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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New phone, but want to keep existing #

I am with Public Mobile, using a Samsung phone. I have upgraded to a newer model. If I transfer the sim from the old phone to the new phone (sim spec in both phones is the same), will that get me back in business, with the existing number, or do I ha...

Resolved! No service

I purchased and activated my new sim cart and my phone number is xxxxxxxxxx but when i inserted the card in my phone Tecno Camon 16 S. there is no network signal. however when i tried it on my friends phone the card worked perfectly.Could you help un...

Resolved! Voicemail Diling Phone number

I was curious to know that how can I listen to my voicemails form other than my mobile phone.Thanks and Regards

Resolved! SIM network unlock PIN

After inserting PM SIM card and turning on phone it asks for a PIN to unlock SIM card. Why? And where do I get the PIN?

Phone order status

I ordered an iPhone on Aug 20, and have yet to receive any other updates or notifications about delivery. I chatted with a Customer Service rep and was told it will take up to 10 business days for delivery. Still no word even after the 10 days. I log...

Porting over a number

Resolved! Porting over a number

Hello, I activated with pubic almost 4 hours ago, everything went through, but they sent me a text message saying there was a problem and it turned out I had put an incorrect account number from my old carrier. The message said someone will contact m...

Phone return / exchange

I just bought an iphone8 from publicmobile. The battery is defective and I am trying to return or exchange as I’m in the 30day warranty period. I’ve followed the process of opening a ticket and then wait … it’s been almost 48hrs with no response. I...

Resolved! Add a phone

Are you able to add another phone to your existing plan ? thanks

Resolved! Ne promotions

Any promotions right we can get as exciting customers?

Webpage doesnt work - not able see my current plan and change any plan to

annoying

Unable to send/receive texts after activation

I just activated my SIM card last night. I did not receive any SMS message confirming the activation but my previous SIM card lost service. When I put in my Public Mobile SIM, it says there is service but I am unable to send / receive calls and texts...

Resolved! Re: How do I reach a customer service agent

My plan has expired as a result of a new credit card expiry. I updated that accordingly, but my plan is still suspended. There is no balance due (despite me trying to select the option to pay any outstanding amount due). I can't reactivate manuall...

Resolved! Settings for Mobile Networks

I have a Samsung S8 and use Data only for Emergencies. What should my settings be on LTE/WCDMA/GSM (auto connect), WCDMA/GSM (auto connect), WCDMA only, or GSM only. Thank you for any help.

Resolved! personal hot spot

when i click on setup personal hotspot it says to contact public mobile i have never had this issue can i not set up a personal hotspot??

Resolved! Does unlimited international SMS/MMS texting apply to incoming

Does "unlimited international SMS/MMS texting" apply to both outgoing and incoming texts, only in Canada?If I use my phone *only* for texting while in the USA will I need an add-on? <Edited to better explain the question.>

Resolved! Moving Abroad

I will be moving abroad to Europe in 2 weeks for the next 8 months and I was wondering if there is anyway I can keep my phone number once I get back and possibly my plan and rewards. Thank you

Constant texts telling me I can't send texts when I'm not trying to

I've seen similar problems, but nothing that solved for me. I'm roaming in the US now with a data only plan. I know I can't make calls or texts. However, I am getting strings of text messages from 611 - like 8 in a 10 minute span - telling me "Sorry,...

Resolved! How do I reach a customer service agent

I don't know how to reach a customer service agent. Can someone please assist. Thank you

reactivating

Resolved! reactivating

Plan was suspended as payment needed updating. I have made payment and provided new card info, but phone is not reactivated

Données mobile

Plan error

When using self serve I am unable to see my current plan. Every time I access it shows an error. Something went wrong, Please log out and log in .... Also, when I try to change the plan, under current plan it is just blanc. Any ideas?

Missed entering promo code activating new SIM - can it be added now?

Resolved! Missed entering promo code activating new SIM - can it be added now?

I registered a new SIM card today on a valid plan with the intention of getting the "2GBBONUS" (Sept 3-7), but I guess I missed the spot to enter the promo code. Is there any way to get that applied?

Can't redeem voucher codes

I bought a 50 account top up voucher when I bought my new SIM card and when I try to activate it I can't redeem the voucher code (I bought a 25 dollar one to see if it was that voucher's issue and nope, can't use vouchers at all) I don't have a credi...

2GBBONUS doesnt work

Resolved! 2GBBONUS doesnt work

Dear Public Mobile Community, There was an offer 2GBBONUS which worked till 31st of August for new customers. It didn't work for my account. I have the $35/month plan and it didn't work at all. I waited 10 days already. In my online account I have 3G...

Resolved! Voicemail

Hi everyone i had a question about voicemail I don’t know what the problem is but when I use voicemail it’s not working and I receive errors too !!!could anybody help me to use it?

Resolved! Changing my plan

Hello everyoneI just had a littke question about how to change my plan. How can i change my plan from this 100 minutes in 30 days to for example 200 minutes ?is it possible or no?

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