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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! link phone numbers to one account

Hello, I recently activated two sim cards under one email address. I haven't gotten the welcome welcome for registration so I did it on my own for one of the numbers but I would like to link the second number to my online account. How can I do tha...

Re: Beginner’s Guide to the Community

Hello , I am unable to use my internet data as per the plan . I had taken the new connection 1 month ago and my plan was 3GB + 2GB bonus data in total 5 GB. As on today i am unable to use data more than 2 GB and remaining 3 GB data is idle in my acco...

Can't log in

Resolved! Can't log in

My mom has a public mobile account but doesn't know what email she used let alone her password. She usually adds funds to her account using the phone and not by logging in. She wants to change her plan to something with unlimited minutes. Is there a ...

Resolved! Roaming in China

Hi,I need to use my phone and data in China for a few days just in case there is no wifi available in the airport or the hotel. How do I get the roaming in China so that I can make the phone call and use data? And how do I stop the roaming service on...

Resolved! Call history

Since October 2020, my Public Mobile Account will no longer exist ( changed the phone operator). How can I get access to my call history for the period of using Public Mobile? Thanks

poco F3 Global version having problem with Signal reception.

Bought a brand new Poco f3 global version a month ago and since then having trouble with network. The reception is so bad that most of the time the phone shows ' No service's. I have used the same SIM before on a pixel 4A and never once had a network...

Resolved! Can

Can anyone up me out with my new sim card and active I buy a new sim card

Telus vs PM connection

Resolved! Telus vs PM connection

Hello, I know they use the same towers, but I have a PM phone which mostly shows no signal when I am camping and my friend has a phone on Telus which is getting a strong enough signal to check email. Is it possible PM does not get as strong a signa...

Resolved! Number Change

I have an account and I've had the same number for at least over a year. I have tried to change my phone number today and it always says, "Number change failed." How do I get a new number?

Order

I order a Motorola g fast on 04/21/2021 and never got it and the police and the Post office told me to get my Money refunded to a new account or credit on my New account

Why is the advertisement for the $15 Plan different from actual activated Plan?

The advertisement for the $15 Plan states: 100 minutes Canada-wide minutes+ BONUS 250 MB with AutoPay Unlimited Incoming Calls Unlimited International Text and Picture Messaging After activating my SIM and setting up my account, my detail plan showe...

Resolved! My account was suspended when I tried to add US roaming...

Trying to figure out how to make U.S roaming work. I made some payment to my account so it should have the balance for add-on. Somehow, the account is suspended and I tried to reactivate (every time pay min $1 to activate) but still showing suspensi...

Resolved! Cancelling autopay (no account access, no SIM card)

Weird situation. My son recently went to the UK for a new job. He was on a Public pre-paid plan for which I had set up auto-pay from my credit card (the guy at the PC Mobility Shop set it up for me since I was setting up several at the same time). ...

Resolved! Will my Infinix Note 8 phone work on the Public Mobile network?

I am about to move to Canada. I have an Infinix Note 8 phone. Will it work on the Public Mobile network? The publicmobile.ca site has information on the Infinix Note 2 (which is a much older model), suggesting limited connectivity, but nothing on th...

Resolved! Website maintenance?

Hi, looks like the self serve website is down for maintenance. Anyone know if this is planned maintenance and how long it will last for? I wanted to add some long distance minutes to my plan but depending on the length of the downtime, I may have to ...

Calls are going to my voicemail

Incoming calls are going to my voicemail, I understand this issue was fixed on another thread. I still have this issue persisting is there a certain setting I need to turn off or on, or ask a mod to change something on my account?

paid for add-on twice by mistake

Can someone please tell me how I can get refunded for paying for an add-on twice by mistake.I purchased US-Roaming talke and text for 10 days for $15, but did it twice in a row as I did not see that it worked the first time. Now I see in my account ...

Resolved! Re: Beginner’s Guide to the Community

Is it possible to transfer the remaining mobile phone data traffic from each month to the next month

Resolved! Can not access my public mobile account

Hi i don't understand how i can have an email account with public mobile but no phone account give i gave a phone and make monthly payments to public mobile. Is there anyway i can get everything created and linked together so they all work? Or is th...

Resolved! Problems with voice and text messages

All of my incoming calls have suddenly started going directly to my voicemail although my phone is not showing that I have waiting voicemails. I am still able to make outgoing calls. In addition to this, I am unable to receive incoming texts although...

Resolved! Email

How can I change my email and can I have two numbers under one account?

Payment Systems Issues

I am trying to re-activate all my family’s plans. My mother’s plan changed and we never did it and when I attempt to top up, it says it is a $10 plan. Was $25, but was showing as $40. Would on,y let me top up $10. It says there is money there, bu...

Can't view plan details

"Oh no!It looks like something went wrong, but don’t panic.Log out and then log back in again to continue. Or return to the Login Page."Logging in and out doesn't work.

Resolved! Broken back

I have an iPhone 8 with a glass back is it able to be repaired? if so would it be under warranty?

Changing providers

Resolved! Changing providers

I am already in the UK and I wish to port my number over, but I can't access SMS to verify my account... as I don't have service with PM(you) in the UK. Please help!

Resolved! Cant login to self serve

Registered my phone in store and used my daughters email. She already used it for her account. She had her self serve email changed so I could keep using the first one. When I sign in it says email doesn't exist and if I try to register it say accoun...

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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Resolved! link phone numbers to one account

Re: Beginner’s Guide to the Community

Can't log in

Resolved! Can't log in

Resolved! Roaming in China

Resolved! Call history

poco F3 Global version having problem with Signal reception.

poco F3 Global version having problem with Signal reception.

Resolved! Can

Telus vs PM connection

Resolved! Telus vs PM connection

Resolved! Number Change

Order

Why is the advertisement for the $15 Plan different from actual activated Plan?

Resolved! My account was suspended when I tried to add US roaming...

Resolved! Cancelling autopay (no account access, no SIM card)

Resolved! Will my Infinix Note 8 phone work on the Public Mobile network?

Resolved! Website maintenance?

Calls are going to my voicemail

paid for add-on twice by mistake

Resolved! Re: Beginner’s Guide to the Community

Resolved! Can not access my public mobile account

Resolved! Problems with voice and text messages

Resolved! Email

Payment Systems Issues

Can't view plan details

Resolved! Broken back

Changing providers

Resolved! Changing providers

Resolved! Cant login to self serve

Public points: minimum and maximum points

My old email isn't available now

Calls to the USA

I cannot send or receive text messages

Can't Login to make a payment or change payment de...