Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How do I phone Antigua? My calls won’t go through. It is not going to be a regular thing so I don’t want to have to subscribe to any add ons…
I tried paying for my regular plan on my subscription renewal date and it said “sorry unable to make payment at the this time”. So I tried it again and noticed that two payments were taken from my chequing account (even though it said that it couldn’...
Hi,I would like to subscribe to public mobile however I wanted to know if there is a chance that an ON resident get the same offers as QC residents. Thank you!
I set up a phone subscription in October, I just noticed I've been double charged every month for the phone. How do I get the payments to stop
and yet when I click forgot email I keep getting the link sent to the "invalid" email account? I click the link and brought right back to the enter your email login page...I have 2 accounts one for my daughter and one for my son cell phones, Is there...
I am an existing customer and just saw a new boxing week offer of 40 GB of 5G data for 34 dollars a month. I wanted to change my subscription to that offer but noticed it is for "new activations only." Is there a way for you to change to that better ...
When signing into this Account with the correct Credentials, it kept saying the Password was wrong and so I changed it which seemed to work, however immediately after when I tried Logging in it said 'Exceeded the Number of Log-in Attempts. Your accou...
I used 1/4 of my data in one day. Never ever did that before?
When I go to publicmobile.ca the very first thing I see is an offer for a plan for 40GB and $34. I cannot access this plan. I click it and it gives me the option to register or login. I login and it tells me that I already have a plan. I am directed...
I subscribed to the Public Mobile service plan on 13 Dec but failed to respond to the SMS from the previous provider and Public Mobile.I called the previous provider and verbally authorized the number port out, but how can I get the SMS from Public M...
I need a new phone, I thought Public Mobile sold them but I can't them. What do I need to know to buy a phone that works with Public Mobile?
I signed up for the $34 5G plan with 40GB data but I'm not getting 5G signal. It still says lte. I'm coming from a Rogers 5G plan and got 5G no problem with them. I literally tried everything with the settings so it's not that. My girlfriend has the ...
I broke my phone and now I can't log into my account to get a new esim because it says I need the number to get a code to log into my account I keep trying to use the chat bot to get a ticket but it keeps crashing PS this is my girlfriends account be...
Hi,I purchased sim card online since 70 days and till this moment I did NOT receive it. so what should I do now?
I am switching from Freedom to Public. I removed the freedom sim and gave it to my daughter. I put the new public mobile sim in my iPhone 8. I chose a new number. It does not work.
Every time I try to log in, it brings me to a "Let's complete your activation" page but I already have a SIM card with a public mobile plan. It does not let me continue to my account in any way. The two buttons provided on this page are "resume activ...
How do I confirm if my sim can receive SMS messages from +882 phone numbers.
It happened to me for the second time now that the auto-pay failed and now I am not even able to make the payment manually and I don't understand why and what is happening. I tried 2 different credit cards and 2 different debit card and I always just...
HiiiI am trying to with mt credit card and its not willing top up mt account
I've tried several time on different days and can't seem to get any help. I can't seem to get a service ticket issued because it just shows an error. I've tried everything I know and still no service.When I try to call and the phone just hangs up be...
I purchased the add-on before my trip. When I went across the boarder I was notified that I had entered the US and that roaming was on. I can text and phone, but I have zero data. There's no minutes being recorded on my add-on, so now I don't beli...
I have a 20GB 5G Unlimited data Plan and I reached the limit, but when I reached 50MB left on high-speed 250mbps data and tried to look at my data usage, it displayed that Cloudflare has blocked access to Eversafe ID portal from eversafe.id.telus.com...
Would be great if PM could eventually benefit from Satellite to Mobile tech too PM needs to be able to benefit as well, As I am hoping to see Greater Expansion of Countries in the PM Roaming List, Wi-Fi Call, and More I believe it is possible
Admin/moderator, I ordered 2 SIM cards on Nov 21 and 25. I still haven't received them. Can someone please advise?
Long story trying to get wife's SIM card activated - for whatever reason at step 5 of the process it says SIM card is already in use and will not let her continue to put her phone number in (coming over from Telus). Everytime she logs into the app i...
I did a payment with a voucher and my plan is not working
I upgraded a public subscription and now data and the phone service isn't working and I have tried for help but it's a complete joke. If I can't get any help I'm canceling and moving to a different provider. Public mobile chat box is terrible.
Hi,.As a loyal customer, I would like to make a plan change for the 4G 10 gig $29,00 plan. I don't understand why it is reserved for new customers only. Not a good strategy to not reward current users who have been loyal to the company for years. ...
Hello everyone!I am new to Public Moblie. I joined November 14. I originally chose the 20gb for $34 plan but then switched to the black friday offer of 40gb for $34 (I selected change on renewal). Today, I got auto charged, which worked overall as it...
For over a week, I've tried multiple times a day to update the Card on this Account which I DO NOT want on the card its currently on however, It refuses to let me update it no matter how many times I try... I thought this issue was resolved @J_PM? Cl...
