Service not working

[Anak]

My service is not working from yesterday evening. What should i do

[esjliv]

@Anak does your account status show ACTIVE in your self serve account or when you call 611 from your device?

If Active, try:

• toggle into and out of airplane mode
• remove the SIM card and try it into another phone to see it if works, this could rule out a device issue/setting
• Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/
• perform a Reset of the device's Network Settings
• Check for outages in your area:

https://www.telus.com/en/on/outages

https://istheservicedowncanada.com/status/telus

https://downdetector.ca/status/telus/map/ 

If it is Suspended status, you will need to make a manual payment

If your plan still does not reactivate / resume and it shows $0 owing, try adding a $1 top-up payment. 

Or try

1. Go to “Plan and Add-Ons” TAB
2. Select "Lost/Stolen Phone" TAB
3. Select "Suspend Service" BUTTON
4. Then, Select Resume/Reactivate Service
5. Log off your account. Log back in. Reboot your phone.

If still issues reactivating the plan, ask CSA for assistance.

Public Mobile Representatives customer support agents (CSA) can be contacted by either two methods, found here:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[Meow]

If your account is Active, try to re-seat SIM (remove and put it back while phone is off) or reboot your phone.

If it does not help potentially temporary outage is in your area.

[MrSpock]

@Anak Hi there seems to be a few outages where are you located?