code in the top right message box in ...
I have an issue with my data.It says I have used it all and have two weeks until my renewal period.I keep my phone in airplane mode most of the time and use wifi.Why is my data getting used up.
I would like to know why Public Mobile stopped texting me "thank you for your payment" and "rewards have been credited" . The last message I received was for April payment.
Hey! I'm sure there's plenty of people asking this but I didn't see any specific to this subscription amount...I'm on the old rewards system. If I sign up for 90 days subscription ($39 per month), will my old rewards system stay the same? Also will I...
Apologies if this has been answered. Everything I've read suggests logging into my account, except when I try to do that, it asks me to confirm my identity and it sends a text to the number of the sim card which I've lost.Ive had to create a new acco...
Hi,Just logged into the new environment for the first time as I wanted to update my payment details (hadn't logged in for a while). Before I even made any changes, "Upcoming Payment" is showing I'm on a $55 plan, while I'm on a $35 plan. Payment was ...
I can’t get on my profile or my account to pay my bill. And if I could get on them I can get a PIN number so I don’t have a very hard time to pay my bill every month
Every month i go to pay my bill i have a very hard time to sigh in to do it.. i also have to change my password every time and still can't get on to pay my bill..i can't get on my profile and my account. I would really like to get it fixed so i don;t...
@CS_Agent i have no cell service and i think it’s because my mom was confused and disputed the charges last month. She has straightened that out with Mastercard and I have since paid with my own card but I can’t seem to get service
I just joined Public Mobile and ordered an esim and did a phone number transfer from Telus. I responded by sms to approve the transfer but did not get a QR code for my esim so I cannot get help because to submit a ticket they send a confirmation code...
I have been trying to login but the one time 6 digit code is going to the wrong phone number. I cannot access the account to change plan type of cancel. I am unable to access any human customer service rep. Please help!
MY PROFILE WAS NOT SHOWING 'MISSISSUGA' ON MY PROFILE. SO I HAD UPDATED IT LAST MONTH SO THAT IT COULD REFLECT ON THIS MONTH'S INVOICE. IT IS STILL NOT SHOWING UP ON MY INVOICE.
