Community

Resolved! Transfer of phone number

I received a text message to approve my transfer phone number but I did not respond within 90 min. I request to do the transfer again.

Resolved! Microsoft Teams app on Android OS may cause your device to experience 9-1-1 calling issues

Received a text from public mobile about Teams app 9-1-1 issue: Important Public Mobile Message: A technical issue with the Microsoft Teams app on Android OS may cause your device to experience 9-1-1 calling issues. If you have Teams installed on you...

Resolved! Signing up now & would like a referral code please

Hi - just completing the sign-up now. Would anyone have a code to share? Thanks!

Resolved! How to make Auto-pay a Pre-Authorized Debit (and/or Online Bill Payment)?

I need to do pre-authorized debits (and/or online bill payments)of the CIBC Smart account instead of a credit card to get a bonus for my new bank account from CIBC. Info from CIBC:Pre-authorized debitsA pre-authorized debit is when you give a merchan...

Resolved! porting from zoomer - cannot find zoomer in dropdown

Hi,we are trying to port a number from zoomer onto PM, but zoomer is not there in the activate page dropdown. Anyone has experience of doing this, and what did you select? Moderators, what is the solution? Thanks all, and happy holidays!

Resolved! Will a Samsung Galaxy A02s from AT&T work on Public Mobile?

Does the Samsung Galaxy A02s from AT&T work on Public Mobile?

Resolved! Lost Phone no account set up

I have a SIM card that was lost before an account was set up for it. I am being charged by public mobile and don't know how to go in and cancel the sim card. When I try to set up the account it wants to send a confirmation number to the phone number ...

Resolved! Lost SIM card

Does anyone know what to do if you lose a SIM card? If I buy a new one can I keep the same number? It's hard with no customer service to speak to. Thanks.

Resolved! Puk code

How do I get a puk code to use my new phone with my sim card

Resolved! Travel with Public

Looking to travel to Central America, just wondering how Public Mobile is out of Canada? 

Resolved! I am a new customer joined PM 2 days ago, can I refer another person to get the refer bonus? thanks

Resolved! Long Distance calls and texting

Hi all I am going to Las Vegas in Sept 2022,what do I need to purchase to use my phone to call back home to Canada or text back home?Do I need a roaming pack to? I want the biggest I can get so I don't go over minutes and can't use my phone. I'll als...

Resolved! is iphone 13 compatible with Public Mobile?

is iphone 13 compatible with Public Mobile? And I transfered a phone number from Telus and it worked for a couple of hours yesterday and now it says number not in service when I try to reach it.

Resolved! Used all my minutes and purchased the wrong add on

I thought the add on would allow me to get my phone connection back.  I misunderstood what an add on was.  How can I have access to my phone for the next week before the automatic payment kicks in?  Thank you

Resolved! account suspended, active credit cards on file, *611 says balance zero

I am out in the bush and isolated. I have 2 credit cards on file. Account suspended for 2 days. I called *611 and the message said my balance was zero, so I don't think I owe anything. Since account was suspended I can't check banking or credit cards...

Resolved! Charged for service, service not provided.

I paid for the 10-day US roaming several times while in the US. Half the time I paid for this service, it would not work. They day I purchased, it would not start working, and never started to work at any time throughout the 10 days. Other times it w...

Resolved! i entered the wrong MEID when transferring my current no. to PM

How can i re enter the correct MEID? Virtual assistant could not give me the answer. 

Resolved! Stollen phone, claim requires information from Public Mobile

My new phone was recently stollen. I am currently submitting this claim to my bank. My bank is requiring the following things, which I do not know how to retrieve from my Public Mobile account, and hoping these can be emailed to me please: 1. Proof o...

Resolved! Credit card payment

My credit card always shows payment to Public Mobile.  My wife’s first payment shows Koodo. .?What am I missing?