Community

--Rosario-- · ‎03-01-2024

I just activated my new sim and I got an error at the end. For some reason, the support page does not open either. Any idea on how to solve this?

Chalupa_Batman · ‎03-01-2024

Please do not post the number here. That number is used when the port doesn't go through.

My understanding of your issue was that the port didn't go through or it hung on the port part. That number can assist with the porting process.

If they have taken out your money already, then use the link at the beginning of our conversation and ask for their assistance.

--Rosario-- · ‎03-01-2024

The payment has gone through. I tried reinstalling the app and it goes back to the same page when I login again.

--Rosario-- · ‎03-01-2024

Am I allowed to post the number here? It was there in the message with the link sent by Chalupa_Batman below

computergeek541 · ‎03-01-2024

@--Rosario-- wrote:
I contacted them and they said that my sim card wasn't activated yet and asked me to contact a different branch for activating it

Who did you contact? if you contact a Public Mobile customer supprot agent, the CSAs there know that there is no different "branch" for you to contact. They are the ones you are supposed to contact about any and all issues with Public Mobile service.

Chalupa_Batman · ‎03-01-2024

Since you haven't actually signed up yet, to confirm this, check your credit card statement online to make sure. If there is no charge, then delete the app and re download it. Sometimes there are odd glitches that happen. Just make sure you leave your other service providers SIM card in your phone. Do not put in your Public Mobile SIM card just yet. You will get a text from the other provider asking permission to port over.