Community

Resolved! My port didn’t work

My port didn’t work and I no longer have my old cell phone SIM card. I did contact my previous provider and they opened the number so it can be ported. 

Resolved! Monthly Invoices Required

Hello.  I am the primary account holder for my son.He requires monthly invoices to submit for reimbursement.I was informed that I had to make the request because the Profile and Account Details are under my name.He requires invoices for April 2022, M...

Resolved! Deactivate plan

I no longer wan't my phone carrier to be public mobile, how do I cancel it?

Resolved! Customer service

I have been waiting for over an hour and sent multiple tickets with no response. Starting to get extremely frustrated. Is there any way to contact someone directly that can actually assist me 

Resolved! US roaming

If I wanted to America for 30 days than can I buy 1gb add-on 3times together? Or i have to buy one by one?

Resolved! I just want to talk to someone about why Public Mobile continues to mess up our payments each month?

I just want to talk to someone about why Public Mobile continues to mess up our payments each month?

Resolved! What's the 500 one-time Int'l LD bonus 0 / 500 MIN?

I saw 500 one-time Int'l LD bonus 0 / 500 MIN in my account. What's it? Is it 500 minutes international call?I also bought a 200 min US and Canada Long Distance add on. If I use up my minutes in the plan, which add on minutes will be used?What's my m...

Resolved! Number change

I just changed my number online how long does it take to work ? 

Resolved! How to find a cell?

i introduced my friend use public mobile, however, he lost his phone, just wondering is that possible public mobile can help to find his phone?

Resolved! Baffled

I’m wondering if I’m a member. I’ve ordered a phone with a SIM card and am registered through e mail however don’t know password or how to join really 

Resolved! My mother locked out

My mother tries to sign in and cancel her contract , but unsuccessful,  and eventually locked out.Her name in M. G,her cell no. Is (902xxxxxxxx).she forgot her pass word and secret questions.Please help me.

Resolved! Suspended account/New card for Payment

My daughter has a public mobile phone and my credit card pays for it. My card has expired and I need to add a new card for automatic payment but she did not make an online account and now her phone has been suspended. So we cannot make a new online a...

Resolved! How to blacklist my phone (lost)

Resolved! Promotions

Hello @J_PM,  Does anyone know if there are any promotions, discounts, or data gifts for the $25+ plans?   Haven't seen any in a while.  Noticed Public Mobile use to give away add-ons during some special days of the year.  @Eliza5  

Resolved! redemption add ons

used rewards for 1000 min canada wide minutes. When my regular minutes were used up these did not kick in. Is the idea that when I use up my canada wide minutes these add on minutes then kick in.

Resolved! P.M. fails to send me sms code and messages to port out my number, so how to take my # out

When there is bad service provided by public mobile and you can not find a person to speak to in Realtime. And you decide to port your number out of this company to another carrier. The port out attempts fails because public mobile does not provide r...

Resolved! Transfer number - no access to text or email (stolen phone)

Hi, My phone and my laptop got stolen a week ago. Consequently, I have been locked out of my google account (and thus of my gmail) because the two-step verification requires me to receive a text code on my phone (stolen...) or to my email (of which I...

Resolved! $6 vs $2 auto pay

I currently have the $2 dollar reward auto pay but have been contemplating changing it, what’s everyone’s thoughts on it ?

Resolved! Finding 2nd account

I pay for two accounts (me and wife), however only my account is showing up when I log in. Where can I find her account?

Resolved! Account suspended

Hi, I am on autopay and my account got suspended. I called the bank and everything is fine with my card. So I looked in the problems others had and one solution was to put my phone as lost and then I closed everything and waited a couple of minutes. ...

Resolved! Account suspended because autopay expired and no login

My account login was disabled 2 years ago and i gave up trying to get you guys to fix it.  Now my autopay expired and i have no way to login and fix it.  No phone, no internet, no customer service.  Do i switch providers or will you fix my login?

Resolved! Promo sent to me regard to a new SIM card

I ordered a SIM card which was late. Then I received an email that gave me 5 GB to be added onto a plan over $25. So when I activated my account it should have been added with the promo code.