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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Replacement sim card process

Hi there I needed a replacement sim card in Toronto and can't understand what the process is to keep my same plan and phone number but just a different sim card as it was stolen

Resolved! TFA code text from international sources

I switched to PM a few weeks ago. Today, I tried to log in to a website that needs to send an authorization code via text. I tried resending the code a couple times and never received the text. The website is hosted outside of Canada, so it would be ...

Buying & Activating SIM in Toronto for use in Newfoundland with Newfoundland number

Travelling to Newfoundland. Can i buy SIM in Toronto, activate for service & number for Newfoundland in Toronto before travelling.

Resolved! Missing 2GB Promo on 25 CAD Plan

Hi there, I activated my Sim card in Sept 2022 and received a Promotion of 2GB data monthly for 12 months. I have been using it ever since, and this month I cannot use that 2GB and the promotion disappeared from my account. I sent a ticket to an ag...

International call

International call not availeble

Rewards

hello, my account was charged with full plan price without adding the authorized payment and loyality rewards, I don't know if this is because i subscribed to new rewards or what's happen

Resolved! Failed Number Porting - Did I Lose My Old Number?

Good morning everyone. I seem to be having issues after trying to port in my old cellular number from Lucky Mobile. Here’s the rundown of events: - I activated on PM earlier this week selecting a new/temporary number. Service worked fine.- Last night...

Resolved! Retaining promos/bonus when switching plans

Do I retain my promos/bonuses (addition of data, Long distance minutes, etc.) If I switch to a lower costing monthly plan?For example switching from 3G $30 (2G data, unlimited Canada Wide, Unlimited International text) to 3G $15. Thanks!

history

why does 1 of my phones show full phone numbers in history, and my other phone just shows the same 6 digit number for all texts and callsThanks

International outgoing not working

Hi. I can't make international outgoing calls that have been possible.. Please fix it quickly. Thanks

plan for international calls

my daughter Kristina is in the Dominican Republic and she bought an international calling plan. She is texting us that she has no cell service. She used my credit card to pay for this plan which appears to not be working. How do I get a refund? Pleas...

Unsuccessful activation

Incoming calls not coming

Using data across Canada

Hello, I have the 25$ plan with 1Gig of data. We're gonna travel from BC to Montreal and I just wanted to confirm I would be able to use my minutes and data from there without problem.When checking the details of my plan I see it says "Unlimited Can...

Make a payment

SIM card is invalid and cannot sign into the account after porting the number to the primary phone

After my wife has ported her phone number to her primary phone (non Public Mobile) with the intention of keeping her existing account, she can no longer sign into her account trying to change to another phone number.

Can't see account balance

Hi Team,When I opened my account, I think I reloaded around 400 dollars but I am unable to see this in my accounts.I still get charged each month. Kindly let me know where I can see this.Regards,Rahul.

Locked out

Out of nowhere, password doesn't work. Okay, reset it... according to all the rules.... special character, etc. Accepts my new password, try to log in and it fails... again and again. Not even a question here, logged in using a different account and ...

Not receiving verification code from my bank.

When banking online my bank typically sends me a verification code by text or calling my phone. I am not receiving either on my phone. My bank has told me that Public Mobile must be blocking the ##s. Please help!

Automatic bill payment not working April 27. My service has been suspended. Linked credit card good

Create my account

Hello allWhy is it complicated to make my account? Should be easier.

how to active call control

how can i active call control and is there a fee in doing that. thanks Salin

US roaming

I bought the US roaming addon but I have no phone or text service. Help!!

Resolved! Can't sign in to create a ticket

When I click 'get help,' it kicks me out of my account and then I choose to chat with Simon it asks me to log in again, and it is a circular issue. When I get Simon to give me the ticket link I cannot start a ticket because it will not accept my logi...

Resolved! New phone

I purchased new iPhone and sim card what are the steps to set it up from start to finish.I do have public mobile( my account)

automatic bill payment not working

service to be suspended.

sim card compatibility

Do your sim cards work on any unlocked phone that supports 4G LTE

Unable to connect to PM Network & need moderator,

Unable to connect to PM Network & desperately need to communicate with Moderator, as I tried mostly all the suggested solutions, except trying my SIM card in another cell phone. My account was inactive for about 90 days from Nov 2022 to Feb 2023, as ...

Resolved! How long does it take for an add-on to be applied to your account?

Just purchased a data add-on and I'm wondering when it will kick in. edit: I'm in Canada, so it's Canada data!

Help - Live Agent Request - Failed call 8UV1

Good day,I cannot seem to dial BC numbers. Whenever I attempt to call a BC number I get a "Call cannot be completed as dialed" With error 8UV1. Any number outside of BC works fine. This issues has occured for all 7 BC numbers I have tried to dial. Th...

Incoming and Outcoming not working - URGENT

Hello Team, My number was reactivated 2 week back but still unable to receive any incoming or outgoing call. Please urgently fix the issue Thanks