Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello, I joined Public Mobile yesterday (September 5th) however my billing cycle shows September 4th-October 4th so I’m a bit confused why my plan is showing it started a day before I joined? Any assistance would be appreciated as I’m new here! Thank...
I purchased the US roaming add on (15 days) and haven’t been able to use my phone since I crossed the border last Saturday what do I need to do to get the phone to work?
Hi I was locked out of my account like 6 mths ago, my number is still active i just need to get into my account I created a new one using my same email but it thinks I'm a new customer How can I get into my account
Hi there, @CS_AgentI bought one extra data add, because the first one didn't work, however the second one still did not work. Now it’s expiring without being used. Wonder if I can get this refunded. bestGM
Earlier today I created an account with a different email than what I am using now. It was successfull and I bought a new subscription. Step 1 and 2 went fine and the payment was done. When I came to step 3.Finish set up I discovered I could not down...
I have a number that I received when in Kingston ON. I have moved to Ottawa ON, within the same area code. But my local calls now show up as long distance (from Kingston to Ottawa). Is it possible to keep the same number but have the number now based...
i got a sms from public mobile while i was transferring my number from previous carrier saying there was a trouble transferring number because i typed in wrong imei. i think they called me this morning regarding this issue but i couldnt answer becaus...
This has happened several times now. I'm dialing correctly, and when I use other phones to call the same numbers, they work.Also, can't seem to view comments on other posts here, it's not responding when I tap on posts.
Hi there, I just joined PM but it seems the request to transfer my number from Freedom to PM was not completed on time and now is expired.I called Freedom and they told me that PM needs to make the request again and then I need to call them so Freedo...
I have a PIxel 7. I am switching to Public from Fido. Ive gone through the payment and selecting an esim option, however its now 12 hours later and my phone says I have no sim card activated in it. I took out my Fido sim after I got a notification sa...
I subscribed to Public Mobile yesterday and followed the instructions to transfer my number, but then received an error message that the esim activation failed. My phone is in SOS mode now and I can’t get a hold of a @CS_Agent. What can I do?
Hi, we were automatically billed for the month, but we are on a monthly pay as you go plan.We didn’t set up automatic billing. thank you for your help.
I live in Canada and have been with public mobile for years now, so have my parents. Today none of us can make calls. It says its because we dont have US roaming as part of our plan but were not travelling. We’re home in Canada like we always have be...
I signed up for a 5G plan (yesterday) and I have an unlocked Samsung S20 FE 5G phone.I reset the network settings on my phone but under network settings and network mode the highest I can select is "LTE/WCDMA/GSM". I am in a 5G area as well as confi...
Hi Everyone, I haven't been receiving text messages with verification codes when online banking is asking me for them. I did receive one from Public Mobile to verify my identity, but for some reason, other ones are not arriving. What could be the pro...
Hi my sons phone was stolen so I need to request a manual port out because of stolen phone? unsure how to do this-I have set up new account with telus but I can't receive text messages to this phone number to verify anythingThank youLyndsie Robertson
I transferred my number from another provider however I have yet to receive confirmation that the number transfer is complete. My service is not great. I would really like to speak to a customer service agent as the submitting a ticket window online ...
I'm a recent subscriber who opted for an eSIM, but unfortunately, the activation process didn't succeed. After three unsuccessful attempts, my current eSIM is no longer functional, leaving me without any service. Furthermore, I'm unable to access the...
Hi, I am an exisiting pm customer on sim card. I followed the guide on public mobile site and purchased esim on the app.The payment transcation went thru and a popup esim window appeared on my phone.however, it said esim activation failed on my phone...
Hi all,I am new to Public Mobile and was previously using Rogers as my primary provider. I still have a Rogers account with the phone number I have been using for years which I want to keep but I also want to keep my Rogers account active as a second...
My phone number and data are not working. I am not sure why so. When I log in to My Account it said "Your service is on hold." I clicked "Pay Now and Resume service". After I click "Pay Now" It shows "Sorry, we're not able to process your payment at ...
The plan for my phone number has been incorrectly set to my spouse's account by Public Mobile. This change to my subscription was not initiated by me, nor was I made aware. My subscription needs to be corrected. I need data NOW. How do I do th...
