Community

Resolved! Contacting an agent

How do I contact an agent?

Resolved! data quota 250M is not getting renew

I have $15 plan which includes 250MB of data. For the last 2 months, my data quota is not getting renew. What is the procedure to have this problem corrected ?thanksHanh

Resolved! phone not working

credit card compromised was replaced , didnt think it was this account, wont let me in to give new card number 

Resolved! New phones

I’m thinking of signing up for Public mobile but concerned that it’ll be very expensive to buy a new phone from Apple when I need one. Where are you all getting new phones when yours breaks or gets too old?

Resolved! Port in a number from fido

Help!  I need to port in a number from fido.   Who at public mobile can send the transfer request from my previous provider fido ?i  activated public mobile Sunday night and asked to port in the number from ffido it seems I forgot to reply to the tra...

Resolved! 16 digit voucher

website is not accepting my just purchased 16 digit voucher. Now What?

Resolved! transfer number from koodo prepaid to PM

I already activated it with a new number cause people in the community recommend it. I have already done the ticket and am waiting for a reply. Nothing come back yet...I don't want to waste my money and have any minutes left from the previous provide...

Resolved! Phone is not working, cant login to account due to email changed!

Was on vocation and when arrived back home, the phone is not working. Tried to login to account and realised that have new email addy and the old, previously registered, is not accessible anymore. What to do???

Resolved! not recieve income calls. didn't find answer from previously posts.

I have a public number, I can make outcome calls, can receive massage.but I can't receive income calls. I have a message saying the number does not exist when I use my line phone to call my number.the number is transferred from Freedom on aug29, but ...

Resolved! North American plan

Hi there Wondering if you could help me. I currently work very often in the U.S, enough that roaming services wouldn’t help me. I need a Canada/U.S plan and actively looking into other companies that offer this type of plan. A worker from T Mobile in...

Resolved! cant make an account + cant activate my sim

it has been almost an year since i got my sim card and i never made an account before. This summer I traveled to other country for about 2 months and its telling me to activate it. so i decided to make an account to yk activate it but it says the sim...

Resolved! New SIM card

I ordered a new SIM card but it has not been delivered.  Can I cancel the order and purchase one at a local Telus store

Resolved! Account Access

I can’t get access to my account. The password reset is not working (no code sent to my email). 

Resolved! Paid but No Service. Why?

I paid my bill. My account shows I paid. When I try to make a call it says I have no service and I need to topup. My service was set to renew on Sept 17. Today it said I had no minutes dispite me barely using my phone. I went in and purchased a vouch...

Resolved! Oma help

I have a huge pickle.My Oma had to get her credit card changed.In the meantime her cell phone stopped working because it needed her new credit card.So, we try to get into her account.It sends a verification to her email.So we go to her email - but he...

Resolved! New SIM not working

Hi. I lost my phone. So I paid $10 for a new SIM and put it into a new phone. I went to My Account and changed the SIM # from the old one to the new one. But the phone is not recognizing the SIM. The phone is unlocked. I thought activation should be ...

Resolved! Account suspended

My account was suspended due to insufficient funds. there are now funds available on my registered card but i cant get an online payment processed.

Resolved! Account number help

Hi I’m trying to port my number to a different provider but I just need my account number. Thanks.

Resolved! My phone says I've used all of my talk minutes but my account says I have 300+ left.

My phone call was cut off and I can no longer make calls or access my voicemails yet on my account it says I have 9 minutes left + over 300 from the add on I purchased. Very frustrating that this keeps happening. I tried Simon the bot but the log in ...

Resolved! $25 referral bonus by Sept 2nd

Hope all of you are well!. Haven't been on in quite some time and no time to search threads. For the $25 referral email ($5 per month for 5 months).. How long for it to start?.. Referred someone August 29th... Payment renewal was Sept 4th.. no $5 cre...

Resolved! I cannot access the original email associated with my account BUT i also have been overcharged

I cannot access my original email to reset my community password. It was a university email which I no longer can access. I have just switched my phone plan to another company, prior to this I had switch my phone plan to monthly. However my bill char...

Resolved! How do I add on to my plan when my account access is blocked?

Resolved! Any way to take advantage of new customer offers?

Aside from cancelling my account and creating a new one, I'm starting to feel pretty frustrated when I see offers for new activations with no way for existing customers to get in on them.Eg: 2GB bonus for plans starting at $25.  Well, I'm already on ...

Resolved! Forward public mobile number to another number while traveling

Is there a way that I can forward calls to my public mobile number calls and texts to a separate number while I'm traveling to USA? I would buy the talk text and data plan from public mobile but I hear that it runs on 3G and 3G is unreliable in the U...