Sim Card Swap

[vanessawhite]

I keep trying to create a ticket and get an error trying to log in. Is anyone else having this issue?

[HALIMACS]

@vanessawhite 

To protect customers from SIM swap fraud, Public Mobile has temporarily disabled all online SIM swaps through Self-serve.

To change your SIM card, please submit a ticket here

[RosieR]

ooops already accepted solution

[Anonymous · Accepted solution]

 @vanessawhite : The first log in part is with your community login. Then the verification part has as an option to ask for your self-serve login.

[esjliv]

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@vanessawhite wrote:

I keep trying to create a ticket and get an error trying to log in. Is anyone else having this issue?

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@vanessawhite Only Moderators can change SIM card numbers now.

IF you are having issues with SIMon bot use method #2 below.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 -  Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

OR

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

[Anonymous]

@vanessawhite- Have you tried with another browser, or tried clearing browser cache, or using browser in Incognito / private mode?  Sometimes that helps.