Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hello,4 days ago I referred my brother to join PM with my referral code. However upon activating his account, he did not receive his $10 credit and I did not get my $1/month reward. Has anyone had that problem before? Thank you
I subscribed requesting to use an eSIM. The eSIM Ian compatible with my iPhone X. So I ordered a SIM card online.now I am trying to activate it my get getting the ring around asking me to sign in over and over with no option to do anything else. I ca...
Was working fine then could not connect or register with a network (AT&T) here is Alaska. Roaming is turned on, APN looks ok, did reset, restarted phone, still not working
I've talked to pm support, they kept saying was my phone compatible with esim, and I told them many time the phone was iphone 14 pro max Canada version. They also asked if I got a qr code email, and I did not.Only new customers that signed up pm esi...
Hi - trying to set up my SIMWhen I log in, it let's me click "resume activation" but when I click on it, it kicks me back to login page and then doesn't accept my email/password. Can't get in to finish my account set up!Please help!
As per title, having a really frustrating time reaching a live agent and every time i try to submit a ticket i get this message:OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.Can i get an actual person to speak to?
Hello! I recently travelled to Europe for three weeks. While I was away, I took my public mobile sim card out and put a European sim card in. I have now returned to Canada and put my public mobile sim card back in, but none of the calls or messages I...
My friend, who already opened an account with PM got her new SIM card. We tried together to activate it, but there is a problem. She logs in to her account, then it opens and we have two possibilities to choose from: resume activation, and I don't re...
Hello,when I was transferring to public mobile from virgin, I lost internet connection in the middle. My eSIM didn’t get downloaded correctly and now I have no service provider (as my number was ported over) and I can’t figure out how to fix this iss...
@CS_Agent Just purchased a subscription and immediately after the payment was processed I was notified there was an error activating my account and I should promptly contact customer support. So here I am :P.
I was unable to port my number from rogers because the data entered at public mobile by agent did not include the rogers account number. I have tried to send ticket over 10 x. I did speak to rogers and they confirm they cannot port.
I changed providers from Rogers to Public Mobile last week. I accepted the confirmation text from Rogers. However my texts aren't going through. And when people try to call me it goes straight to voicemail. Please help!
Just switched to Public today. My 4G speed (120Mbps) is faster than with 5G (98Mbps)Also not receiving verification texts during sign in. Only works with email.
Hello, I'm new in town and I was stupid to try to Porter my number by myself. I thought it would be easier but now I have no number and no internet.I'm really lost. I went to a place that has open wifi, but I don't know what do to.Me and wife don't h...
@porting2public new request Please send a request to my current provider to port my number to Public Mobile? The initial port request expired yesterday
Hello, I joined Public Mobile yesterday (September 5th) however my billing cycle shows September 4th-October 4th so I’m a bit confused why my plan is showing it started a day before I joined? Any assistance would be appreciated as I’m new here! Thank...
I purchased the US roaming add on (15 days) and haven’t been able to use my phone since I crossed the border last Saturday what do I need to do to get the phone to work?
Hi I was locked out of my account like 6 mths ago, my number is still active i just need to get into my account I created a new one using my same email but it thinks I'm a new customer How can I get into my account
Hi there, @CS_AgentI bought one extra data add, because the first one didn't work, however the second one still did not work. Now it’s expiring without being used. Wonder if I can get this refunded. bestGM
