03-01-2024 07:04 PM
I have posted a ticket 3 hours ago to do a manual number transfer (ticket 387042-868) but got no response whatsoever. How long does it typically take to do this? Is there anything else I should do?
03-01-2024 07:28 PM
no problem 🙂
03-01-2024 07:26 PM
oh shoot sorry, I missed the Koodo part. Yes, you're correct. Sorry nieces are running around me distracting sometimes. LOL
03-01-2024 07:24 PM
My understanding is that with Koodo and a few other providers porting can only be done manually by custom support agents. Am I wrong?
03-01-2024 07:17 PM
Of course you can sir! Here's how.
How to port number from “Blank” to Public Mobile
First, make sure your number can be ported by checking on this link
https://secure.koodomobile.com/checktransfereligibilityparrot/default.do
Or log in to your Public Mobile account
Then on your right side you’ll see this box. Click on Transfer Phone Number.
Then enter the number you want transfer and continue to next step
NOTE: Keep your old provider's SIM card inside the phone until you get the confirmation text. Say YES. But wait just a bit longer until you no longer see your old provider's name up top. Once it’s gone, try making a call to test. If you can not make a call using your old providers SIM, the transfer has gone through.
Created by Chalupa Batman
03-01-2024 07:16 PM
Thanks @Chalupa_Batman, nothing major, I have activated the eSIM with a random number, it works correctly but I need them to port over my Koodo number, I cannot do it myself.
I guess I'll wait.
03-01-2024 07:13 PM - edited 03-01-2024 07:14 PM
Hey @sspre
Because there is a HUGE promotion right now, can be up to 12 hours response time. Don't worry, they will respond.
What issues are you having?