Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Missing 5G Network Option

@CS_Agent in our CommunityJoined PM yesterday on the 5G 30GB planWhen I go into my iPhone settings -> cellular -> PublicMobileeSIM -> Voice & Data there are only two options, LTE and 3G. I looked on the Public Mobile service map and I am in the 5G ar...

Connot Login

Trying to resume my activation. I logged in using my save login credentials and I am then directed to the page with the box "Resume Activation". However, when I select that box it directs me to the login page again, but it doesn't accept my login c...

Access to account

Ok fellas back with a question. I am waiting for a Sim to come from Amazon. I put the app on a friends phone to sign into my account as I was told I could. It sent a code to my email which I put in than was prompted for a second code it txt to the c...

Resolved! ESIM issue

Hello all, I was porting from Telus esim to PM esim. When the PM esim was being installed, I received a text from Telus asking if I wanted to make the change. However when I reply Yes, the message failed to send out (seems the connection was already ...

Resolved! Have a number transfer issue

Couldn’t get the transfer done, got a message from PM yesterday said someone will contact me shortly, still not happen, what should I do.

Data

I just renewed my subscription and upgraded to a promotion for 40 gigs at 5G speed...but in the phone Taskbar it is showing 4G. Why?

Payment

Trying to update with a new credit card but it will not work. Why is it asking for a postal code? Any help would be appreciated.

Trouble transferring number

It's been five days, and I can't seem to complete my phone number transfer. Can someone please help me with this?

Change sim card and phone number

Changed sim card and phone number. Now I am getting a message saying: Not registered on network. I currently have no network service. I tried rebooting the phone, removing the new sim card, but nothing worked so far.

Double billed

Hello,I signed up for a 4G plan by accident and had to change to a 5G plan, I was double billed and would like a refund for the 4G plan, is that a possibility? I tried submitting a ticket but keepngetting a 404 error.Thanks.-PM

Porting from Koodo- stuck at step 6 and failed to activate

Hi All,I signed up for Public Mobile through the app, and I’m porting my Koodo number (not prepaid Koodo). I used the Koodo sim IMEI and on step 6, I got an error saying it failed to activate. I cannot go in further. I did not get a welcome email wit...

Resolved! SIM Card not received

Hello There I ordered a sim card on March 14, 2023 and it has never arrived. Could you please look into it? Order number was 330293. Thanks!

e-sim won't activate on iPhone 14

I am trying to activate a second e-sim on an iPhone 14. The main e-sim and iCloud account is on a Brazilian carrier. I have setup a new Apple ID for the Canadian market and downloaded the Public Mobile app. Logged into the PM account and tried to get...

Couldn't porting in to PM

Hello,I was not able to port my second line from Koodo to Public Mobile. Everything I've tried didn't work. When I try to login into my PM account my password doesn't work. Please help me

Resolved! Porting Issue

I subscribed and ported my number from Zoomerwireless to Public Mobile today around 6p.m.The profile shows my number correctly within an hour. I was able to call, but when I called the number, it said the number was not assigned. The data is working...

Sim card not working on iphone 8

@CS_Agent Moved sim card to an iphone 8 which states that the carrier is public mobile, however when inserting sim it states "SIM not supported". Please help

How to use public mobility in USA

I will have a trip in US. Is it free for the phone call and text in US? How much to charge the data if use roaming?

My data is not working

I just purchased the plan with 1 GB of data per month, before I was using free addons and it was working butnow I don't see the LTE when I turn it on. Tried turning data off and on, restarted my phone nothing changes. It shows up on my acct as activ...

Sign in, subscription, number porting, etc

Hours later, subscription unrecognized, even though I have email verification, app stuck in subscription permanently, online not recognizing my passwords no matter how many times I create a new password, or use incognito mode, old phone number still ...

Re: Traveling to India

Hi there @RogerPete,Unfortunately, as of right now, Public Mobile can not be used outside of Canada. When travelling internationally, you can rely on Wi-Fi or pick up a local sim card at your destination. Hope this helped.Regards,Abheer

Resolved! Autopay

I recently discovered the 2 dollar autopay discount isn't applicable any more. So how do I disable it?

US Roaming

I can't receive calls because callers in Canada get the message that my plan does not include a US Roaming Add on. I don't know how to fix this.

Changing to new plan before renewal date

Hey folks!So last week I decided to see if there were new deals on plans and I found one I want to change to. Decided I’d have it set to change on renewal date but since I’m running out of data and renewal date is some time away, I’m wanting to chang...

Resolved! I registered but cannot complete a new activation

I've registered a new profile, but didn't finish activating the 1st time. When I login I get the choices to complete activation or go to login page. When I click either i get the login page, but my credentials don't work on the second time. Only t...

Resolved! Pick up new Sim instead

I'm a new activation and ordered my Sim via mail because it said 2 days delivery. Now I see my Sim won't arrive until Sept 5th. I just ordered it yesterday. Can I cancel the order and pick up my Sim instead? If not, is my account not billed until act...

New activation.

I just started a new activation on Aug 18. $45 for 30gb data. I see now they have a promotion for $40 for 30gb. I am still waiting for my sim card in the mail. Do you think I'll be able to switch the promotion plan when I setup and port my number ? I...

Traveling to India

Hi Team,I am using your e-sim and I wanted to know if I can use your sim internationally.I am traveling to India and wanted to use the services for calling within India. Let me know if I am able to use Public Mobile there and if yes, what are the cha...

Activating error

I have paid for Public Mobile, $45.00 for a month of service with esim, and yet, the system get this error to create my account and activation

Could not see account profile

Hello, I am new here and would like to get some help. I tried accessing my account profile in the PM app but it always asks me to select subscription plan. My plan was already activated by the company agent and all I need is to see the balance and ...

unable to activate

I am a new customer. I am unable to activate my subscription

Community

Forum Posts