Community

Number transfer to Public Mobile

Hi,I have a physical sim card from Virgin which I want to port to an eSIM at Public Mobile. Virign sent me the number authorization message and I replied to it. However, Public Mobile sent a message saying it could not transfer the number due to inco...

I have a issue for my public mobile app account

Hi Team,Need someone help to fix my issue almost 2 weeks I am struggling to logged in but it’s not sort out yet.. this is very painful.. Could you please or someone help me out on my issue in order to fix. That would be great help for me. thank you 

Subscription did not change on renewal

Hey everyone, I was tryna switch to 90 days plan on my renewal. I did select change on next renewal, but It did not switch itself. So I'm still on the 30 days plan, is there anything I can do or I just have to wait till next renewal date?Thank you @

Subscription not activated

Hi,I purchased a subscription and today received the new SIM card. But after I used the app on my phone to activate, it failed. It says “SUBSCRIPTION NOT ACTIVATED” and to contact a customer support agent. However I’ve been trying both on the app and...

Can I transfer my esim number to my new mobile phone?

I recently got a new phone and just wondering how can I transfer my esim to this?

Making a phone call in Spain

Hi there,I will be travelling to Spain in November, and will need to call the hotel to get access inside while in Spain.Would I be able to make this phone call while in Spain?

Data not working

My data shows LTE and is not working. I have plenty of 4 g data left

Changing plans before renewal

I went to change my plan to the 39 dollar(90 day 34) my plan billing dates are September 10-October 10. I am already charged for this time. Will I also be charged for the new plan or will they deduct what I had already paid with current plan?

Why is my esim not loading to finish my transfer

Add ons

Why can’t I call Jamaica with my international minutes?

Account closure

HI there.We no longer need this account .How do we close itDebbie

Unused number/account

My son stopped using his phone in April 2023. He decided that he didn't need a phone so we stopped his public mobile plan. that's at least what I thought until I realize that this was never actioned and payments are still being perceived from my bank...

Cant Login

Hi Community,I have just purchased a sim card, which came in the mail, and now trying to activate.I can sign in to my account and it brings me to a page that says continue activation.when i click the button a new window opens and asks me to sign in.I...

Canada/US plan, can't find the detail under my subscription

Hello, I'm logged in but I can no longer see the details of my current package like I used to, the only way I can see just a few details is if I try to change the plan. Yet it gives me very limited details of my current plan.I have the old 4g 40gb US...

Overcharged

Hello, I’m a new customer! When I signed up for your 3 month subscription my card was charged twice. I’m wondering if the overcharge can be refunded to me or what my options are? thanks in advance! 

Subscription not activated

I cannot activate my subscription.. I paid and created an account, but I am getting a message that says "subscription not activated". 

need to recover my acct and number

hi how can i get access to my acct.  my phlone was siezed for an investigation, it had all my emails and all the emails associated were used fofrothers in 2 factor as well as my cell number was associated with 2 factor and in return the same was used...

Activating phone

I subscribed yesterday and received an email confirming that my phone number will be transferred within hours. I signed into the app today and am supposed to be receiving a code to my phone, which never comes. My phone shows that the Public Mobile eS...

Feature Request - WiFi Calling

Hi. I know PM does not offer WiFi calling, so this is just another avenue to let them know this is a highly requested featureEven better if it could be used outside Cda/US.  Setting up WiFi calling for use outside of Cda would have to be way easier a...

**Change Subscription Plan**

I would like to change my subscription plan to the Canada-US plan but when I click on change subscription, only three plans are showing and the Canada-US plan is not showing.  How can this be corrected?  

Data not working - I need help asap

Hi,I need assistance right away please. My data isn’t working. I have a lot of data left on my plan and for some strange reason it is not working since two hours ago. This is inconveniencing me greatly as I need my data in order to work. Kindly assis...

No Minutes Left?

@CS_Agent My account tells me that I've used all my minutes, but I don't even have a minuted plan and it's supposed to have unlimited long distance calling in Canada. Can I get a hand?

Payment

I bought 90 day plan for $102 but my credit card is billed with $111.87. Why? How can I get this resolved with a customer service agent? Many thanks 

Does public mobile have scam protection button

Not sure what it's called but is it possible to set up a thing where if someone calls you, they have to press a number and then it'll call ur cell to deter those auto scam calls from botsExample my friend calls me and there's a prompt telling her "pr...

iPhone6Plus Safari keeps turning Off even when Cellular Data turned On

I do have a Data plan. And I have Reset the Network Settings and have the right APN name. iOs Software is Up to date 12.5.7 only on this iPhone.I've also done what the ChatBot told me.What else can I do? Thanks!