04-24-2021 01:16 PM - edited 01-06-2022 01:53 AM
transfer sim from old phone to new but can not connect to network. Request for SIM network PUK. how do find?
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04-24-2021 02:16 PM
Look on your new phone for the previous provider. There could be their account app, their APN settings, mobile network etc.....indicating the original provider of the phone. How old is your "new" phone as they should be unlocked since December of 2017.
04-24-2021 01:47 PM
@Alex0824Chan wrote:transfer sim from old phone to new but can not connect to network. Request for SIM network PUK. how do find?
@Alex0824Chan Just to be clear: your "new" phone is still locked to the previous carrier.
04-24-2021 01:16 PM
@Alex0824Chan wrote:transfer sim from old phone to new but can not connect to network. Request for SIM network PUK. how do find?
Hello @Alex0824Chan
Find you PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk
“SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.
"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI (dial *#06# to get it) and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.
“PIN unlock key (PUK)” is a SIM-specific code used to prevent unauthorised use of a SIM card.
The PIN (Personal Identification Number) enables secure access to the SIM card and network. It is provided with your SIM card.