Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I tried paying from the website, but, it went to payment page instead of asking to get the number to be ported and account number, and got it activatedNeed help guys
Tried to call forward with phone settings did not work. Tried with Public mobile codes did not work. any idea what is wrong?
Currently at Disney in Orlando and the roaming package we added on hasn't worked for data or picture messages at all, and recently the talk and text stopped working (calls end immediately). What's going on? I checked the APN settings, made sure roami...
I'm considering changing my plan (currently 25cad/month 1gb, probably want a 20gb one or something) When looking at available subscriptions I can see that my current subscription is in the list of options but it also has the following"Earn $1.25/mont...
How to stranfer a number
HiMy subscription isn't automatically renewing, and my debit card has been updated so I need to update my payment method with the new expiry date and cvv. I'm trying to do this through the website but it is persistently not loading. See photo attache...
Hello, I have purchased public mobile sim card. But there is no order number or tracking number in the email. I am unable to know how to get my sim card.
call display is showing my number as 1-###-###-#### when making a local call. How can I have the 1- portion removed
Will my 4G Public Mobile service work in Calgary, Alberta?
@CS_Agent Just got my number transferred to PM and can make calls and send msg and data but incoming calls and messages are not working. Its ESim and even can’t raise support tickets, the page error out. Appreciate some help fixing the issue.
I have been locked out of my account for 8 days. I try to get a new password but when i go to use it im locked out. I dont even get to attempt it 5 times. When i go to customer service they just tell me to sign in and if im signed out for more than 9...
My phone does not offer 5G with public mobile even though it works with 5G on any other carrier. The selection for 5G is not available in the mobile settings. Please help. It's an android Samsung s20 fe. Thanks.
@CS_AgentHello,I am unable to create a ticket as I am encountering an error message and therefore messaging here as per the instructions I received from the chat bot.I would to port my number to another provider. I have attempted to do this but have ...
My sms only partially works. Some messages do not come through. Checked all phone settings like APN. Help. The phone is an android Samsung s20 fe. Thanks.
I've been struggling to switch my phone number from my lost phone to a new phone but just discovered that in order to switch, I need to provide a text code. Hmmm...pretty hard to do if I don't have my lost phone.So, I tried to use the voicemail optio...
Bought a sim card plugged the number into the app registration and when I go to log in the app it asked me to validate txt witch I can't because the sim reads invalid ??? Ideas
How do I pay for roaming chargers? I’m going from Canada to the US
lost phone. got new sim. Need customer service agent to activate sim and transfer number
Hi, How to change province for my Public mobile as I have moved from NL to ON.
Literally THE WORST. I need to private message a @CS_Agent - how the heck do I do that? How many times have I had to log into this stupid system which doesn't allow me to chat to anyone? I need help and I need it without writing to the whole communit...
Hi Folks, Trying to recover a voicemail from September 3, 2023. Is there any possibility and how would I go about it? Sincere Thanks!
I need help it will not let me transfer my number
I have been trying to get help to activate a new account with no response from the agents since Saturday. I have tried opening a new ticket but it dpoes n
Hello my phone number is +1########## and I am having issues with incoming and outgoing calls
I cannot reactivate my account after I cancelled automatic payments when I was out of the country. When I try to reactivate and transfer the number I already have with PM, it tells me it is an invalid number....and then sends verification codes to t...
Hi, I recently subscribed to the 90 day 20g. For some reason it is showing me as a 30 day plan for my next billing cycle. That's not the plan I signed up for. Anyway I can have this changed?
Hi I registered and was in the process of paying for my subscription and had an interruption away from the computer. When I returned to continue to pay and finish the transaction i was no longer able to get into my account .Every time i try to sign i...
@CS_Agent hi I need to request my puk number to unlock my sim
Not being able to speak to a customer service person to fix a porting in problem is very aggravating
