Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I got my new sims card in the mail and registered my phone, transferring my old number from Virgin, about 3 weeks ago. I can make phone calls, but am not able to receive them still. I tried all the quick tricks, like restarting my phone, toggl...
hi there, my sim was lost and i disabled the sim later i have got a new one after some days due to the change i am getting charged twice i have one account for my daughter C$15.00 and my plan is C$34.65, However i getting charged C$42.00 on March 31...
i key in PIN for top up it says I ve 35 balance but still no service no data
Team,3 month ago I changed my plan from 35$ to 30$ but still on 35$.
Password don't work and i can't reset it. Help. My daughter's phone broke. Im going to be paying for an account i can't use.
I registered 5 days ago and still I don't have my public mobile phone number! At the end of activation process I received 821 error. I tried to chat with SIMon to remove the issue but it didn't work! I paid $42 for the plan and $10 for sim card. Wha...
Further to my post complaining that mms-sms picture and video messaging is not working for me. Just watching the James Corden late show where they were discussing the draw backs and at times late delivery if delivered at all of mms text and pic...
I got a new public mobile offer to pay 45 dollars for 20g of service so I bought a 45 card today and try to add it i add$20 but couldn't add the other $25 .and it tell me to go to my community . Is there anyone here can help mi because my pati...
I had the 20 gb for 35 dollar plan. I‘m currently overseas so I’m not using my Canadian sim. Today they sent me a message that they are sorry to see me go. They sent me a email about the I can sign up for 15 gb for 40 plan. Not sure about how I go ab...
Hello,When I switched to Public Mobile, after I got my SIM card I got a temporary number. Then once I confirmed the temp number was working OK and I was happy with the cell reception and performance, I ported my real phone # to Public Mobile. While...
I have a Virgin account and plan to sign up with public phone and port my current phone#. It appears that my current SIM card has 20 digits and PM requires max.19 digits. Does anybody have experience with this kind of situation and have a suggestion ...
I have the $15/month plan for my iPhone and I can not send pictures without data it seems, even though the plan includes "Free Picture Messaging". I have tried turning on the data on the phone after I ran out of it, but I can't send any pictures at a...
My wife is travelling to the US and we're going to buy the US roaming add-on. I see all the warnings regarding the turning down of some 3G networks and I'm wondering how VoLTE fits into all of this. If it improves service in the US then how do we ens...
My wife is using data in the middle of the night when she's fast asleep and the phone is connected to wifi. If I look at the usage history I see amounts like 68.45MB used at 12.03 AM on 3 April. What is happening? There are other data usage on other ...
I suspect the answer is no and the 15 day countdown starts immediately upon purchase. If this is the case then why oh why doesn't the web page make this clear? It would be nice for anyone's peace of mind to be able to purchase the add-on well before ...
Long distance calls to individuals seem to be working but I can't seem to call some toll free lines I've been trying. 6um1 every time.
My phone was stolen and I can't get into my account without it. How can I put a hold on my account until I can get my number transferred to a new sim card?
Hi, I went through the entire process, and I've already been charged. Like many others, though, the process timed out for me during activation. I got error code 821. Please help. I have no idea what I'm supposed to do here.
Hi everyone,We are planning to transfer my daughter's current PM number to new service provider. After this occurs, I plan on getting a new phone number linked to the current PM account (for her sister to use). What happens to the add-on's that are...
I have signed up, but the process stopped when they were trying to verify my phone number. I have checked, and they have already put the payment onto my credit card. I really would like customer service assistance. thank you. Algrant
I HAVE AN OLD CELL PHIONE I WANT TO CHANGE THE PHONE TOO AN IPHONEHOW DO I DO THAT - CAN YOU TRANSFER OR I NEED YOU TO SEND ME S SIM ACARD4
How do I put minutes on my sons phone
I just purchased add on for US roamingi thought it was 15 days of calls/ textsdoes it mean the rest of my usual plan minutes or unlimited minutes while in US? Because my current Canadian plan has 100 mins and I have used almost half of it already.
My apologies, I am a total newbie to mobile phones. I just got a phone plan this month.I only turn the phone on two days a month; the rest of the time it is totally shut off. My usage history shows there are 5 outgoing phone calls to the same number ...
I have signed in to Community, then tried to access my account. The password was not accepted, so I asked to reset the password. Each time I try I receive an error message.
I'm unable to make any outgoing phone calls but I can accept calls and its says I have unlimited minutes. Anyone know how to fix this problem?
Do you know whether Telus will truly shut down Public Mobile's mobile network, I was wondering?
Does anyone know if VoLTE is active in Thunder Bay, Ontario yet?
