@cjwilliams16
You could have a couple issues at play. To move your entire family to public mobile you would have to activate a separate sim card with a separate email for each account with public mobile and request each phone number to report it into public mobile either at activation or after activation and once all your services are working on each SIM card you can log into each individual Public Mobile self-serve account and request porting in of the phone number from Telus for each individual in your family and their corresponding phone number.
Generally when 14 phone numbers out of an account that has multiple phone numbers and services running the normal procedure is to port each phone number out leaving the account owner's phone number last so that the account does not accidentally get closed before all the port requests have been initiated and completed. This avoids accidentally having me account canceled and closed after the account holder ports out leaving the other accounts that were under the official account holders account. However this does not occur very often anymore and since you're transferring from Telus to public mobile you are not required to have an active account. You do need to contact your provider to verbally authorize the port request .
Given the current glitches we are having with our brand new self serve accounts I would not recommend using an email alias as that can cause issues with getting password resets and verification texts. create new emails that are account specific for your family and use those for their Public Mobile accounts/activations.
