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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 57627 Views
  • 173 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 64164 Views
  • 179 replies
  • 32 Bravos

Resolved! No service Wasaga Beach, ON

Hi, is there a network outage? Live in Wasaga Beach, ON and powered both phones up this morning to find that they are not connecting to PM network in my area.

julian627 by • Great Neighbour / Super Voisin
  • 1353 Views
  • 6 replies
  • 0 Bravos

Resolved! Usage in Europe

Does anyone know how I can use my IPhone XR using Public Mobile in Europe?

Martina1 by • Great Neighbour / Super Voisin
  • 1619 Views
  • 10 replies
  • 0 Bravos

addons

I purchased the 10 day roaming addon for 15 dollars a couple of days ago.  When my number is called however all they get is voicemail.  My phone doesn't ring. I have tried turning on and off, cell data and roaming are on and it says AT&T on the scree...

paulburnett by • Great Neighbour / Super Voisin
  • 833 Views
  • 5 replies
  • 0 Bravos

Resolved! how to send a international text to China, dial a phone No. in China?

I got a bonus of 500 mins int'l long-distance call, how to dial a local phone No. in Shanghai, China? how to send a text to Shanghai, China? since intl texts incoming and outcoming are all free. what is the dial/text format? do I have to input 01186 ...

chch518 by • Great Citizen / Super Citoyen
  • 5982 Views
  • 4 replies
  • 0 Bravos

Plans

is the $35 plan a good plan for the money ?  thanks

Rogan by • Good Citizen / Bon Citoyen
  • 1292 Views
  • 8 replies
  • 0 Bravos

Resolved! 500 Ld Bonus

I had tried several times to call USA using my 500 Ld minutes holydays bonus from PM but i always hear that i dont have any ld minutes.2G and 500 ld minutes where added to my account and i could see them but sad i cant used them.Any help?Thank you.

venigab by • Good Citizen / Bon Citoyen
  • 1793 Views
  • 4 replies
  • 1 Bravos

Resolved! 100% data reached - no internet

Hi, I have used up 100% of all the data yesterday, I got a text message telling me that, so now I don't have access to data/internet on my phone... but I topped off and paid my account a few days ago to make sure i don't lose the service if the data ...

Liza1984mtl by • Great Neighbour / Super Voisin
  • 1102 Views
  • 5 replies
  • 0 Bravos

Resolved! Promo code

I saw this on one of the websites and want to switch from chatr to this, please let me know if this is correct. Also:1. Will this work for the $35 plan thas has 2.5 gb?2. If I want to keep the same number as chatr, can I do that by myself? Or do I ha...

Bcphaseeb by • Good Citizen / Bon Citoyen
  • 3342 Views
  • 18 replies
  • 1 Bravos

Resolved! incoming vs outgoing usage calculation

I have the base plan which includes 100 'outgoing' talk minutes. I am careful about my usage and don't use the phone for extended 'outgoing' calls. This month (and in other past months) I have been in disagreement with the Public calculation of my mi...

Rick10 by • Good Citizen / Bon Citoyen
  • 7069 Views
  • 42 replies
  • 0 Bravos

Resolved! changing credit card

My credit card # was stolen online & now I have to add a new credit card..please help me on how to change from my old to my new card 

Debster119 by • Good Citizen / Bon Citoyen
  • 2283 Views
  • 13 replies
  • 0 Bravos

Resolved! Add On Long distance

Which countries can we call with the holiday long distance minutes? I tried calling the Caribbean but it does not work.

stupuss by • Great Neighbour / Super Voisin
  • 1426 Views
  • 5 replies
  • 0 Bravos

Resolved! How to switch payment

For the expired day coming, How I can switch my visas card to another Visa card?after I switched, is it going to affect my all rewards? Thanks 

Lehaha by • Model Citizen / Citoyen Modèle
  • 1525 Views
  • 7 replies
  • 0 Bravos

Resolved! Referral code not applied new activation

HelloWhen activating I put in a referral code from my brother. The initial activation didn't work and activation was done by an agent.It now appears it wasn't applied. I imagine I need an agent to rectify?

Jsager by • Great Neighbour / Super Voisin
  • 1939 Views
  • 3 replies
  • 0 Bravos

WhatsApp from abroad

how can I access my WhatsApp from abroad my phone reinitialized itself so I can't access my whatsap and I dont longer have the sim - is it possible to access whatsap back

Josueore by • Great Neighbour / Super Voisin
  • 4856 Views
  • 23 replies
  • 0 Bravos

PORTing Land Line number

I would like to find definitive answer for porting land line number.I would appreciate to hear experience (in forum or private message) from somebody who ported Real Land Line number to PM.What puzzles me is will companies sending short verification ...

Yummy by • Mayor / Maire
  • 1451 Views
  • 6 replies
  • 0 Bravos

Resolved! Payment.

My autopay came out today but I got a notification that my plan didn't renew. Went on to see why and it says I need to make a payment to reactivate my plan... Don't want to double pay so what sure I do? 

ListenLinda by • Good Citizen / Bon Citoyen
  • 3196 Views
  • 21 replies
  • 0 Bravos

Resolved! add payment voucher, it looks I am being charged 2 times?

I went to Esso gas station, and bought $20 PB payment voucher, +TAX ， total: 20+2.6=$22.6.Then , I add only $20 to my account. $20 ONLYif on $15 plan, PB CHARGEs $15*1.13=$16.95 I feel like I  I am being charged 2 times. Am I right? 

chch518 by • Great Citizen / Super Citoyen
  • 1236 Views
  • 8 replies
  • 0 Bravos

Resolved! cant remember email

like a dummy we created an account for our 14 year old who doesnt use email and now we want to add on to his plan and cant remember anything. what do we do ? we have a pretty good idea of the password , but drawing a blank on the email. 

kevinmacneill by • Great Neighbour / Super Voisin
  • 1210 Views
  • 5 replies
  • 0 Bravos
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