Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Text message from "5169" Public mobile texted me saying my subscription has been put on hold due to an unresolved issue with my payment, but money has recently been taken from my bank account from publicmobile like usual. What is going on?
Help. I have not received my SIM card. I Know that I have to submit a ticket, but when I try to do so, it asks for a order #. The agent on the chat line told me to use 12345, but that did not work either. Don't know what to do.
I am having this issue where I can no longer use my mobile data. When ever I switch to data from WiFi it gives out this error notification. And I can't use any data. I double triple checked I have 1 GB of addon data left in my account non of it used....
Hi I for some reason did not add my friend referral code I didn’t see it possibly,how do I redeem him?
I am having issues with my mobile data. I already paid $100 when my plan is supposed to be $44 and something with taxes. Nevertheless I paid I dont have mobile data. My cell phone does not support 5G. So Can i change my suscription to a 4G plan using...
I’ve got the $50 can/us plan, phone works, text works, but data doesn’t work in the US. Made sure APN is accurate, tried a reset, still not working. Please help.
Hello, I've lost my SIM card and I wanna know my account number
Hi, Suddenly my sim stops working and I’m getting notification of sim failure. please to restart my sim
I don't have access to one of the devices for which I have an account (the phone is with a family member). I need to make a payment for the device/phone number. When signing into Eversafe I am not given the option to have my verification code sent ...
Hi I signed up to public mobile earlier today, trying to port my number and got this message from public:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will...
I put in to change my plan at my next billing but changed my mind. How do I stop the change before it happens
I cannot submit a ticket and get either error updating profile or error 404. In april i referred a friend using a code. I never received a confirmation and have still not received the 1 point per month reward. How do i contact someone to get my poin...
Hi, My account shows that data should be available but I can’t access it
Hello, i lost my public mobile sim card about a month ago. I got a new public mobile number and sim card, but i am trying to transfer my number from the old one to. the new number. @CS_Agent can you assist me with this.
Hello, I used to have an account and phone number but traveled for a few months and just returned. I was not able to check the details of my account because my email is not recognized. Would it be possible to let me know the status of my account? Th...
Does anyone know if there is a way on your phone or with public mobile you can block any 1 800 number or long distance numbers. Telemarketers are getting annoying
I ordered and paid for us data/roaming for the 10 day period offered. Was in the US for two days and not once did I have data or the ability to text internationally. I want a refund for the non-usable data that was sold to me.
My wife has account with Public Mobile. She was trying to make payment by logging in. But the access code she was getting was going to the number *******780 and she could not proceed further. What is the solution?
I have a Friend Referral from this morning whome was unable to use their iPhone 6 due to it being provider locked, since this was someone doing their own Activation I explained they just need to call the provider they purchased the iPhone 6 from to u...
@CS_Agent - I have recently transferred my phone number to Koodoo. This transfer was successfull, and my network on my current phone immediately got disabled.My issue is with my account on the Public website - I tried to unsubscribe from automatic r...
i can't receive 6 digit code to confirm my number and account, recent import, i can make calls and receive calls but no short contexts. Also, i confirmed that I can receive text messages from other phone numbers. But when I get to the signin part tha...
Can't complete my activation process.It says I need download Public Mobile App but I can't because not able to from polish mobile...
Thinking of buying the (cheaper - $149.99) Moto 5 G Pure. Will it work with Public Mobile? Phone specs can be found at:https://www.motorola.ca/smartphones-moto-g-pure/p?skuId=247Thanks in advance for any information on this.
Anyone else just get this text? My wife and I both just did, but our plans renewed via auto pay on Saturday night. I'm not worried about it because my services are working, but I'm curious if everyone else got this too? I ignored it when it was just ...
I just returned from four weeks in Ontario and Atlantic Canada where dropped calls were never an issue. As soon as I returned to Nanaimo on Vancouver Island, I started experiencing frequent dropped calls. Is anyone else dealing with this issue? It's ...
What happens if you have an E-Sim account and decide to format / reset your phone? With hard sim I periodically hard reset my phone for security reasons and to just re-set my phone deleting apps that may be working in the background etc.
I have moved out of the country and want to cancel two public mobile accounts.I cannot log into either of them since a text is sent to the phone when trying to login to the account.According to the Public account on Twitter I should be able to enter ...
I ordered a sim card 2 weeks ago and it still says processing, I can’t reach an actual human to talk to after 2 days of trying. why am I paying for this months service if i can’t even use it??? feeling really frustrated.
