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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Anyone else getting calls from Latvia??

A couple of my accounts have been getting lots of calls from Latvia the last few days. A couple of friends said they had a few as well. Anyone else experiencing this? I blocked the numbers but they call back using different number maybe it’s a robo c...

Network Speed

I just did a speed test at my network connection is like over 200mb/sec and it says LTE so I guess that's a little gift from public. Anybody else have the same experience.I wasn't going to say anything because maybe they will notice it now and thrott...

Resolved! Activation failure

Hello. I recently tried to activate a new pm account and on the final page of verification the site froze and did not complete. I tried logging in using my credentials but it doesn't recognize my email address. I also tried to activate for a second t...

Resolved! Adding another line into account

How to add another line into account.

Resolved! Buying a phone on line

I'm trying to buy a phone (in "shop"). when I click on "check out", it asks me to create an account (assuming most people are buying a phone along with a sim card), but also says to enter email & password if "already have an account".I've done this 5...

Holiday Promotion add-ons

Resolved! Holiday Promotion add-ons

Can someone please clarify something I heard regarding the holiday promotion, free add-on of US minutes plus 2G of data?I've read where people were wondering why the add-ons are no longer appearing on their accounts, with the answers stating that aft...

Can I mount the iPhone 8 on my wall (joke)

Resolved! sim card not activated

i would like to cancell sim card that i tried to activate

Talk not included

Hi, My plan says "100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes", but when I try to call I am told Talk is not included?! And that must change my plan to Talk. What is this about? Thanks

Resolved! Change billing credit card

How to change billing credit card

Receiving SIM Card

Hi, I ordered my SIM card a week ago and still have not received it. On my order it says it has been fulfilled but I have not received it yet. What should I be doing?

Robo Callers and Spam Callers

I have been experiencing this issue with Robo Callers and Spam Callers on my Public Mobile number. Very frustrating!! I haven’t been able to block calls because there are always different numbers. I am using Public Mobile service for 2 months and I...

Picture fail to send

HelloDoes anyone know why I keep getting a failed to send message when I try to send a picture to non iPhone people? Sometimes they get the picture and sometimes they don't. This just started about 2 weeks ago...

Sons calls getting sent to voicemail but not blocked

Hello my son is with Lucky Mobile up until the other day he could call all of a sudden he cant anymore the call rings once and goes straight to voicemail like its blocked or the phone is on DND other callers work. I had a tech at Bestbuy check out th...

Resolved! Phone Charger

I recently purchased an IPhone 8 but received the wrong charger.

Resolved! 2 phones

I have 2 phones but only 1 account is showing up. If i go to register the second phone it says it is already registered. I need the account number for the second phone. How can I find it?

robo calls

Resolved! robo calls

I am getting hammered with robo calls the last 2 days. They ring once and then hang up.Never the same #, 373 prefix. Then eg. 241 31 049. Appears to be some random phone numbers. Turned my phone off. What is going on ??Cheers Ken

Resolved! referal rewards

Hi I have refered a someone to public mobile and they mentioned the activation page does not seem to have a field to input a referral code

Resolved! $50 plan advertises US calling but my account says province-wide

I am a new customer and switched cell phone companies because the public mobile plan advertised that US calling was included. When I login to my account it says province-wide.When I try to call my friend in the states a recording comes on that says i...

Re: Beginner’s Guide to the Community

I need my money back in my account.you stole my money 28 dollars two Time and I had no service and I getting mad and pissy

Resolved! Self serve account, without text message

I purchased a prepaid SIM card for my mom. I would like to create a self serve account but it requires me to input the 6 digit code from a text message. My mom is in the hospital and she doesn’t know how to check text messages (it’s the first time sh...

Public mobile voucher.

Hi, I had been sold the wrong service provider voucher at my local supermarket. They would not refund the item as they stated they would not be able to check if it had been used or not. Would I be able to get a refund from public mobile directly?

Aide

Public Mobile marketing. Does anyone else find this weird?

Got a recent email from Public Mobile talking up the use of Telus Health and "Virtual Health". Ever tried "Virtual Health" at 3G speeds? Definitely a non-starter. So what does the email mean.1. Telus are unaware of the limitations of Public Mobi...

Resolved! Email Change

I cannot access the email my public mobile account was signed up with, I now have a new account and I need to update it within my file. How can I do that?

Resolved! Samsung Galaxy A11

Is this phone Galaxy A11 compatible with Public Mobile i'm thinking of buying as my current phone has touchscreen issues

New account

Hi i have just switch to Public mobile, i wonder how long to get the new sim card works? It's been about two hours still can not text nor call. Please help. Thank you!