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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Roaming in US and texting photos

I bought the US talk, text, data plan and just arrived.While I can text SMS, I can't receive photos and my roaming doesn't work ... Any ideas?

Resolved! Login and Activation Issues for New User

Hello,I'm a new user. I created an account and purchased a subscription along with a SIM card a couple of days ago. I received a message indicating that the SIM card has been shipped. However, upon logging in, I am presented with two options: "Resume...

Resolved! Two Lines

Can I get two lines activated at the same time on my iPhone? My plan at PM still has over 30 days until renewal but I’ve used up all my data. Can I sign up for another line (use my own code) and get a random number (with eSIM) and activate it along ...

Resolved! special offer

I received a text message indicating that I have a special offer from Public mobile $35 for 20 GB and please reply 'Yes' on Aug 30. I replied 'Yes' But I didn't get the new subscription.I think it is a SCAM message.I am worried if my phone was hacke...

Incredibly Difficult to Create an Account

I don't know who came up with the account creation, "everclear" trash and login process, but it's the WORST I have encountered anywhere. Change it!!I'm trying to get my son signed up but it's futile. It sends a code, and the code keeps saying "wrong ...

Doubled up subscription.

Hi, on August 7 my payment went through as usual. The next day I upgraded and was charged for the upgrade, no problem. Would be nice to get a refund instead of paying for both. This month I was charged the old rate again and in two days will get char...

My data

I have 2gigs of data since the beginning and I haven't changed it... I am still on 3g... Now today I got a notice that I had used all my data.... 100%, yet I 've only used 437mb... What is the problem...??? In my Data usage it still states that my da...

Resolved! Promo deal not proceeded

@CS_Agent I still auto renew the original subscription even after completing the message process.

Resolved! @CS_Agent new subscription error!

I paid for a brand new subscription for my daughter, and this message popped up: "Your payment has been processed, but an error has occurred activating your subscription". Nice. We never got a phone number. No service whatsoever. Haven't heard from...

Interface with the parent company, spec. Telus

1. Does anyone know if one can call Customer Service at Telus to get a question answered re PublicMobile? Failing that, how would one -- via a simple, i.e., non-complex set of steps -- talk or communicate with a human being who works for PM?2. My hus...

comment se désabonné quand on a jamais été en mesure d'activé le service

Super happy with the service

Not really a question but just wanted to say how happy I am with the service. I just ported my number from Freedom for the exact same US-Canada $50/month plan. The number transfer was completed in 20 minutes. I just followed the instructions in the P...

Cell service getting worse

In the last 6 months to a year the Public Mobile cell service as become considerably worse. It used to be clear in my house, now it is broken up and can occasionally completely drop the connection.

5g

I am paying for 5 g. But I am not getting 5G service. Why?

Resolved! Changing Subscription

Hi,How do I change from a 30 days subscription to a 90 subscription? There is no option to do this on the self serve portal. I am currently on the $39 4G plan.

Cancel service and get refund

Phone not compatible

Using PM in South Korea

I’m traveling to South Korea for 15 days in October. Can I use my public Mobile Plan in Korea?

Network blocking VPN traffic?

Consistently across multiple VPNs (windscribe, mullvad, air), the connection's internet stops working within a few minutes when connected to the network. I've tried different servers, ports and even different protocols, such as IKEv2, OpenVPN, etc. b...

Unable to go to My Account

Every time I log in goes to resume activation. Been trying since yesterday. Unable to log into account or community.

Package upgrade Info, Special Offer sent of 35/month for 20 GB

Hi,I hope you're doing well. I have a question regarding my current package and the potential to upgrade it.Currently, I'm on the $25/month package, but with rewards, my monthly charge is brought down to $19. I receive $3 off for three years of loyal...

Resolved! Urgently need to cancel my subscription

To Public Mobile support team; I have purchased the $39 a month for 20gb plan for my girlfriend, but the plan cannot be used. After paying, there was a prompt asking for her old phone number, and in order to fully access the new public mobile plan ac...

Trouble with communicating

Hello,I'm hoping someone can please help me. I've been attempting to set up a new account for my wife since Monday Sept 4th and haven't even been able to get a chance to speak with anyone since then. It's mind blowingly frustrating the amount of effo...

Unable To Activate Account/Locked out

Password consistently shows as incorrect when logging in. Resetting password does not resolve the issue.

Resolved! Port in number from landline (cancelling)

HiCan anyone advise what steps I should take to port in my Landline number to my Public mobile cell. I am not seeing anywhere on the website to help with this.Thanks Peppis

Activation / reactivation

I am unable to activate/reactivate my account after I login as the system wants me to relogin but gives me a message that the userID and password do not match. sending a direct message does not work. and neither does the request for a service ticket....

Resolved! Error pops up when updating payment option

Hello,I'm needing to change my payment info, but it won't process through for some reason. I need help please.

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