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Forum Posts

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 88 replies
  • 9 Bravos

porting phone number question

Hi everyone,I recently switched over from Virgin Mobile to Public Mobile. When i activated my SIM card, i used the option of "transferring your phone number". Once my registration had been completed, I contacted Virgin Mobile about my cancellation an...

newuser1234 by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! Rewards

I don't understand the reward thingy, can you really pay $0 in your next plan?

Gab2 by Great Neighbour / Super Voisin
  • 13 replies
  • 1 Bravos

Resolved! Entered Wrong Information When Porting Number

Hello, I joined public mobile just today. I already signed up two different accounts for other members of my family, so generally, it has been working for me. Unfortunately, I was unable to immediately find my account number on my previous service pr...

sendhelp by Great Neighbour / Super Voisin
  • 4 replies
  • 1 Bravos

Resolved! 500 MB bonus data for auto pay

Hi,I see that all your plans have 500MB bonus for auto pay, i have been public mobile auto pay customer for years and i have not recieved this bonus. Last month for the 1st time i got 1GB promotional data one time , where is 500 MB bonus for being on...

llcooj14 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Buying a SIM-card

I am going to buy a cell-phone plan, using Public Mobile. And I want to order a SIM-card on the internet. So, is it ok that for all the plans there is only one type of SIM-card? Because I have checked some of the plans and they all propose to me to o...

nmyshuniaiev by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Autopay not working

Account suspended because autopay did not work. No notification of suspension or problems with credit card. What’s up?

Pissedoff1 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Samsung Galaxy S8 Wifi Hotspot Issue

I switched from rogers last month and i've been having issues with my wifi hotspot. I've checked my network settings from data works on my main phone but im unable to allow other ...

AqibS by Good Citizen / Bon Citoyen
  • 20 replies
  • 0 Bravos

Self serve issues

Having issues with self serve,  If I click on view my usage, or view my plan. I get error message, telling me that  Oh no!It looks like something went wrong, but don’t panic.  I have tried to log out and log in, tried different computers still the sa...

bgrewal87 by Great Neighbour / Super Voisin
  • 7 replies
  • 1 Bravos

Getting Started / Unlocking Phone

I have a Friend that's a 1st Timer, with a Cell/Smart Phone.I got a couple of Phones, (a Smart Phone) from a Friend to give to him.Intested in the P.M.Plans, but need to see if the phone is Unlocked or Not?There's NO SIM CARD in the HTC Raider, so is...

Darren_M by Good Citizen / Bon Citoyen
  • 21 replies
  • 0 Bravos

Re: setting up account

Hi folks ..thanks for all your input !To clarify, this is for someone else.She was with a different server a few yrs back and had not had a cell since so no active plan presently .She will be getting a used cell ( yes , it’s unlocked already ) Will s...

bande by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Setting up with Public Mobile

Hi ! Am wondering how / what to do to set up account with a used cell phone.I remember having to put info from previous server I was with ( using same phone ) so I wonder how one goes about this if buying someone else’s old phone.Thanks for any insig...

bande by Great Neighbour / Super Voisin
  • 6 replies
  • 1 Bravos

Resolved! Step-by-Step Procedure to Port Number from Virgin to Public Mobile

Hi Experts, I have an existing Public Mobile number. I'd like to port my wife's number from Virgin Mobile to Public Mobile & have it in my same account. I'd also like to refer her to get Referral Bonus from Public. Even after searching a bit on this ...

ajay_khare by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Received a messageR rewards

Does the reward that takes off 1.00$Per month to me I have been with you for almost 2 yearsCan I receive my reward please as long as I am with you please reply do understand right

Thomas11 by Great Neighbour / Super Voisin
  • 10 replies
  • 1 Bravos

How to register for Self Serve when abroad.

I activated the number in Toronto at Kiosk, but now travelling abroad where the number doesnt work. I have to reload the card and want to pay, but unable to register on Self Serve portal as it asks for Verification code by sms which i cant get. Any a...

docvinay by Great Neighbour / Super Voisin
  • 15 replies
  • 0 Bravos

Suggestion: E-mail / Text alert about failed auto-payment

Some of us have had these issues before.  Your plan is supposed to auto renew, it fails.  You find out about the failed renewal when you go to make a call and it can't be completed.  Can we have a system where you're e-mailed, texted about a failed a...

Resolved! Data usage does not add up

I'm in my first month and have 250 mb of data.  My useage total is listed as 238 /250  but if I go through my entire useage, the data only totals 92 mb!   How does this work? Edit to add, I'm not looking at the phone data counter at all. 

Jimmydd by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos


I’ve recently just activated a sims card with you guys but I don’t have service, was just wondering why

Jorja-White by Good Citizen / Bon Citoyen
  • 55 replies
  • 0 Bravos

Resolved! Terrible Walmart service in Dartmouth Crossing, NS

One evening my son and I went to Walmart to purchase a SIM for his phone. I've been a PM customer since January and have had zero issues - I love the service and the concept! My husband, mother, friend, and sister have all switched. I waited at least...

EJK16 by Great Neighbour / Super Voisin
  • 12 replies
  • 1 Bravos

Resolved! 500 mins for $5 deal GONE ???

is the 500 mins for $5 deal for $10 plan still available? I could not find it any more in Purchase Add On. I have a $10 plan. So sad, it is gone without any announcement.

SWND by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

Sim card

I ordered a sim from public mobile and it is coming up as invalid 

asproule by Great Neighbour / Super Voisin
  • 6 replies
  • 0 Bravos

Resolved! No internet in Vancouver area

It says internet connection is fine on the coveragemap, so I got PM SIM card 2 weeks ago.However in fact, there is no internet connection all the time, wherever I am in Vancouver, even if I am in Downtown.Can't call, can't text... I dont understand w...

lavelalala by Good Citizen / Bon Citoyen
  • 21 replies
  • 1 Bravos

Message center greyed out

Hey:) So I figured out that my SMSC number is probably what is the problem. The only thing is that I tried to switch it over to the 16475800172 number through an app and it did work. The number is now that but it is still greyed out and I still can't...

CatMom by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Thinking of joining

Hi everyoneI'm thinking of joining public mobile and I was wandering if it's possible to get the sim for free and if yes what would be the conditions, like is there a minimum plan I have to get or how long do I have to stay. Will it be really 0 or sh...

totalUser by Mayor / Maire
  • 14 replies
  • 3 Bravos