Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
hello,I joined a plan of Public Mobile a month ago. My address is Barrhaven Ottawa, Canada. My colleague sent me a text message at 5:31am in the morning, I received it at 6:30pm in the afternoon. few days ago. when I sent voice message to my husband...
I am currently with KOODO with an iPhone 6S. When I type in my SIM card number, PM says it is an invalid number. I have double checked my SIM card number on screen and by removing it. I am typing it in correctly.
had problems creating and loading the sim card for a new account.I got to the processing stage and the next page came up "error 404"i have tried to go to the my service section of public mobile. It will not accept my phone number. Also attempted t...
I work occasionally out of town in Barrhead Ab area. From what I have found out the nearest cell tower is approx 6-7 km from my location. My signal out there is 2 bars at the best of times and goes out quite often - even if I'm stationary all day. An...
If I buy a SIM card today online but can’t activate my phone would I still qualify for the 10$off promotion?
Hello.so we noticed that the SIM card isn't working. We want to cancel the current account and make a new one. Also, I want to get refund on the current account. How would I do that? Also, I would like to have the company's phone number. Does anyone ...
I tried 1234 which someone said to try and it didn't work. What should do from here, do I need to talk to a moderator?
So I have had my service with public mobile for well over a year and it's always been set up with the same credit card for auto pay. Yesterday was renewal day and I received a text as if payment went through correctly, however today none of my messag...
I have a $15/month plan that includes 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes. In the last few weeks, I can no longer make calls to Canadian phone numbers. When calling the response is simply that I don't have the proper Add-On or...
I'm considering buying a few hundred dollars worth of payment vouchers to apply to my account. The online terms of service says that funds applied to your account don't expire so long as you have an active plan (which I do; I currently pay for my pla...
10 days ago I was able to purchase the US Roaming $20 talk/text/data bundle, but now it's not there when I click "purchase add-ons" from my overview page. Under the Bundles column, there's only the $15 talk/text bundle. I've talked to a moderator, ...
My $1 loyalty and $2 autopay were not applied to my account for this month.The account now shows $3 available balance. If that $3 will be applied to Dec bill then I lost $3 for november month. Please help!
Hello, I just joined public mobile with $10 off for 6 months.Within the 6 months, I might go on vacation for 3 to 3.5 months outside the country. I won't need my Canadian plan or roaming this time and want to suspend my plan while I am away. Whether...
My partner and myself just signed up to Public mobiles $40 plan 4.5gb with $10 off for 6 months yesterday instore. The consulatant said the $10 off would be passed on by public mobile after we paid the $40. When I log onto our accounts it says our av...
My PM number is XXX-XXX-XXXX.My Fido Number is YYY-YYY-YYYY.Just wonder if I can firstly port out XXX-XXX-XXXX to Bell, Telus or Freedom (for temporary international roaming purpose), and after several hours or days, port in YYY-YYY-YYYY from Fido to...
Hi, I am able to get into the community but I can't seem to log in to my account. When I choose the reset password option to have an email sent to reset my account, nothing happens. Please help me get back into my account thanks!
Hi! My GF is currently with Koodo and will be buying a new phone. She wants to go with Public Mobile with this new phone. From what I understand, she just needs to buy an unlocked phone (on Ebay, or Best Buy, or something like that) get the SIM card ...
How to creat a new account switch from another company?
I have the $35/ per month. I live in Ottawa and I will be in Montreal for the weekend.I want to know if I can use data in Montreal under my plan or if I will be using roaming.Thanks.Louisa
Hello everyone, I am having a wee bit of a problem and need some help to know what to do.I usually am more on top of things but I am going through some of rough time and I guess I wasn't really thinking. Here's the problem: I had received a few text...
It's been 5 days since I activated the SIM card with a 40 $ plán and I still can not receive calls from the others. I restart the phone, went to London Drugs to get some help but no one could help mé. What's going on??
I am on automactic payment plan and was charged the $.2.00 How do I get anyone to fix this
Hello, I am looking to buy a Chinese smartphone online, this phone uses the following network, can anyone tell me if this phone is compatible with PM? Thank you for your help2G GSM: 850/900/1800/1900 MHz3G TD-SCDMA: B34/B393G CDMA: BC03G WCDMA: B1/B5...
This sounds stupid, but can I buy and use an add-on without purchasing a plan. Thanks
I am upgrading to the new iPhone 11 Pro which has a virtual eSIM as well as has a standard physical SIM slot. I would like like PM to be active on the eSIM leaving the physical SIM slot available for an International Travel SIM. Lucky Mobile is suppo...
Les données et les minutes d'appel sont-elles réinitialisées à la même date que le paiement mensuel?
I've been having issues for a few weeks with my phone not ringing, and calls going straight to VM. It's definitely not an issue with my phone being on silent or do-not-disturb. I have a new iPhone 11 which I got in September. Other people having th...
On Oct. 30 I set-up a change plan for Nov. 9, from $10.00/month to $40.00/month. The system accepted the change and the total of $45.20 was taken and available funds showed on my account for $40.00. However, when I attempted to use my cellular signal...
Im suppose to contact a mod About swtiching my number to another carrier but ive changed my mind and want to stay with public moblie
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