Phone Number Setup

[HeYuzhen]

Hello, I need help setting up a phone number after inserting a sim card from public mobile

[hTideFnow]

@HeYuzhen 

open a ticket with PM CS_Agent. at : https://publicmobile.ca/chatbot.

type: Contact Us and Other 
Finally Click here to submit a ticket
you will then direct to another page to open ticket.

If you have error submitting a ticket, send a private message to the CS_Agent: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dabr]

@HeYuzhen   So have you actually gone through the activation process because you would have a chance to get a new PM number during that process, I'm sure?

Here's a link to activate a new account if you have your PM SIM:

https://activate.publicmobile.ca/

[softech · Accepted solution]

@HeYuzhen did you activate via activate.publicmobile.ca  ?  during the activation process, you will be given a choice to pick a new number or port in from another provider

If you already completed that,  can you make calls? or is it showing it connected to PM network?  Any error on top of the screen?

[RossN]

@HeYuzhen ok are you porting a number fron another provider or taking a new number?

[HeYuzhen]

I believe that I would be activating a sim 

[RossN]

@HeYuzhen hi are you activating a sim,and porting a nimber?