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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 12670 Views
  • 111 replies
  • 29 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 23853 Views
  • 183 replies
  • 26 Bravos

Resolved! No call service, but has SMS and Data?

Hi all, Since last evening, I noticed my call service no longer works (both incoming and receiving). When I tried to make a call, it keeps showing ‘Dialing’ and never shows up in the Call logs. When someone calls me, it goes straight to voicemail. Th...

winciy0412 by Good Citizen / Bon Citoyen
  • 2612 Views
  • 24 replies
  • 0 Bravos

Resolved! changing plans

I want to change my plan but keep getting an error message. I need to speak to an agent but how??? 

cassidbd by Great Neighbour / Super Voisin
  • 706 Views
  • 9 replies
  • 0 Bravos

Resolved! Receiving calls/text messages

Hi, I can't receive calls/SMS on an OPPO phone.  I have done all the things suggested by Public and Oppo websites in order to fix this (e.g. restart phone, check blocking/forwarding etc.) but it's not working. I can make calls and send SMS so seems t...

jlacland by Great Neighbour / Super Voisin
  • 753 Views
  • 7 replies
  • 1 Bravos

Re: CRTC introduces new minimum prepaid plan standards

@MoreYummy With the new mandate from the federal government for minimum plan requirements for the $15 plan to have some included data and a $35 plan to have at least 3gb I wouldn't be surprised to see the regular plan data to be increased and some ti...

text messages

i am unable to receive text messages. Please help.

islam6644 by Great Neighbour / Super Voisin
  • 515 Views
  • 7 replies
  • 0 Bravos

Resolved! Number transfers

Hi, me again……I have found a compatible phone, and now mom wants to know if she can transfer her home phone number……I don’t think she can, but just want to confirm.  Thank you again!

TessieBoo by Model Citizen / Citoyen Modèle
  • 1477 Views
  • 31 replies
  • 0 Bravos

Resolved! Promo code

I set up a new account yesterday and forgot to add the 2GB promo code is there a way I can add it now 

carolynheff by Great Neighbour / Super Voisin
  • 490 Views
  • 3 replies
  • 0 Bravos

Resolved! My billing cycle shifts one day every month

HiMaybe it's a stupid question, but I can't seem to figure out the billing cycle.It looks like each new month it shifts one day so if before I used to pay on a May 2nd, then June 1st, and so on. Now they bill me Aug 28.Every month one day less.Is it ...

lispercat by Great Neighbour / Super Voisin
  • 1132 Views
  • 18 replies
  • 0 Bravos

No Network Coverage on Any Calls

Hello, I am using Sailfish OS on my phone. I am pretty sure that I set up the SIM Card fine and everything, but I cannot make calls. I get the message: No Network Coverage. I can only receive calls, receive texts, and send texts. If anyone knows the ...

taraki by Great Neighbour / Super Voisin
  • 630 Views
  • 8 replies
  • 0 Bravos

Resolved! Phone Compatibility

Hi,My mom is moving into an assisted retirement residence.  Instead of transferring her home phone to her new home, I would like to buy her a cell phone which is especially made for seniors.  So far, all the ones that I have looked at are not popular...

TessieBoo by Model Citizen / Citoyen Modèle
  • 1461 Views
  • 35 replies
  • 2 Bravos

Strength of signal

How can I improve cell signal at my house? The maximum signal I receive in my house is 2 bars, however most of the house doesn't allow me to get any signal.  If I want to get a signal I have to go to the upper park of my back yard or I have to go to ...

Mamabilley by Good Citizen / Bon Citoyen
  • 672 Views
  • 12 replies
  • 1 Bravos

Resolved! Extra 1?

Anyone else's phone adding an extra 1 to outgoing calls? 

ashleyskye by Great Citizen / Super Citoyen
  • 434 Views
  • 4 replies
  • 0 Bravos

Resolved! Out of data? How can I loose 7.5 gb?

Just renewed my plan and same day text saying 75% used then yesterday said 100% used . Checked my phone and everything is good and says ive used 2.52 ? So where the is my data? 

Payment

Why my payment increased the 32 to 45?

Rosy5 by Great Neighbour / Super Voisin
  • 439 Views
  • 5 replies
  • 0 Bravos

Changing plan

Hi so my plan comes up tonight at 12:01 & I am trying to change my plan. It won't let me do anything when hit the change plan. It's getting me very frustrated. Could someone help plz.

Hockeygirl15 by Great Neighbour / Super Voisin
  • 447 Views
  • 6 replies
  • 0 Bravos

Resolved! Lost my phone

I lost my phone I forgot my password or my secret word and now I can't get into my account to add a Sim card how do I get into my account

Soiapaul1 by Great Neighbour / Super Voisin
  • 355 Views
  • 2 replies
  • 0 Bravos

Resolved! Email change

How can I change my email on my profile 

Saqi by Great Neighbour / Super Voisin
  • 962 Views
  • 4 replies
  • 0 Bravos

Can't make outgoing and receive calls on HuaWei.

Hello,I have used the public mobile for more than one year, but one day for no reason, I can't make outgoing and receive calls at all. Then I switched the public mobile sim card from HuaWei to my Apple, it works well. Please help me to find where the...

OwenC by Great Neighbour / Super Voisin
  • 397 Views
  • 3 replies
  • 0 Bravos
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