Community

Resolved! No signal?

phone has been showing no signal in places I should have one. Also can not make a call ?Something I did to my phone?Swiss

Resolved! Bills account suspended

I have auto pay and my account was suspended today saying insufficient funds but the bank said they paid. Why isn’t my plan working? I have had it for two years.

Resolved! data

data used 500 mb  additional 500 mb is not added. no internet for me

Resolved! Regarding the $30 refer a friend current bonus offer, does your dollar a month reward still continue

Resolved! How to Change PM Community Password vs using Forgot Password Process

Hello everyone, I have been trying to figure out how to go in and CHANGE/Update my Password for the PM Community Portal while logged in. I am fully aware of the Forgot Password process and can follow it but I would prefer to be logged in and change t...

Resolved! About rewards

I just recommended a friend to use pubic, but I only got a $1 reward. I saw a reputation saying that recommending a friend before December 31 can get a $5 reward

Resolved! Active a new service.

Hello,   I tried activating my new SIM card the other day but I’m switching over from Koodo. I put in all the info including payment method not realizing that I needed to select a new number before I can port my old number. Because it did not finish ...

Resolved! No service

Ok I have two phones with public mobile. Mine and my son’s. It came up saying that it could not make the payment this month on Dec. 24. So as I found out yesterday my phone is not receiving texts or calls. Now my son’s phone which had the same messag...

Resolved! Sim card puk

Recently switched phones and put sim card in and it asks for my sim card puk code? Samsung s7 edge.  I dont know it.. help 

Resolved! Going over the 100 calling minutes.

Hi, i'm on the $15 plan. If i go over my 100 calling minutes, can i still make calls and get billed for the extra minutes or i can no longer make calls?

Resolved! Do Rewards Reset when you rejoin PM for the 2nd time?

For example, a PM customer has rewards in every category and switches to another carrier. After doing that and if they were to return as a PM customer for the 2nd time would all of their loyalty rewards just be reset?

Resolved! Do Public Mobile SIM cards expire?

Unused SIM card. I assume it has no expiry but just thought I'd ask the community to confirm this is correct?

Resolved! Service Problems Anyone? In General.

Only would occur when I would call a 1-800 phone number. The other line could not hear me almost like I had muted them but I didn't. Aside from that other lines work great. Never had this issue in Alberta. As soon as I moved back to Ontario is when i...

Resolved! What qualifies you to recieve $1 in Community Rewards?

Does it involve how many badges you earn while participating or is it about the detail provided in your posts?

Resolved! unable to listen to the "fair child iplus" radio on the phone

Starting on Dec. 24, 2021, I'm unable to listen to the "fair child iplus" radio on the phone -- no sound, but I can listen to other radios on the phone, I don't think it's my phone's issue because I can listen to other radios on the phone. Please hel...

Resolved! OnePlus Nord N100 compatibility

Hi, Does the OnePlus Nord N100 (Model BE2011) work with Public Mobile? Thank you!

Resolved! Transfer Number

Greetings, I am trying to transfer the number from CTExcel to PUBLIC MOBILE. But I found that I could not find the carrier name (CTExcel) in the Old Service Provider list. Please let me know how to do it. Thank you!

Resolved! Re: Unable to log in to MyAccount ?

Please can I get my account 

Resolved! Plan did not auto-renew and cannot make payment

Hey guys, I already submitted a ticket but was wondering if anyone had a quicker solution since my plan has been completely deactivated and I can't phone/text/use data. My auto-renewal has been fine for over a year and nothing changed.  I used my cre...