Can't login to my account; OTP is being sent to some other phone number

[abhishekb7]

When I click on grant full-access to my account, the OTP is sent to some other number and I can't access my account.

[Handy1]

@abhishekb7  you should have response soon from them 

[abhishekb7]

@Handy1 No! nothing from them

[Handy1]

@abhishekb7  and you haven’t heard back from support yet 

[abhishekb7]

@Handy1

I reseted the password and entered a new phone number (my number with different provider) the system sends a OTP to this number when I login and authenticates successfully, but then redirects for full access to a page which send an OTP to a different number(no idea who's number is this). I can't do anything after this, completely stuck!

I sent @CS_Agent  a ticket as well.

[abhishekb7]

@Handy1 I tried what you said. It doesn't give me an option to send the code through email. And I messaged the CS agents group as well, waiting for their reply.

[softech]

@abhishekb7 

PM just changed to a new EverSafe login system and you need to complete the setup

If you have not created an EverSafe id yet,  you won't be able complete the part to link your My Account with the EverSafe ID, that needs a working phone with a working PM sim using SMS.  (Sending the code to email would not be a choice until  EverSafe id is fully setup) 

Try these workarounds, it could bypass the SMS in linking My Account with EverSafe ID

1. Reset your password to self service account. Once reset, sign in again with new password. Might be able to receive 2FA via email instead to gain access.
   (!!!You will need to click Resend Code and then Send email to trigger the 2FA to email)
   
2. Potential workaround (for some): If you don't have access to SMS OTP, try entering an incorrect OTP code 4 times. For some individuals, this is giving the option of an email instead.

If none of those workarounds helps,  please open ticket with support and have them to help in this situation:

Private message CS agent at 

                 https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there

[abhishekb7]

Thanks but doesn't work, stuck on a endless loop here

[Handy1]

@abhishekb7  If you hit resend a couple times or put in the wrong code you should get option to send to email instead of you need further help from support please 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click    

                         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437