Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I am in British Columbia and I am trying to transfert my 7-eleven speakout wireless mobile phone. So far I have been charged twice on my credit card and it still does not work. I get the error code 821. I entered Rogers for the service provide...
it states : " After you join, you'll also earn 10 points for every 12 months you stay with us "is it cumulative as in per 12 months per 12 months ? i.e. 10 points after 12 months and then after another12 months does it become 20 points.... and so a...
I ported the old number from koodo 4 hrs ago. I saw more posts that said it could be done in 2-4 hr. I did confirm the old number through text message but didn't hear back from Public Mobile. Can anyone provide me with customer service contact info t...
I wish to add US Roaming
I have done all the required tests to get me to this ask. I am a new customer and it has been two days since signing up and transferring everything on a mobile phone. What gives? Anybody? Is it just busy on the PM side of things? Reboot phone checkta...
I just switched my plan from fido to PB last Thursday night. But I still can't receive text messages from others, I can't send messages to some people (Shaw customers). I can only receive messages from PB customers.What is the problem? Anyone can h...
I recently signed up for the $45 for 20GB plan. Is this for a set time period like the $55 plan or is it permanent?
I am on the old rewards plan. I referred about 5 people within the last 30 days or so, and every time i did get the cha-ching SMS giving me the $1/ month credit. which was applied to my renewal a few days ago. But what I don't see is the $5 for 5 mo...
Inappropriate username
How can you get help from them?
A couple months ago I changed my plan to the 20gb 4g speed plan for 55 dollars a month. The plan change never showed up on my account even tho I was getting charged for it. And today I took advantage of the 20 dollars off the same plan with the promo...
I bought US Roaming talk and text about Nov 13. During the following ten days I would check my account which always showed I had 10 days left. I did not. Then when that ran out I bought a talk text and data bundle about Nov 23 and it is working but I...
I can not log in to my account even after i reset my password.
hello, I tried to add a pin to my SIM card and I failed 3 times...Now I need a PUK code to reenable it...
I'm just in the process of switching to public mobile. I went through the online form for activating my sim card (which I have in hand) with 4 steps, create account, transfer phone number, choose a plan, and payment. At the end of the form I see a po...
Please how do I reply to previous existing message from csa
I'm in Alberta and I was wondering if Punkt phones work here on Public. Thanks in advance for your help.
I changed my plan and paid it today. I was not getting a confirmation of payment so tried 2 times more. Low and behold I 3 payments. Please refund the $86.00 overpayment.
Since yesterday, both my Android and my wife's Apple device are experiencing blipping during calls and outright call dropping. This is occurring in different location (many km apart) I have reset the network on my phone / tried Airplane mode off and ...
Today is first day of monthly usage and my account read 10.5G used! What is going on?
Despite changing and verifying my password change I'm still unable to sign into my account. I want to take advantage of a black friday upgrade, however, I'm likely to miss out as I am unable to access my account. It's VERY frustrating to not be able...
Hello Everybody! I am looking at signing up with Public Mobile, and would like to receive the Cyber Monday deal of $35 for 15 months, that expires today.I have to order my SIM cards, so won't be able to activate today. Am I losing out on the deal or ...
Can anyone help? Error 822 upon activation with existing number transfer. They charged my bank account but I have nothing.
I was on a plan of 15$I saw an offer on the PM's site about 55$ plan available for 35$ with a promo code.I checked with the sales rep as well (details below for reference)"[14:23] Carlos GuillermoAll you need to do is to log in to your self serve acc...
Hi Everyone, I chose to port out of Public and am having issues on both my numbers. 1. On the 1st number, I got a SMS to confirm the port. After replying 'Yes', i swapped the sim but my number is still not ported and I cannot make any calls. 2. On th...
I’m not getting the code to reset my password
