Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I submitted a ticket yesterday and haven't received a reply or acknowledgement as yet. How long should this usually take?
My ported in number 613-xxx-xxxx is still not working, the number on my on my SIM card is appearing as 343-xxx-xxxx. Thanks
Hello ! I am going to Europe for a year so i will take a new sim card in Europe. But i dont know how it works because i dont want to lose my Phone number in canada for when i get back here and i dont want to pay for the time that i wont be using it !...
I was trying to open roaming to Mexico but I don't how to activate.Mariam
I understand the public "3G" network is technically LTE throttled to 3G speeds.Does anyone else notice the connection speed is highly variable?Some days I can stream 1080p video , other days I can barely load a webpage.
I referred a friend who lives in USA he came and visited me so I used the referred a friend code and he is not here anymore I keep getting a $ 1.00 credit every month. Am I still getting charged for his number? and how do I get his number off of my...
How do I access to add add-ons or pay my bill, I am locked out?
I am having problems navigating this site, cant find search even?
I just read about how TELUS has started to throttle the data speeds on both it's main brand and Koodo. Does anyone think TELUS will end up reducing the speeds on Public Mobile soon? Apparently, TELUS's 5G network hasn't been handling the 5G traffic w...
Is there a human around that can help me
Hi I need to update my credit card but I forgot my username or the email that I used for this account - it belongs to my 80 year old mother. Please help.
I switched to Public Mobile today but made a mistake by giving my home phone number instead of cell number to the Walmart agent. By the time I realized the mistake, the order had been processed and my credit card was charged. Lockily, the Walmart a...
To send a text message to anyone it does not go through at first ,once I receive a text from any person then I'm able to send texts to this recipient no problem, does anyone else have the same problem ?I'm new to public mobile 2 ND day.
My autopay is supposed to come out tomorrow, but my credit card was canceled due to being compromised. I tried to get a hold a customer support agent to see if the charge can be made next week with my new card. (I only had the 1).
Im having trouble transferring my number. I got a message saying "Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original...
When I input my updated credit card information, I get a message that says... Unable to complete the transaction. Declined by the card issuer. Contact your card issuer for more info. I have contacted my credit card company and my credit card is in go...
Upon creating an account for my public mobile sim card. I cannot receive any code for me to enter. It’s a brand new sim and it is currently activated. Are there any website issues? Thank you. I mean in creating account and verifying it my number. I c...
Refer to ticket id-616 talking to Gerardo as per Rob Haywood
need help transferring phone number from lucky mobile to my account here i tired and i said to contact here thanks
I need a copy of my phone bill showing my name and phone number to sign a document with the government.. They will send the document to my phone for auto signature. How soon can a get a copy??
Hi all, I am having difficulty getting my SIM card recognized by my phone. I keep getting messages telling me that my PIN is wrong and stuff about a PUK. Apparently I need a moderator to override this PUK problem. But, when I click on the link to ...
can't register new credit card
I can only send and receive texts from iMessages,
Why won’t my data open safari. Greg
Good dayI just made a payment on my account xxxxxxxxxxxxxxxxxxxxx everything was successful but my account is not activated still.
Am I insane? I was specifically told that with public, after you reach the data cap, your speed is simply throttled to 128Kbps. But now I just got a text that my data cap was hit and that I no longer have basic internet access and to spend $15 to get...
Is there any way to verify which email i used for my account?
My landline number was accepted for transfer and instead there was a new number assigned. What happened?How do I get my old landline number.
I have a newer samsung phone and I want to move my existing Public Mobile sim to this new phone and keep my existing phone number. How do I do that? My existing phone is a samsung phone.
How can I change my payment from existing card?
