@dawn_coles wrote:
I have this phone line for my daughter, she tried to ad more data but didn't know the pin. I logged in and upgraded her plan around 50$ I paid, we also had 15$ credit. and now her phone line has been shut off. if I have to start over with a new simcard I want our money returned. this is not cool to turn off someones phone who has been paying every month for years and take my money
You shouldn't need to start a new account. It would usually be much easier to fix the current issue. Was this an immediate plan change or was it a pre-scheduled change? It sounds like that the plan change might have caused an account provisioning issue. Try adding $1 to the account as this can sometimes get things working again. If that doesn't work, open a ticket by going to: https://publicmobile.ca/chatbot
