Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I wanted to create a ticket but can't verify my account.The question is below. Your answers are appreciated. I have a question about porting my phone number. Currently, I'm with Sasktel, Saskatchewan, with phone number 306******. 1) I wonder if I cou...
Please help. I've got a charge to my credit card, and I cannot login to my account to even check if its still on autopay and to deactivate my subscription.
Hi I tried activate my sim. At the last step it came: 'something went wrong. Do not panic.'Since then it shows Invalid Sim at the 1st page and does not register?Any help,please?
HI - I bought two new SIM cards, one for each phone. One works perfectly, the other shows Invalid SIM. I have tried every recommendation on this site, and also tried using a different computer and network. I have run out of ideas. Any suggestions ple...
I have activated my cim card since May 24 but still haven’t yet received the signal, checked and unlocked my cell and stopped my service with previous service provider( Telus), please trouble shot
Good day, I have just switched from chatr and has joined public mobile. My phone got activated yesterday but fell over the balcony so I have to replace my phone and chip because I cant find it. I have just purchased my new chip but would like to keep...
My account has been suspended for insufficient funds even though I'm on Autopay. The payment date was May 25. Today, I tried to pay via the website but it did not appear to work. My credit card account is valid. What should I do next?
I signed 13 hours ago and i am not able to receive text messages through my phone, but it shows it on my account that something has been sent, evan tho i can send a message to someone elce and also i can call and receive calls, but also my data is no...
I'm having trouble looking at data totals per specific month. I can see my usage history for this month but can't seem to get a total per specific billing cycle. Is there any way to do this? I could use an app I suppose but I'd rather see it on th...
Hello, I am a postpaid (aka monthly) user of Koodo, I am trying to port my Koodo number to Public Mobile. I have followed the steps and was trying to submit a port request, however, there was a step required me for my 19 digits of SIM card (without t...
Hi there, I'm planning on switching over to public mobile later this week when my sim card shows up in the mail. Now I'm not sure, but I can see the potential for a problem to arise when trying to port my current number over, so I though I'd ask bef...
Hey there, I've had public Mobile for quite some time now, and never had any problems with sending/receiving pictures before. Until now, out of nowhere that's just stopped working. I've spoken to several agents all with a new suggestion for a solutio...
My email is locked out what is the best way to retrieve password
Iphone 6 SE help PLEASE!!! This plan includes: -- 100 Minutes Canada-Wide Talk + Unlimited Incoming Minutes- 250 MB at 3G speed - Unlimited International Text***For some reason, he can't receive/send text messages unless data is on OR on wifi... Any...
I would like to know if it is at all possible to port number from NextPlus internet phone service to public mobile.
I've read that I need a mod to change my email and have asked SIMon to get in touch with one. It gives me a "ticket" that brings to another page.When it comes to the point of asking me to choose a new email and answering a question like "the last num...
Hi, I'm actually a retail representative for Public Mobile. Last month I helped a customer activate their phone plan at my store. At the time, there was an offer going on for a deal where if the customer activated on, I believe, a $35+ a month plan t...
hello, I used a referral from a friend to activate my new Public Mobile phone plan. However when will I receive my 10$ credit?thank you
I have been with Public for a while now and would like to test a different plan for more data. Can I switch for 1 month and if I don't like it switch back the next month, no questions asked :D?
When do I start getting rewards for the community after I have signed up and posted my question in the community?
I just tried to place a call but got a message that my plan does not include talk. In fact my plan is unlimited Canada wide talk and is in good standing. Help said to register for and ask community so here I am.
I have ported my no ***** to bell first and then to Public Mobile so my No is not ported to public mobile so I called Bell and requested to cancel my port so they cancelled my port so now I need help to set up my no with Public and I can do outing ca...
I've been with public mobile for 2 years and since the beginning I could not access my account as my daughter and hubby set it up for me and didn't write anything down....how do I go about getting this fixed
How many accounts can i have linked to one credit card before getting flagged? I have 3 without issues until now. Can anyone give me advice as to how i can have 3 accts linked to one cc?
Telus is giving two months free wireless service to front-line hospital workers in Ontario, as a thank you for their dedication to keeping others safe. Given that Telus owns Public Mobile, will this be extended to Public Mobile customers as well, who...
I am seriously done and ready to dump you guys, its already a pain to even repay the amount due with your trash website but now you want me to just wander around this community all day waiting for an answer? I'll go change my sim card right now and I...
hello can you please help with porting my koodo number
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