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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Suggestions for the Public Mobile Community Team

Hello the Public Mobile Community Team, [1] The forum sofware itself may need a bit of polishing [2] Please, start a "what to do" in common cases, like in any major tech sites, then leave the rest for the forum participants [3] Also, is important to ...

Resolved! Wrong account details when porting number - website errors when trying to fix

Hello,I am trying to port my number from a secondary carrier (like Public is for Telus) and so I gave the wrong account number. Now that I have the proper account details, I am trying to use the website to change my number. When I try and use the w...

Re: Need Help with Plan ($40 for 4.5 GB + 500 MB AutoPay Bonus)

Hello, I just switched to Public Mobile and signed up for the $40 deal in store today. However, the person helping me said they could not find that particular promotion but it should be fine as they manually added the items to my account. After leavi...

Plan

Hello, I'm having troubles with my plan. Last time I checked my add-ons nothing was wrong with my plan, but on February 1st my data hasn't been working. I just want to know what to do and how this could be solved.Please I just need help.-David

Internet not working

Please, give me call on xxxxxxxxxxxx. My internet is not working. I went to nearby public mobile retailer they did everything from their end but wasn't able to run the data on my phone. It was working last time but just shut off automatically. I can ...

Network Review

How is the reception of this network? can I get any feedback on the service?

double charge

Last month i had 35$ plan which due on 28th jan 2020 and i have done this payment through a 40$ voucher. I have 5$ balance. After my plan got due i need to do another recharge but i wanted to change the plan So i changed the plan to 40$ and done the ...

Porting number from virgin mobile

Hey guys,So i recently ported my number from virgin mobile to public mobile. I was in a call with the virgin rep and getting my account number from them. And i got the account number and punched in the info and then pressed submit. The call i was in ...

How can I claim or get one month free

I bought the sim card in January because of seller advertising: one month free after paid first month, which I did , but the following month the bill says must be paid.Where is the free month of charge????

Calling BC Hydro outage line

Trying to call BC Hydro mobile number outage line, *49376, I get a recording from Public Mobile that say I don't have Talk on my plan. Looks like public moble does not reconize this as being a real number. Bummer when you are trying to report a power...

Black Friday Promotion not applied

I signed up during the Black Friday Deal, Which gave a free SIM, free 2nd Month and double data on the 15/month plan. The double data was supposed to be for life (500mb of 3G data per month) but I have yet to see it on my plan at all. Cheers,

Resolved! Trouble with account setup

Went thru the process, said something is wrong, did not activate the account but it did charge my credit card. Now it is saying sim card is invalid when I try to set it up again.

Resolved! Re canseling my pre authorized account

Hi my mom need to cansel my account and she forgot her log in information, she has tried to reset it but when it asks her to put the email to reset the account it tells her email dos not match . How else can she stop the payment coming out of her ...

Sim card

My Motorola phone died so moved my pm Sim to my other phone, a ZTE, but it keeps saying no Sim. It's in the tray properly and the chatr sim that was in there still works.

Missing Credits

I just signed up with Public Mobile for the $25 a month. It shows it gave the $2 for autopay but it doesn't show the credit for $10 for signing up new and it doesn't show that it will be charging me $20 because of the promo for $5 off for the next 8 ...

Data issue in Toronto today?

I am having trouble connecting to data right now, but it was working this morning before work. I have also reset my phone multiple but to no avail. Is anyone else here having connectivity issues (data only)?

I changed my phone number by mistake and how do I retrieve my old number back?

Porting A Business Line

Has anyone had any luck porting a business land line to a cell phone? It's been since Jan 20th and my business line rings nowhere - not on the land line and not on my cell phone so I'm losing client calls daily. I can call out from BOTH the land li...

my plan

How come my plan listing does not include unlimited incomeing calls and text with pictures as was advertised.

Resolved! US Plan Add-ons

I'm wondering what is inclueded in the US - Roaming - Talk/Text (10 day) - $15Is that unlimited talk and text for the 10 days or is there a limit? Thank you.

i cant log in to my account

hi im trying to log in to my account but for some reason it not working and i'm trying to change my mastercard so i can pay my bill but when i called 611 it did not give me the option to do that

didn't receive one year reward

I'm with public mobile since january 2019, I thought I would receive the 1$ reward in february but I didn't receive anything. Does someone know when should I receive it? Thanks

Resolved! Refer a Friend Credit

Second question in short succession. My wife and I each have a prepaid phone with Telus prepaid but they show up under one account in the "My Telus" system such that I am the "owner" of both but she is the designated subscriber of the second phone. ...

Resolved! Transfer from Telus Prepaid

I want to transfer over to Public Mobile from Telus prepaid and have come across some apparently conflicting info. With the transfer to PM can I keep my existing phone number that I currently have with Telus prepaid? There seems to be issues when c...

still have not recieved sim card

Order #187488. Purchase of sim card on Jan 20 2020 ( > 12 days ago) has not arrived. Please advise.

Phoning out

My call won't connect when I call out.

Resolved! Good package deal for the $15 and $25 monthly plans...

So for the $15 and $25 monthly plans right now, new customers will get an additional $5 off per month for the next 8 months. I'm on the $15 plan. Not sure if it's really worth the bother to sign up again as a new customer and port over my existing ...

Self serve

Hi! I need to update my payment information. I’m trying to creat a self serve account to make the update but it’s not accepting my phone number?? I made sure to not put any spaces or dashes. I’ve had this number for many years. Any my help would be ...

Resolved! Changing payment info

I need to change my payment info for autopay, does anyone know where/how I do this? I had a quick look but didn’t see where I can change it. Thank you in advance.

Resolved! Is it possible to get a recording of a phone conversation?

Basically the title. I had a recent call from a private number and some of the things said by the caller in that call were quite disturbing. I would like a copy of the audio recording of our conversation, if at all possible, in the event that I need ...

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