Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Does this Phone work with PM

My father has some phone from China that’s currently being used and wants to switch to PM but I can’t find his phone on List of approval. The phone is relatively new within the last year. It’s a Redmi 7. How can I find out if this phone will wor...

Resolved! New Phone transfer

Am I allowed to transfer my Public Mobile phone number and account to a new phone?

Resolved! referral reward

Just received a message on my mobile from Public Mobile stating that my friend referral reward would be less because on my friend's account inactivity???

locked out of account and phone line deactivated

I have this phone line for my daughter, she tried to ad more data but didn't know the pin. I logged in and upgraded her plan around 50$ I paid, we also had 15$ credit. and now her phone line has been shut off. if I have to start over with a new simca...

Credit card payment issue

I really don't know why my cibc visa card was refused by PM. I checked with CIBC and was told everything is ok. And i also use it for aliexpress, amazon, ebay, etc. I don't know why i can't use it here even with the help from the moderator.

Resolved! Cannot change my plan

I cannot change my plan. I log into my account, click Change My Plan and it says to pick a plan from the list. But there is no list - the space is blank. When I click on Try Out More Options, I get an error message that says "Server Error in Applic...

Resolved! Autopay Rewards

I already set up the autopayment by master credit card, however why I can't see the $2 rewards in the reward section?

Resolved! Referral rewards discrepancy

I have six phone numbers listed under “Refer-a-Friend Reward” but only get $4 per month referral rewards. What’s the deal?

Express pay

Freedom mobile had express payment and it was so easy; all I needed to do was put the phone number in the slot and then type payment amount. After that I entered a credit card number and it was done and I had my confirmation number. I could also spea...

New Unlocked Phone Not Working With Existing PM SIM

This is a head scratcher for me so hopefully someone can help. I currently have a iPhone 6 that's working fine with PM. I bought a iPhone 8 that's unlocked (I confirmed with Bell) and when I insert the SIM I don't get a popup message but I get the fo...

Resolved! double charge

Hi, On november 20th I was charge twice 42.00$ when i register my phone number with public mobile. Would there be a reason why I would be charge twice? Thank you

Resolved! Account payment due date

If account is activated mid month do I have to pay full month?

Resolved! US roaming

Hi,I payed for the 10-day US roaming (talk and text) and my phone us still unable to call or text. How do I fix this problem? I bought the same service last month, and it worked fine.Thank you

Resolved! Mystery data usage

I keep getting text notifications that my data is nearly used up. When I go to my account page, it shows up as web under data usage. My data has never been turned on, nor has my phone been turned off/on. The time of day that it shows data usage have ...

Resolved! Boxing Week Offer

HiI activated my sim 28 Dec.But I forgot summit my email for getting the Boxing week offer before registration.And I payed first bill.Can I get this offer?

Who is Opus Ninja

Resolved! Account info not displaying

Hi, I'm not sure if my account is locked or something else is going on.. I can login but all I see is "Hello" and no account info, just blank page under the header. Second concern is, can I activate a sim to take advantage of current promo then port ...

Resolved! Account locked

My self serve account is locked I donot know how to unlock it.

Resolved! Accidentally purchased 2 add ons, how do i reverse the second?

HI,i went to purchase an add on for US roaming and it required me to put money on to my account first. Once i entered the amount it didn't look like it went though and prompted me to purchase it again, so now i put $40 on my account rather than $20. ...

Payment Voucher Issues

I have a payment voucher but when I enter the pin, the recording says the pin is incorrect

Resolved! 3g no internet, no 4g connection

Hi, I bought a new cell phone but the mobile data don't work. The new phone : Umidigi F2 (data not working (no internet connection), in my house connection low 3g) : https://www.aliexpress.com/item/4000287960788.html?spm=a2g0s.12269583.0.0.12e47301j...

payment

in valid pin

ive bought 2 phone vouchers now and they both say invalid oin when im adding mins y

Resolved! A "little" odd!

So I'm not sure if PM is in the middle of some changes, but I just logged into my Account and was surprised to see that the overview page shows that I'm on the old discontinued $10 plan, which I have not been on for almost 2 years now, although curio...

Resolved! phone number

My publice calling card has not been paid for 9 months, but I still want to use this phone number. What should I do?