Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi, I was trying to change my plan before the next billing and keep getting an error page. Can someone help me to change my plan? I can't view my current plan details or see any available plans in the self serve portal as it always gives me the err...
Why did I get a text yesterday saying that I used 75% of my data? I checked my account today & it says I've used less than half of my available data. Is this simply an error on PM's part? Or is PM attempting to make me panic & upgrade my plan with fa...
I have a new visa credit card same number just a new expiry date, could not access *611 as my phone is disabled
I can use the google search on my android phone and look up something and see all the links. However, if I click on a link, which opens the browser, the webpage will not load. At first this issue only happened with Google Chrome browser. I installed ...
I have a family of 4, each with their own Public Mobile account...We need to travel to Italy shortly and it seems that Public Mobile have zero options for travel to Europe. Which means, that we need to move to another mobile provider. Obviously price...
Can someone tell me if they can activate a roaming US Add-on ? Cause I tried to activate a roaming add-on plan for US so I’m not able to do that.
How do I let Public Moblie know that I have a different Visa for my autopay? My card on file was compromised.
I'm renewing BC driver's license but ICBC requested residency check. They asked my Mobile Phone records like below- Documents must include your name, dates, and general location (city) of the outgoing calls. All other information may be blacked out.C...
I payed for a 45 dollar voucher and i try to load it and it say not valid...the retailer tried as well not valid....im not happy
I have a plan with 5G and every once in a while i go over and sometimes I buy the 1G add on. The problem is, the add on seems to run completely through within one afternoon after purchasing? That doesn't make sense as 5G usually lasts me a full month...
hi,My credit card was hacked and subsequently cancelled just as my payment was due, My account xxxxxxxxxxxx was suspended by PM.Now with my new updated Card, the PM system will not accept it when I try to reactivate my device(s) and all my add-ons (i...
Can I get Public Mobile through Walmart in Bowmanville, ON? On the spot will they be able to port my existing # and use a referral code given to me? What info do I need to bring to do this? Thanks.
I thought both of our plans used my credit card. My password did not work and I am currently locked out. Can a company representative call me at xxxxxxxxxxxx to sort this out and update our plans.
Hi , I was a public mobile customer and I had a smart phone plan. I paid the phone balance and my contract ended. I would like to unlock the phone to use it. Please help. Thanks Sam
how do I connect with real person . There are no phone numbers Frustration to the MAX
I bought a phone voucher from the store and I put it in and it's not giving me the option to change my plan or anything it's saying it's going to top up on June 27th which was yesterday please help
how can I get a complete statement of my account?
I set up two accounts for my kids. One per and I thought they were both u der the same username and password but apparently not and now I can’t access one of them. What do I do?
Added us roaming and 250 data. Now sim chip won't sync? No data. No text. No calls.Constant error message every 1 second. Says syncing sim contacts.Rebooted. Removed and re-entered the sim chip while powered down. Connects to wifi but no data no text...
Can reset password but not sure username. So locks me out. Help. Need to update my acct
I have a telus account for one phone that my son uses. The telus account is in my name (mom). Does the telus account need to be in his name before switching to Public Mobile?
Hi there, I'm trying to speak with someone to make sure my account is active, because Rogers asked me to double-check that I'm connected to Public before they disconnect me. I'm trying to submit a support ticket, but when it asks me to login to the C...
Hi, I got a new work line phone number and I keep getting calls saying I called them. Can someone fix this. It's been happening since I activated my phone and it's really annoying for the end user ans myself.
I ordered 2 sim cards on June 9th and haven't received them yet! Haven't heard anything. I'm alittle worried now that if this is the service Public offers, I don't want to switch. Is there a tracking available to know when my sim cards will arrive ...
Hello, My service has been suspended while my credit card info is already on file and the Autopay is on. Please advice. Thank you
Who should I contact to notify of cell towers outage or defect?On an on and off basis, all cellphone in the house would lose access to the mobile network, If I move to another area, like a few hundred meters, I would get signal again and very strong ...
Holy man this company is messed up, I literally just spent hours getting back into my account and now it’s saying my password won’t work that I just changed and won’t let me reset it . And I’m trying to change my number and you guys just stop replyin...
I’m trying to transfer my number to TELUS and it’s saying my number is already being transfered, I need to submit a ticket to have this fixed as I want to keep my same number, where do I find submit a ticket?
I’m added money to my account and want to change plan from 40 to 50 and won’t let me log into my account so I tried resetting password and it says contact Admin.
