Community

rob79 · 04-24-2021

Hi, I attempted to change my plan but it has not gone well. Today was the end of my billing cycle, phone not working, says payment declined (even though there are sufficient funds available on my autopay card that's been working for years now). Said ...

rob79 · 08-05-2018

This is all that's showing in self serve: Do you folks think the autorenew will go OK or should I preemptivly message the mods about this?

rob79 · 05-10-2018

Hey folks, I forget my 4 digit account PIN. Anyone know how I can reset that? Thanks!

rob79 · 05-03-2018

My mom needed a new phone and plan, so I just created a new koodo account for her using the promo code texted to me. $40/month for unlimited canada wide calling and 2GB of data. I seleted "give me a new number" when I created the koodo plan, but had ...

rob79 · 09-09-2017

Long story short, I set up a plan change about a month ago. A little over 2 weeks ago I noticed my self serve was messed up (not showing the correct amount due, not showing the correct plan change, etc) so I sent a message to the @CS_Agent on August ...

rob79 · 04-24-2021

Thank you! This did it. I had to make a manual payment for the other amount. How annoying! But thanks again for the quick reply.

rob79 · 08-05-2018

Oddly enough, I tried to log in again like 20 minutes later and the page wouldn't load at all. Then about an hour later it let me in but was still showing no plan. I was able to make a manual payment (even though it gave me an error it showed the fun...

rob79 · 05-11-2018

Oh, I didn't realize it was that easy! Thanks!

rob79 · 05-11-2018

@Luddite wrote:@rob79 Link her email address to your Community account to reduce her cost with your rewards. Good idea! Any idea how I could go about doing that? lol

rob79 · 05-10-2018

Yeah, the mods ended up resetting it for me. Gone but probably not forever. I was generally happy with the time I was with PM and still think it's great value for money if you can find a plan that meets your needs. Gave my old phone to my mom today (...

Community

User Statistics

User Activity

Plan change unsuccessful, acct deactivated

Just logged in to check when payment is due and plan disappeared?

How do I reset my 4 digit account pin?

the "switch to koodo" offer

My fears were correct - my renewal and plan change failed miserably.

Re: Plan change unsuccessful, acct deactivated

Re: Just logged in to check when payment is due and plan disappeared?

Re: How do I reset my 4 digit account pin?

Re: How do I reset my 4 digit account pin?

Re: How do I reset my 4 digit account pin?