Activation Failed and PUK-locked

[Feyhaali]

I already paid and waiting to use the SIM card, but the activation is failed. 
Another thing how I get the puk code

[RosieR]

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@Feyhaali wrote:

I already paid and waiting to use the SIM card, but the activation is failed. 
Another thing how I get the puk code

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@Feyhaali oh dear that is not nice of Public Mobile to get your money but failed to activate your sim card. 

Follow the steps given by @esjliv above to get your PUK code.

When you put in your Public Mobile sim card in your phone, what does it say?  Do you have any kind of service?  If not continue using your old sim card.

Please keep us posted

RosieR

(fellow customer)

[Dunkman]

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@Feyhaali wrote:

I already paid and waiting to use the SIM card, but the activation is failed. 
Another thing how I get the puk code

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@Feyhaali 

Was your credit card charged?  If not, you can try again in one hour.  If charged and the SIM card is not working, you will likely need to contact moderator.  Did you also port your number fro another company?

If you already asking for PUK code, is it possible that your phone is locked to previous carrier? 

[esjliv]

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@Feyhaali wrote:

I already paid and waiting to use the SIM card, but the activation is failed. 
Another thing how I get the puk code

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@Feyhaali hello -

Find you PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

“SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI (dial *#06# to get it) and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card. 

The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card. 

• If the PIN code is entered incorrectly 3 times, the phone is locked (except for emergency calls) and requires a PUK (Personal Unlock Key) to reactivate it.
• Once the PUK is recovered and validated, you will be asked to choose a new PIN.
• Only Public Mobile's moderators can give you this type of code, which the device manufacturer cannot. Public Mobile's moderators can be contacted at the following address: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
• Caution! If the PUK is entered incorrectly ten times in a row, the SIM card becomes unusable.