Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11135 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22072 Views
  • 181 replies
  • 24 Bravos

Plan renewed without my calling

I have the 40 dollar plan and it renewed however now when I dial 611 it's telling me I don't have calling can. Someone look into this please immediately 

Allan2323 by Great Neighbour / Super Voisin
  • 384 Views
  • 4 replies
  • 0 Bravos

Re: Obtain a refund

I changed my plan starting January 22, 2021. I was charged 25.00 from my auto pay for the month. Then l had to repay 80.00 to activate my phone. My new plan is 500mb add 500mb and unlimited talk and text a plan offered on December 20, 2020. For 25.00...

tboudre2525 by Good Citizen / Bon Citoyen
  • 629 Views
  • 5 replies
  • 0 Bravos

Renewal requires payment, but the plan has been disabled

Can someone help with xxxxxxxxxxxxx. I have paid for renewal fee, but now the plan and account are all disabled. I have checked the payment has went through. This was sucks! I have sent numerous message. Please give my money back or activate my accou...

bobyan by Good Citizen / Bon Citoyen
  • 910 Views
  • 21 replies
  • 0 Bravos

Obtain a refund

I have changed my plan from 15 dollars to 25 dollars. Now, I m being charged 15 dollars and 25 dollars on my credit card. Can you please expalain and give me the refund for 15 dollars. Thank you,  

gratan by Great Neighbour / Super Voisin
  • 475 Views
  • 10 replies
  • 0 Bravos

Resolved! Problems - reweards

Hi, My friend registered with Public Mobile and I gave her my code. It didn't work because she didn't receive the 10$ discount and I didn't receive either the 1$ discount on my bill. Is there something I can do that we can both get the discount? Than...

sotouz by Great Neighbour / Super Voisin
  • 671 Views
  • 5 replies
  • 0 Bravos

Unable to change credit card for autopay

Anyone else experiencing this issue? When I attempt to assign a different card I receive a "declined" message. When I remove existing card and try to add a new one same result. Card provider says they have authorized each  of my several attempts.

mynewhome by Great Citizen / Super Citoyen
  • 846 Views
  • 10 replies
  • 0 Bravos

Resolved! Receiving simacards

I ordered 2 simcards on January 8 but have not yet received them. It hqs been 3 weeks and I still dont have my simcards. No one is responding from Public Mobile. This is disappointing.. Please refund my payment

Mohsenmonji by Great Neighbour / Super Voisin
  • 920 Views
  • 11 replies
  • 0 Bravos

Resolved! cant pay my bill

cant pay my bill, telling me my pin is incorrect

arybas46 by Great Neighbour / Super Voisin
  • 533 Views
  • 4 replies
  • 0 Bravos

Help please!!!

Is there an actual number to call customer service? I can’t believe I can’t talk to someone. Last night I had service and this morning it says no service?  How do I get help with this? 

Tee2 by Good Citizen / Bon Citoyen
  • 1260 Views
  • 39 replies
  • 0 Bravos

Resolved! Payment

I have paid my bill on January 23rd and now my data is saying that I have used up all my data...I shut my phone off every night so that its not running at all through the night...im not on my phone 24/7 through the day...I have never used up all of m...

Karmazin123 by Good Citizen / Bon Citoyen
  • 930 Views
  • 19 replies
  • 0 Bravos

Resolved! Change phone number

I am wondering that can I change my phone number 2 times in month? does anyone try it ?

ngoduc17 by Good Citizen / Bon Citoyen
  • 524 Views
  • 2 replies
  • 0 Bravos

Resolved! Service not working

I just bought a new sim which I activated at the retailer. My phone is not reading my sim and I cannot sign up for self serve. I requested for a new number when I purchased the sim. I called my line from another phone and it rang, but was not ringing...

SustyM by Good Citizen / Bon Citoyen
  • 951 Views
  • 19 replies
  • 0 Bravos

Resolved! Free month and 5GB free data with email before Feb. 8

Hi there,  I am new to PM, I wanted to take advantage of the free month and 5GB by entering my email and activating before Feb. 8 as advertised on the website. Everything went successfully with my activation, however, I do not see the additional 5GB ...

kitkat1230 by Great Neighbour / Super Voisin
  • 427 Views
  • 2 replies
  • 1 Bravos

Resolved! Re: issue with my account

hey there, its my first time using this service. I'm having a problem adding some data I have forgotten my email password and the security question plsss help what to do?

yousef by Great Neighbour / Super Voisin
  • 461 Views
  • 1 replies
  • 0 Bravos

Resolved! Setting Up billing to a Company

Hello, I was wondering if public mobile had a way to setup billing directly to a company or can you just pay with your credit card? Thanks

istokes by Great Neighbour / Super Voisin
  • 805 Views
  • 5 replies
  • 0 Bravos

Resolved! activation successful but cannot receive calls or texts

i was able to activate my phone and can call-out and email out but cannot receive phone calls or texts. I have turned off the phone for several minutes and turned it back on and also removed and reinserted the SIM card. How can i fix this? my husband...

ec5 by Good Citizen / Bon Citoyen
  • 1347 Views
  • 24 replies
  • 1 Bravos

I cannot receive inbound calls.

I just signed up to PM about 2 hours ago and I cannot receive inbound calls. All I get in a mix of 5UC1, 5UC2 and 5UC3, "you have reached a number that is not equipped for incoming service please check the number and try again." I also can't seem to ...

stigner123 by Great Neighbour / Super Voisin
  • 724 Views
  • 8 replies
  • 0 Bravos

Resolved! Activation Successful - No service

I have created a new account, activated successfully, account has been billed....no service!  Have restarted and reinserted SOM card multiple times.Son has same phone and public mobile and he has service.Frustrated!

Mackgre by Good Citizen / Bon Citoyen
  • 1019 Views
  • 13 replies
  • 0 Bravos

Resolved! Checkout failed but billed me anyway

Hi,on January 21st i tried signing up to public mobile. The webpage was ridiculously slow, and i got an error at the end of the order process. It timed out, and displayed an error page indicating that the signup process failed. To be sure it failed i...

aviato by Great Neighbour / Super Voisin
  • 739 Views
  • 10 replies
  • 0 Bravos

Resolved! Porting

Does we get a new simcard when we port from freedom to public? 

Anistin by Great Neighbour / Super Voisin
  • 920 Views
  • 7 replies
  • 0 Bravos

unregistered SIM

I have a used unlocked Sam A5(2017) former telus phone and a brand new SIM card bought at walmart kiosk that keeps saying SIM unregistered, sometimes not provisioned and other times emergency calls only.I have removed/ reinserted, turned on/off airpl...

mikealt by Great Neighbour / Super Voisin
  • 759 Views
  • 13 replies
  • 0 Bravos

Resolved! forget password and answer of security question

helloHello Ana my aunt forget password and answer of security question.she have problem to pay by credit card, because credit card was expired. her name is xxxxxxxxxxxxxxxxxxxher phone number is xxxxxxxxxxxxxxxxxxxxxand her ID is xxxxxxxxxxxxxxxxxxxx...

coner33 by Great Neighbour / Super Voisin
  • 947 Views
  • 5 replies
  • 0 Bravos

Resolved! Re: Invalid SIM

I am having the same issue: I entered all my details and after clicking the last page on credit card information, i got an error message. I went in again and then it says my SIM is invalid. I cannot submit a moderator ticket as I have no active Publi...

sbmcgc by Great Neighbour / Super Voisin
  • 720 Views
  • 6 replies
  • 0 Bravos
Need Help? Let's chat.