[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Changing plans from 1GB at 3g
I am currently on the 1GB at 3G plus voice and text for $25 less $5 rewards ($2 for auto pay, $3 for loyalty.) So I am paying $20/month plus GST. I also have about 600 unused international minutes from previous bonuses.Can I switch to 4GB at 4G for $...
I want to switch my plan to the current promo $34 50gb
I login to website but have no option for the current promo. I really want to switch from the current $34 30gb plan to the new $35 50gb, how do I do that?
usage not reset
seems like my usage hasnt been reset since last billing period ending on feb 24and I noticed that timeststamp is way off, like done at midnight when Im sleeping
Resolved! Switching to a New Plan Offering
Hi there. I see you are offering a plan that does 50GB 5G data for 34/month. Unlimited talk and text Canada & US. My plan does not include the US talk and text. Can I change my plan to that please.@CS_Agent
URGENT - Number stuck in porting and getting no help
Unable to make/receive calls or text. When I try to make a call I get "7B1 - your phone is not activated on the network"1. Received text message from old carrier and replied YES to confirm porting out. (more than 1 business day ago) 2. Restarting pho...
Port request did not go through, stuck.
Hello,I signed up for Public Mobile the first time, went out and bought a new sim card. I tried to Port my number from Rogers iPad line (which as per Rogers should have been fine to get the number).However I never got any texts, I am guessing Ipad ca...
Incorrect Data Usage
I received a notification that I’d used 95% of my 40gig plan since Feb 7 renewal. I never use this much data. I checked daily usage and it all added up to approx 3 gigs which is normal. I did submit a ticket a couple of days ago but have heard not...
Resolved! E-sim not workin
Hi, I activated my plan last night. IME is compatible but this morning there is no connection with e-sim and it's always SOS. I was trying to reset my phone but its not working. So frastrated.
Update payment methong
I need some help. I have been trying to update my payment method because I lost my old card and have recieved a new one. It will not let me update do I can reactivate service. I cannot submit a ticket keep getting oops message.
Resolved! $40. Canada-US plan
Hi everyone Does the $40.00 Canada-US plan have a 90 day option? I couldn t find it Thanks
Will US roaming work for me?
Phone is Galaxy A8 2018. No VoLTE I believe.Will voice work?Is PM still using 3G for voice roaming in the US?Will texting work?Will data work?If so, I can use WhatsApp.Thank you!
Phone transfer fail
Hi, I tried to transfer my phone and selected e-sim. Nothing works. I can’t make or receive calls or texts. No data. Nothing. And no reply on my ticket.
Resolved! Canada-US Promotions
Does the current promotion for 75 gig 5g titled "Canada-US promotion" include data roaming in the US? I have a plan that allows for US roaming, I saw the offer, and signed my wife up, but after purchasing, the description doesn't specify US data lik...
Getting 2FA codes from EVER SAFE on your ported in VOIP number
Anyone else faced the difficulties getting 2FA codes from EVERSAFE on ported VOIP number on P.M.? or does it get any better after some time has passed?
Subscription not activated
I created an account and received the SUBSCRIPTION NOT ACTIVATED message on the app. Could you please manually send through the port... Thanks Johnny
Cannot switch plan b/c "new activation only" - leaving Public Mobile
Hi,I wonder if a majority of support request on this forum is question about "I can't switch plan, because it is only for new activation".I wonder how some customer could get the plan switched by contacting CS_Agent in private message. When I tried, ...
porting issue
hi last night around 9pm i tried to port from telus to public mobile $24 plan.i have bought a sim card and used the telus account number to do the port instead of imei. - no service from the sim card- used the original telus sim card and was able to ...
Account login issues
How do I download my bills if my account is no longer active? When I go to login, it requires me to signup to a subscription again to see my account
Spring promotion
Hey there..is this promotion only for new activations? Im trying to change my plan to this but wont let me. It doesnt say for new activation too for the $40/mo canada us.
The US-Canada Wide Plans
I have screenshots the promotional plans.I was just wondering if the $40 75GB 5G data Canada-US unlimited calling and texting including doing so in the States along with data roaming there as well up to 75GB?
I missed the verification SMS while trying to port to Public, please help!
Hello there I began the process of porting my number from Freedom to Public last night but mistakenly took out the Freedom SIM card before they could send out the transfer verification SMS. So I never received this text and the authorization request ...
This may help those having isues with getting the text code to activate
I just ported 3 lines over from Telus to PM. The first was confusing, the second was better and I nailed the third one flawlessly. Here's how:1) Clean out your voicemails from the line you are transferring from and clear your notifications so you hav...
Resolved! "New" $40 plan - US data?
I am a current PM customer. It appears there is a $40 plan that includes US data as well as minutes available for existing customers. But based on the two attached screenshots I grabbed yesterday I'm not clear. Can someone confirm please?
New promo plans
With the new promo plan Unlimited Canada and US minutes, does this include calling from the US
Support
Just joined Public Mobile last evening and shortly after doing so received a text message saying there was a problem transferring my old number. The message also said someone would contact me on my old number shortly, but I haven't heard from anyone...
New 5G Plans
I see options for a new 5G plan for $34.00 that offer US calling. When I try to upgrade my service to this plan I don't get the option. I don't get any options that include US calling. Surely Public Mobile treats it's existing customers at least as ...
won't send to phone number
When Public Mobile wants to verify me it sends me an email it comes right away with the code for verification... thats great.... but when it says it's sending me a code to my phone number.. and it never comes. Anyone else have that problem?How do I g...
$34 US-Canada Plan
When did Public Mob ile start blocking deals from existing customers? I see that Freedom has the $34 US-Canada plan also. Do I really have to drive over an switch to Freedom or can my family get the $34 deal here somehow?
Resolved! Not getting 5G Speed
Hi,I recently upgrade my phone to a S20+ (SM-G986U1) from a S10 (SM-G973W) and not getting 5G Speed. On my S10 I am getting 210Mbps+ on speedtest.net via LTE, while on the S20+ I can barely hit 100Mpbs. I have a 5G Speed plan. Does having the S20+ wi...
Texts
Just ported my number from Rogers and now can't recieve iphone texts. Can send but not recieve. Been over 12 hours.
