Changed my phone number by mistake and can't get my old phone number back

[Sprai123]

I meant to change my daughters phone number and port another number over and we are all with public mobile I accidentally changed mine.  Need to retrieve my phone number back.  Please contact me asap.

[hTideGnow · Accepted solution]

HI @Sprai123 , there is a chance, slim chance.  Only if the number you just lost was originally from PM.  You didn't port that number into PM before.  If that was a number ported into PM , there is nothing PM can do as the number would have returned back to the original carrier who assigned you the number

But open ticket with PM CS Agent, and explain and hope they can help

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

• start by typing : Contact CS Agent
• then Click "Contact Us"
• then Click "Other"
• finally Click "Click here to submit a ticket"
  
  you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[MrSpock]

@Sprai123 @Hi hopefully you can you will need to open a ticket, to speak to a customer service agent    Click here or if you are having issues with Simon you can send private message to a CS Agent here:  https://bit.ly/2GGCJzH