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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! automatically renew add on when minutes are spent

how do i SET MY Add-Ons 300 International Long Distance Minutes TO RENEW AUTOMATICALLY WHEN MINUTES ARE SPENT?

Resolved! Phone Compatibility not working

Drop down boxes empty when looking for phone compatibility... Tried Safari and Chrome on mobile and computer. Looking to see if NOKIA 5233 is compatible for a text/call phone for my kids. TIA!

Resolved! Missing Addon

I'm roaming right now. I bought the talk/text/data plan plus an extra data addon. Both have been paid for. The second data addon is not showing up in my account.

PM misinformation on their web page - incompetence ?????

Removed duplicate thread

Resolved! Trouble connecting with an agent

How on earth do i connect with an agent?

Resolved! incorrect billing

I just bought a $15 (+tax) data pack add-on, charged it to my credit card as a one-time payment, and now have a $15 credit balance in my account. What went wrong? I'm on automated billing, and the money was intended for the data pack add-on. It's ...

Resolved! No service after successful activation

The message at the end of activation process said it will take 2 hours to get the service, It has been 24 hours. Still no service. Please help!!!! EDIT (2022-05-30): No solution so far. Current behavior:- When I restart the phone or toggle Airplane ...

Resolved! Not receiving incoming calls

I just registered with Public yesterday and I am able to make calls but not receiving incoming calls. Can you explain possible reasons as to why? thanks

Hi can you tell me why my card was charged $100 on may 3rd? I need my money back.

Resolved! Mom can't change credit card

Hello Current situation. Mom has been with Public Mobile she got a new credit card with the same CC# but with a new expiry and her service has been disabled. She doesn't know her login to public mobile and cant access her email. Is there anyway that ...

Resolved! Sim card not received

My wife ordered a sim card, order number 290788,but we have not received it. Can you check and send another?

Resolved! Confused about US data

I purchased US roaming for 10 days and I am confused how it works. Does the data I have on my $40 plan work when I go across the border?

No data added to my account

Hello everyone, I need help please I have just make a new payment to my account and my plan is for $40 with out taxes. Unfortunately no any data added to my account and is very important for me to work with.Please can someone help me haw to get a da...

Resolved! My phone died and I want to stop the service.

My phone died while I was using the public mobile service and it's charging me every month. I want to cancel all my plans and stop the service from charging me.I forgot my account and password but I know they exist.Is there any way I can do about it?

A52s registration?

I recently bought a new phone.(Samsung A52s)But my Sim card is not recognized by the phone.What should I do?I tried to turn on and off many times but that doesn't work I can provide IMEI if needed.

Resolved! stupidity

how are you supposed to reset you password when you forget your security question when they ask you to sign in

Resolved! Porting a phone number into public mobile not working correctly

I have a phone number that I originally purchased with a VoIP provider (magic jack), and I am having troubles porting it to public mobile.The outgoing calls work fine, the calls go out and the right number appears on the screen of the other person.Bu...

Resolved! US roaming and data

I recently upgraded my plan to include unlimited talking and texting throughout North America. Now that we are in the US, we have no access to either the internet or any ability to talk or text. I am now wondering what I signed up for. My partner als...

Call waiting

My call waiting is not working. When I’m on a call the caller gets a message saying that the number is no longer in service.

Resolved! Payment Issues

I was texted that I had insufficient funds but I am using a credit card and there were sufficient funds to charge my credit card. Public mobile shut down my phone and there is no one I can talk to because there is no customer service by phone. This...

Cannot receive text messages...

Hello, I am currently in Australia but cannot seem to receive text messages when asked for a validation code for online banking. Any ideas how to resolve this? My plan says it's got international messaging. Thanks!

Promotional Data

Howdy. If I upgrade/change my plan, do I lose my promotional Data?

phone stolen

Hi,My phone stolen 1 hour ago.I already suspended the line.can you please help me to fine it?can you select the location? thanks

Not receiving international text messages

Hi there, I am not receiving international text messages even though I have this as part of my plan. Can you please assist?

Rrefund

how can I get a refund

Roaming

For the US Roaming Bundle, is has it listed (10 day), is that the cost for the whole duration of 10 days? For the talk, text and data is that the cost per day? I am traveling to Maui, Hawaii from July 11 to 20 so in total 9 days and wanted to see wha...

Account Suspended!?

Hi, I am and have been on auto-pay for years and the credit card that is charged has sufficient funds and has not expired. I can no longer make or receive any calls and I see this message when I log in to my account. Please disregard this message if...

phone not ringing

My phone is not always ringing and it takes about a day to get a voice message. This happened about a month ago and changed some settings and as you can see this did not work.

What is with the support system? Is there a better way to get help?

I have been trying to contact someone for over an hour and a half. I have issued a ticket, Jorge has sent me a message but then has not answered me. Does this kind of thing happen a lot? I am very frustrated as this is not the first issue I have h...

Quit Public Mobile

After nine years I am quitting Public Mobile Service. I am fed up with the number of times they have cut off my service without warning and left me stranded all because of a payment mis-hap. And when I try to make a payment I can't and the WORST is ...

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