Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have problems with my phone/plan - sometimes I can phone, sometimes I cannot. Sometimes I can text, sometimes I cannot send or receive texts. I decided to put the sim into another phone to see if the problem is with the sim card or the phone. Me...
My adult daughter wants to port her number to Public, which has always been under her dad's Virgin account. She has a new PM sim card and will set up an account (with temp number if needed) before a port request.What info does she need in order to ha...
Hey folks! This evening I could no longer perform texts and calls. My account says "plan expired" I but I have no balance, I have a $20 credit, my credit card was recently renewed (I auto-pay) and I updated it weeks ago, and my next payment date isn'...
It’s brought to my attention from a friend that Rogers is offering 9GB data plan instead of Public mobile 5GB plan fir the same price. How public mobile can help us on this before taking decision to switch to Rogers. Thanks
HI there I"m trying to update my plan before expire date but its not working.I ran out of data and my plan is expiring in a week.Thanks
I want to enter my new CC so I can renew my plan have forgotten what I entered for email or password can I enter new one?
I bought them 2 days ago and when I try to add them it responds " sorry we are not able to process this request. I'm getting frustrated. Please help.
Hi @Catherine_T @David_J French side Whatever issues or updates were done the other day has messed up the buttons. Using Chrome on a Cell Phone. Notice in screenshot below you can hardly click the bravo button. It was never like this until whatever...
I have recently just got a new phone from Fido and I would like to port my number from Public Mobile over to Fido. What steps do I take in order to do that? Thanks for the help in advance!
I'm trying to help the bf get MMS working on his "new" phone and there are limited options for the APN type. None of them seem to work. Is there a work around for getting the APN on his phone? This is what i see...... Edit: I just wanted to add in r...
I opened a new account to use my Koodo Coolpad phone. I can receive calls from almost everyone but when I call my mobile phone from my home landline then it goes straight to my mobile's voicemail and shows up as a missed call. There is no way to ac...
I am no longer with Public Mobile but they keep charging my credit card. How can I get this fixed, my account does not work since I have not been a user? So I can not remove autopay.
My wife and I both have the same plan: 100 minutes of talk and 250MB of 3g Data. My account shows my usage of the current month's data plan first, and when I go over 250MB it automatically starts using one of my 3 or 4 free add-ons. My wife's on-li...
its all i have to say, Moderator PM me please
Hello, So I have autopay for my phone but for some reason, it is the exact date that the payment itself is due. When public mobile tries to charge for the month I end up have no funds in my account and my account freezing because autopay did no go th...
I registered my email address in advance on the public mobile website and then registered my SIM but have not received the free month rebate. The terms and condition say one would receive the reward within 30 days....it's been 30 days.... Is there s...
Can you port a number yourself from a Pre-Paid PC Mobile account when setting up a new account? I'm going to be helping an elderly friend set up a Public Mobile account and I am finding some info on the Community page that states that it has to be do...
I have been billed twice in October...once on August 21st and once on October 1st.Can this be explained or is it an error?Also: I should be receiving my second month free...can you ensure that this occurs please.
Hello, I would like to have some advice, tips on how convincing a friend to be with Public mobile. Something like you top 3 reasons why it is the best cellphone company Thanks !
Hi ! I read on an earlier post that Public mobile does not offer a data plan only. One of my friend is looking for a 2go data only. What do you think would be the best compromise I can offer him with Public mobile. ( I think he found something inter...
Hello all-- Turns out overnight I was SIM-Swapped. I can't contact PM because they have no clear method to contact them and get them to de-activate the SIM. I can't get to Wal-Mart to get a new SIM until they open in an hour and a half. The hacker...
Is there a Family plan that can share data between devices? I have an Android phone and would like to use my data on my Ipad that takes a sim card. Is this possible without switching sim cards all the time? Than you
Hii can assess my self serve my phone number is being rejected this is my number xxxxxxxxxxxxxxxx each I try to sign in it rejects it I need help. edited by computergeek541: phone number removed
I just got my Sim in the mail and put it in my phone and it's not registering and I made sure that my phone's compatible what do I do
My phone sim is not working properly, I need to change the sim, but I really want to keep this number. I forgot the password for my account and I don't know how I am supposed to get it. I don't even remember the security question because it has been ...
Hi,since I ran out of data my phone has not been connecting even though I have top up. This I have been experiencing since last week. I only use the phone with wifi can someone help me please.
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