Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Overpayment

Every time I sign up for autopay, an excessive amount of money, way over and above what should be taken, is withdrawn from my account. For example, $170 was withdrawn in three different withdrawals. In any other time when I pay monthly on my own, I...

Sim Card Error trying to connect to cell Network

I'm trying to connect my cell phone too my SIM card I was using it on my old phone and then it just literally died an hour ago like so I'm trying to use my new phone that I got and it won't connect to the provider it's a Google phone and the sim card...

Resolved! I want to stop this insanity!

I forgot my password. So I changed my password. Now my new password only allows me to log into this community thing. I want out. Proper out. I do not want to be a public mobile customer. I am tired of having to open multiple pages, enter, re-enter, a...

call charges

My current package is 10￥ per month, but I received a message that the price will be raised to 13￥ next month.it's Surprised, I think this is forced behavior, who can tell why?

Resolved! Autopay

The sales told me if I set up autopay, I would get $2 CAD off every month. But, I haven't gotten it since I transferred my previous carrier to Public Mobile on March 7th, 2022. After that, I went to the sales again, he told me I would get the complim...

Resolved! Re: Cellular Data isn’t working

Same issue, "not registered on the network" any ideas?

Forfait

carte SIM

Cellular Data isn’t working

Switched from older iPhone to newer one. i have been a public Mobile customer for some time, with no issues. Switched SIM card and data doesn’t work. Updated APN name, reset network, etc etc. Still isn’t working, help!

Bill Paid but no service

Bill paid but no service

Resolved! Leaving Public Mobile, but account still has money on it

Hi there,I just transferred my numbers to another carrier. But the account has some funds still on it. How do I get reimbursed.Thanks

Reactivate phone

hi,i've been trying to reactivate my phone number with your company and its telling me i do not have a number or number is invalid.the number is xxxxxxxxxxxxx, email xxxxxxxxxxxxxxxxxxxxxxxxxx, cc email xxxxxxxxxxxxxxxxxxxxxx

My phone bill

I paid for my phone bill but is not working

Resolved! Data reset

Auto paid my bill April 27 keep getting txt from PM that I’m almost out of data. Looks like my data wasn’t reset to zero when I paid my bill. What is going on?

Sim not working

So I activated my sim card and bought the 40$ plan. After trying everything possible (restarting, APN, network reset,…), my data is not working, it does not even appear LTE or 3G, and when i call, my phone is no user id, and i even went to the place ...

Resolved! My account got locked out!

How can I get it fixed?

Roaming

Hi, I need to have roaming services for one week in Spain. What can I do? If it is not possible, could I divert my calls to a Spanish number?

getting error code 837 trying to activate sim card

Resolved! 611 and account doesn’t work

My daughters phone suddenly won’t work called 611 says go to website. Can’t login to website to see what is wrong. Can’t reset password. Created this account to even posted for help.

Data

My data isn’t working when it is its super slow

Resolved! Data plan issue

I have been with public Mobile for a while now and my data plan is messed up every month. I am supposed to have 9.5 gig but I only have 7.5. that honestly isn't the major issue. The issue is this. I just got a text saying my plan was renewed for anot...

SIM card for European cruise ports

Resolved! Problem with payment

Hi I’m on auto pay and my service is cut because payment did not come out of my bank. When I go to manually add payment it says can not process my credit/debit card. My card is fine I called bank and they confirmed their are no issues. My account say...

Resolved! $5 Friend Referral from Christmas

Anyone got the $5 special friend referral yet? The promotion that give us $30 but in 6 payments. PM supposed to deposit the amount first week of each month, it's Friday now and I still don't see it

Resolved! SIM card not yet delivered

Hi team, I have ordered new SIM card online on April 26th still SIM card haven’t delivered. My order 290998. Can you kindly look into this issue. thanks,balaji m

Resolved! i don't get monthy bonus $5 , and no rewards points by the renewal date monthly.

i don't get monthy bonus $5 , and no rewards points by the renewal date monthly.what is going on? anyone else experienced somthing this month?

Resolved! any SIM data available in France

planning have vacation in France, wondering can I purchase any data so that I can have data while in France？

overcharged

i was charged 3x for a plan upgrade $44.80 was charged to my account 3x. how do i get a refund?

Resolved! I cant get to my account. I know my account is working

I cant get in to my account. I dont have mobile internet and my phone number is not in service. What can I do? Please help me

Resolved! Service

How do I start a ticket

Community

Forum Posts