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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 52248 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 60452 Views
  • 186 replies
  • 30 Bravos

Resolved! text messaging MMS data usage

Can someone please confirm whether MMS uses my allowed data? I only have 250MB and keep my data off to save it for when I need it, but to send or receive photos/videos and longer texts, I need to connect to data. I'm always worried this will use up a...

Alexxja by • Good Citizen / Bon Citoyen
  • 1909 Views
  • 7 replies
  • 0 Bravos

Resolved! Self and General service discovery

Why doesn't your customer service support system have live agent who could chat with one of your customers rather than automated system ?

Shindano1988 by • Great Neighbour / Super Voisin
  • 802 Views
  • 4 replies
  • 0 Bravos

Resolved! Compatible phone

Is the Samsung A32 5G 6.5-inch compatible?

hkdennett by • Great Neighbour / Super Voisin
  • 1090 Views
  • 5 replies
  • 0 Bravos

How to Contact an MOD without Using the Chat Bot?

 Chat Bot doesn't work because PM site is closed due to maintenance. Before could send a direct email to an MOD. I need help to find out what their User ID is so I can email them about a defective phone they sent to me. Thanks!

allagelman by • Model Citizen / Citoyen Modèle
  • 12670 Views
  • 85 replies
  • 2 Bravos

Resolved! Is the Motorola XT2093-4 moto g play compatible with Public Mobile?

Hi there Community members, Does any know if the Motorola XT2093-4 moto g play is compatible with Public Mobile?I just bought the phone, signed up with Public mobile, and can't connect to the network. I also have checked to see if the phone is compat...

MarskiGal by • Great Neighbour / Super Voisin
  • 1574 Views
  • 4 replies
  • 0 Bravos

Auto Pay / Credit Card Updating

I am able to access PAYMENT tab and then select AUTO PAY.I am able to select MANAGE AUTO PAY and then press REMOVE AUTO PAY.I receive the message AUTO PAY HAS BEEN REMOVED.I then return to PAYMENT tab and select REGISTER FOR AUTO PAY.The resulting pa...

PM_ by • Great Neighbour / Super Voisin
  • 1078 Views
  • 5 replies
  • 0 Bravos

Resolved! Buying new phone (online) with Public Mobile plan

Hi, I have an LG old phone which I would like to replace. I am not sure whether any new phone will work just replacing PM sim card. What should I check before buying in specs? Thank you.Nina

Ninako by • Great Neighbour / Super Voisin
  • 2129 Views
  • 16 replies
  • 0 Bravos

overpaid

I registered for a package of $25/month, and overpaid in July $125 while tried to get my sim active. and I paid more $26 in next month because I could not make a phone call. I don't know why public mobile charges me in this month. Please double check...

MatNguyen by • Great Neighbour / Super Voisin
  • 789 Views
  • 6 replies
  • 0 Bravos

Resolved! Transfer of phone number

I received a text message to approve my transfer phone number but I did not respond within 90 min. I request to do the transfer again.

YLAM by • Great Neighbour / Super Voisin
  • 1187 Views
  • 6 replies
  • 0 Bravos

Huawei P20 Pro - no security updates since June 2020

Hi,I have a P20 Pro that still runs the July 1, 2020 security patch.  I read a few months ago that Huawei had released a July 2021 security patch, starting with carriers in Europe. https://www.huaweicentral.com/huawei-p20-global-users-gets-july-2021-...

Friend by • Good Citizen / Bon Citoyen
  • 2624 Views
  • 6 replies
  • 0 Bravos

Re: Transferring or Changing your Phone Number

Lies and a total scam.  Ported my number out and imemdiskty messaged CS to get a new number assigned to my account. Instead of helpful employees or even basic customer service I get a 2 line “you cancelled it’s gone too bad” from supposedly paid CUST...

Jared575 by • Good Citizen / Bon Citoyen
  • 4885 Views
  • 33 replies
  • 0 Bravos

Resolved! porting from zoomer - cannot find zoomer in dropdown

Hi,we are trying to port a number from zoomer onto PM, but zoomer is not there in the activate page dropdown. Anyone has experience of doing this, and what did you select? Moderators, what is the solution? Thanks all, and happy holidays!

sasa110 by • Great Neighbour / Super Voisin
  • 1726 Views
  • 8 replies
  • 0 Bravos

Resolved! Lost Phone no account set up

I have a SIM card that was lost before an account was set up for it. I am being charged by public mobile and don't know how to go in and cancel the sim card. When I try to set up the account it wants to send a confirmation number to the phone number ...

MelissaBrown by • Great Neighbour / Super Voisin
  • 1016 Views
  • 6 replies
  • 0 Bravos

Resolved! Lost SIM card

Does anyone know what to do if you lose a SIM card? If I buy a new one can I keep the same number? It's hard with no customer service to speak to. Thanks.

ianfrickleton by • Great Neighbour / Super Voisin
  • 940 Views
  • 3 replies
  • 0 Bravos
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