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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 51678 Views
  • 156 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 60038 Views
  • 186 replies
  • 30 Bravos

Can’t receive or make calls (Peace River)

An hour ago our service totally quit- four members of my family with Public Mobile can’t make outgoing or receive incoming calls, text still works. My family member operates a business relying entirely on clients phoning in- any word on when it will ...

Hannahbanana by • Great Neighbour / Super Voisin
  • 977 Views
  • 6 replies
  • 1 Bravos

No vice service,

I lost all voice services, daya and twxt work, I assume aomething to do with public moble customers moving to kodoo, i need a number with a live person to fix this, this robotic messaging support os for the birds. Fix this! 

Georges1968 by • Great Neighbour / Super Voisin
  • 551 Views
  • 3 replies
  • 1 Bravos

Resolved! Talk Service not working

February 06, 2023  1400hrsTalk Service not working.Can't call out. and received  Incoming calls in the Calgary area  

danphil06 by • Great Neighbour / Super Voisin
  • 1457 Views
  • 7 replies
  • 0 Bravos

Calls dropping and not able to receive calls.

With out being able to make or receive phone calls I am unable to complete business that I require for work. This is unacceptable. We pay for a service and it should always be available. 

jlanceleve by • Great Neighbour / Super Voisin
  • 971 Views
  • 6 replies
  • 2 Bravos

Resolved! Official outage note from Telus - AB

https://www.telus.com/en/ab/outages Failure of wireless calling and data services in Alberta and SasketchewanStart Time: February 6, 2:53 PMLast Updated: February 6, 4:16 PM   CauseHardware ProblemDetailsWe apologize, TELUS Services are currently exp...

softech by • Oracle
  • 1994 Views
  • 5 replies
  • 5 Bravos

Voice services not working in Alberta/Saskatchewan

Not sure what impact you've all had, or what time it started.  I had functional voice service until about 1:03pm, my call dropped as I was speaking, and since then cannot complete inbound or outbound calls.  No diagnostic messages, merely that the ca...

ChrisL by • Good Citizen / Bon Citoyen
  • 887 Views
  • 4 replies
  • 1 Bravos

Resolved! Payment

I was charged $45.20 3 times in January on the same date due to a technical error when trying to set up an account.  How do I get a refund?  Or will this just go towards 3 months of my bill?

SpencelyJo by • Great Neighbour / Super Voisin
  • 915 Views
  • 4 replies
  • 0 Bravos

No cell service all of the sudden.

I can get internet and texts. Can't call out. Incoming calls go straight to voicemail. I have been with public for years and auto payment is active and working. Anyone have the solution. I need this resolved asap. This happened in the early morning.

Calls

Can’t make or receive any phone calls in cold lake 

jlanceleve by • Great Neighbour / Super Voisin
  • 351 Views
  • 1 replies
  • 1 Bravos

annoying voicemail

Hi, new here and just set up my voicemail. I notice that a voice lists off the telephone number of each upcoming voicemail before playing the message. Totally annoying. Any idea how to get rid of this?

irving by • Good Citizen / Bon Citoyen
  • 1026 Views
  • 4 replies
  • 0 Bravos

Missing 1$ every renewal

Is it just me or is other people noticing that on renewal night when public mobile applies the refferal credits and loyalty credits there's always 1$ from somewhere missing?   I have 4 accounts with alot of refferals and 4 years of loyalty and the la...

GR by • Mayor / Maire
  • 1403 Views
  • 9 replies
  • 1 Bravos

Resolved! Can't make or receive calls

Hello my phone was working this morning. All of sudden I can't make or receive calls. But I can text. Please help

Resolved! add-ons

I purchased US Roam-Talk Txt 3 GB Data(15d) on January 29th (have an invoice confirmation) but the plan was not activated - I wasn't able to connect to internet on 29th/30th and on 31st wasn't even able to text - received an automated response "Sorry...

danlik by • Good Citizen / Bon Citoyen
  • 1409 Views
  • 12 replies
  • 0 Bravos

CALLS DROPPING

Why are my calls dropping? Won't even go through, why is it not clear connecting? 

Tam76 by • Great Neighbour / Super Voisin
  • 849 Views
  • 5 replies
  • 1 Bravos

Service not working

When making a phone call it goes from:Calling....To call ended by itselfSIM has been removedPhone has been reset and shutdown multiple timesI'd rather not do a factory reset as I don't have the time to back up my stuff.  Suggestions would be great   ...

Shanedix1313 by • Good Citizen / Bon Citoyen
  • 759 Views
  • 4 replies
  • 1 Bravos

Cannot make or receive calls. (Calgary)

Sim card has same issues in various phones.  My partners Public mobile phone has same issue. Phone will start call then immediately hang up. Or receive call. Show caller ID. Then hang up in 2 seconds.  Sms works.  Seems like other people reporting sa...

boo-430 by • Great Neighbour / Super Voisin
  • 384 Views
  • 1 replies
  • 0 Bravos

Phone Calls Not Working

Every time I try to make a call or access my voicemail it says call failed.I have tried multiple troubleshooting steps and it still isn't working.

Can't make or receive calls

All of a sudden today. Everyone in my family that is with public mobile.. there are 3 of us.. cannot make or receive calls. They are dropped right away if tried. Is something going on with the system? My data seems to be working just not the phone pa...

jumpstart by • Good Citizen / Bon Citoyen
  • 821 Views
  • 4 replies
  • 0 Bravos

Can't receive or make calls.

I could use my phone this morning,  but this afternoon my phone rings, bit as soon as I answer it hangs up. Same when I dial a number it seems to go through then cuts off. Anyone have any suggestions as to what I can do?

cowboydave by • Good Citizen / Bon Citoyen
  • 709 Views
  • 4 replies
  • 0 Bravos

IOS 14 - goes straight to voicemail

Starting Feb 5, my iPhone 14 used to receive calls. Now it doesn't - not from trusted sources, unknown sources, or my land line. Yes - I've looked at all of the phone's internal settings.Yes - I've done the reboot with suspend trick.Anybody else havi...

BBinns by • Great Neighbour / Super Voisin
  • 972 Views
  • 7 replies
  • 0 Bravos
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