Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Missed a payment, so I lost service. Played my bill but now I have no service. Help?
I am a new customer and no one can call me from US? Is that why this is so economical?
I was not registered for auto pay, my last payment was done as a one time payment and my card was charged today as auto pay. How do i receive a refund?
I live in Waterloo and have been on Public about 10 months and have had about 40% of people tell me my voice cuts in and out when speaking or some just say 'what?'. Some don't seem to have a problem. I have the same problem in downtown Ottawa and on ...
I received a message from Fraud Management Team to contact the Client Care Department to update my account information. How do I contact them?
Can I use my LG-M322 with Public Mobile? It is from Comcast- do I need to unlock it? If so, how?
I have a Public Mobile issued old Huawei phone I want to unlock to use with another provider SIM card. The phone is asking "Enter SIM ME Lock Code".How can I get the code from Public Mobile?
I pay with a Tangerine MasterCard. There are reward categories, one of which is "Recurring Bill Payment". I have noticed that my bill does not register in that category. I called and spoke to a Tangerine rep, and it turns out it is up to the merchant...
My account shows that I have $6 in referral rewards. In past has been $7 like it should be. My account shows 7 referral phone numbers. I am afraid to ask as I have heard in the past they sometimes wipe them all out. I worked hard to get them......dis...
Hi All, Is there a way to retrieve my account. I forgot my password and managed to get locked out of my account. Thanks,
I ordered a SIM card for my friend from Vision Mobile in Amazon recently. I received it with a big label on the envelope as follows:Quote: Use this referral code to receive $10 credit. Must use the referral code during the activation and to be appl...
This is the third time the website will not accept my payment voucher
Hi i dont remember the email adress i used to access my account and need to to do so, can you please help moderator?
Hi, I would like to know where I can print a receipt. thanks, cristina
So after noticing that everyone's profile on the forum here has a "user-id" associated, and seeing that I was the 107066nd to sign up:https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/107066 Which got me thinking, how many a...
Renewed plan this morning (automatically) and was working but I haven’t had service for the past 5 hours?? Tried different sim, that worked so phone isn’t broken. Tried sim on different phone and still didn’t work.
I am paying with autopay for 2 accounts and I set them up through my bankcard for both and am being only charged for 1 through autorenew this time. I manually submitted a payment for the other but the money is still there. What is going on?
I contacted you because there was a problem with the SIM card that I've bought. I tried activating the new SIM card,but it told be that there was an error. Eventually, I reactivated the SIM card , but it tells me that this SIM card is invalid and can...
Reading the forum PM doesn't do refunds so what I am wondering is if I port my number from PM. Can I get a different number on PM for the remainder of my prepaid period? I am on a 3 month plan that just renewed and I am considering switching provider...
There is a new Bell tower a mile from where I often work - on Crystal Lake north of Bobcaygeon. I get texts but all calls fail to connect, its not even clear that it is dialing. I have an older Samsung Galaxy 7 Edge. Is the issue with the phone, o...
I can't get on my account, and I'm getting frustrated here. So, I have my password written down, and when I try to log on, it tells me I have the wrong password. Tried to reset it, but your system is unable to verify my email.TRIED to submit a ticket...
I want to know why so much data was suddenly used this month.What is date for next billing cycle? Can I add minimum data for this billing cycle?
I have a situation. I created 2 accounts for my 2 boys a little over a year ago. Each account has its own email that was also created and controlled by me. I need to update credit card info, and I cannot seem to log into either account, Public Mobile...
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