eSIM "7B1 Your phone is not activated on the network" and accidental deletion of SIM on phone

[PINEWOOD]

Tried to activate new eSIM today, got 7B1 network error so I deleted the SIM on my phone to reactivate. The QR activation disappeared on my email, so my phone has no network now.

Also forgot to enter the friend referral code at purchase, does anyone know how to add that?

Support ticket has been sent already, but not showing up in community inbox nor email inbox. Not sure if it is an error or I didn't send.

Thanks.

[Handy1]

@PINEWOOD  If you deleted the sim you will need to rebuy one again in the app subscription add in page notice shop sim select it choose eSIM and download and install or ask support to help you do it and to apply your referral code at the same time 

Link to support 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow · Accepted solution]

I @PINEWOOD 

never delete eSIM on the phone, there is a cost to buy a new one if you delete it, even by mistake.  This is same for all providers

I doubt PM agent and provide you another one for free, but you have to message them and ask, hopefully, they can, if not, there is a $5 cost.   

and  you need to message them to  ask them to add the friend code on your account for you

[Chalupa_Batman]

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You should check your SENT box to see if it sent. If not here's the link

[HALIMACS]

@PINEWOOD 

Send another request:

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