Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Trying to access my account. Can not access or create an account to change my billing info
I recently received a txt message to upgrade to 15GB 4G at $40/month. It says on the message that I could share the same plan with other but I don't know how?? This specific plan does not show online for everyone.
Hello, Under add-on usage on my account page the following is listed 5 GB5GB one-time data bonus5 GB left 2 GB2GB one-time data bonus2 GB left How do I get access to this bonus data, I am running out of data again this month and one would think it wo...
Hey there, i need to cancel my service for about 6 months, what are my options? Thank you
Hi, I have the talk and text us roaming package and the us 1gig roaming. The text and data is working but I can't make phone calls. Is there a way to troubleshoot this?
How can I contact them?I just wanna ask about my auto payThey charged me twice.!!!
Ok. The motherboard on my computer blew, so for the moment I'm using the phone for Internet. And I can't find a place to put money in my account, because I'll need to renew early.Also, my bill was listed at 36$ something then I accidentally clicked ...
Hey anyone know there customer service number?
Still can't get into my account are we still down?
Hi, I recently signed up for PM for a phone plan. I am in the process of transfering my number over but failed to port to PM since I didn't get my account number from my old Service provider. My old provider informed me to that I have to cancel the p...
For over a month now I have been receiving unwanted spam voicemails from the same number. I have blocked the number but they are still able to leave me daily voicemails. Please help me stop this from happening. I leave my phone turned on for work pur...
<span;>My account renewal date was yesterdat Sunday Nov. 6th. On Saturday Nov 5th I updated my account from a 1 gb $25 plan to your new 5 gb $40 plan.<span;>On Sunday and today your site shows that I payed for the new plan, but shows no evidence of ...
This company has been charging me for a more expensive plan and giving me bare minimum 3 months un row... and I keep hitting change plan on renewal anyone else having this problem or should I report this company?
Hi,last 2 years I was using public mobile service and I had a preauthorize payment option.I was out of country for 3 months when I came back my service was not working.is there any chance I can get my service back with same number?
I just started a new cycle so I was planning to change my current plan to the promo plan for the next renewal date. I selected the change at renewal date in my account already but I messaged a PM agent just to confirm. They said that if your renewal ...
Trying to contact customer support. signed in acvount. chated wth robotCould not submit ticket with 404 errorsend privae message did not go anyheresigned in community it just goes to questions and answeres .ne hourr has passed can not communicatewith...
Public mobile should have this part on4g not slow 2g.should stop needing to sign in again and again after initial sign in.should stop 404 ertor message.stop wasting too much timeShould be able to go to community easer than it is now and be able to co...
I paid for a US add on with data today. the add on shows in my account as active. I am in the US south and when i attempt a call I get "you have used all your minutes," now I tried to log on to my account and the web page does not respond - just rou...
An agent asked me to provide a code received by SMS via private message.
Hello Public Mobile, My monthly plan just got renewed few minutes back. Could you cancel my plan and refund me the money? Also, please deactivate my plan for 6 months as I am travelling out of Canada for 6 months. Thanks a lot Regards
I auto paid my plan October 31st.2022 but phone was deactivated due to not paying. Help
I changed from the 1 gig a month for $25 to the 15gigs per month for $40 for my renewal date November 6, 2022. The new plan amount was taken from my account, but the plans details have not changed. What is happening? Thank you
I bought a phone and signed up for an account. The phone didn't work so I returned it for an exchange. It was received by Public Mobile on Oct. 31, but I have not been able to find out if my replacement has been shipped yet or what the delay is. Plea...
It would appear that the payment has been charged twice. What's going on?
Hi, Not sure who can help me. My original plan (since 2017) has been $120 for 3months 12gb. Nov 6th was my renewal date. Last week I saw signed up for the $40 15gb plan and clicked the option for that to kick in at my next renewal date (ie Nov 6)....
Initially fine. Roaming on. Connected to Tmobile. Text work fine. Most data used up. 7 days into plan. I get numerous new voice mail notifications since i cant be reached. I cannot call out or into voicemail. Im in Arizona. Pls help!
Hello community,I am trying to activate my new wife's Public sim with her previous Koodoo number starting 343-463..., however on the activation page, it says it's not a Canadian number? Why? Had anyone been in this situation before?Thanks in advance,
I purchased additional talk/text roaming after my first purchase expired. The second purchase does not appear to have been added/activators as I cannot call or text. Simon is not responding with a follow up chat. Help!!!
Where do I post for feature requests? Or to add support for feature requests?
