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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11130 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22060 Views
  • 181 replies
  • 24 Bravos

Resolved! Overcharging

I have recently cancelled my Public Mobile account because of very poor service and other difficulties. I was in Mexico for 5 months and never used my phone. In Dec. 2021 I got an add-on of 300 minutes thinking I could use the phone there. I was mist...

William14 by Great Neighbour / Super Voisin
  • 577 Views
  • 5 replies
  • 0 Bravos

Resolved! Calling Nigeria

Is there a way I can add on to my current plan so that I can call Nigeria from my phone? If there is, how much will it cost?

jelmusboy by Great Neighbour / Super Voisin
  • 335 Views
  • 5 replies
  • 0 Bravos

Resolved! Suspended Account

My phone was due today and I added my normal amount of funds(40$) using a payment voucher but now it says my account is suspend and I don’t know how to reactive it. I’m not very good at instructions so I would need a step by step of how I would fix t...

jocelyne123 by Great Neighbour / Super Voisin
  • 202 Views
  • 3 replies
  • 0 Bravos

internal network error

As of a few days ago, I'm no longer able to connect with the network. I had changed nothing, so not sure why it's all of a sudden. I've read the community posts and tried all the "work arounds" and "fixes". Every time my phone pops up with a "connect...

ebethboileau by Good Citizen / Bon Citoyen
  • 860 Views
  • 17 replies
  • 0 Bravos

Resolved! Suspended

I have autopay and my account says it’s suspended . Does it usually say this until the day after the payment comes out? 

Bonbon by Good Citizen / Bon Citoyen
  • 336 Views
  • 6 replies
  • 0 Bravos

Resolved! New 1 GB Data Promo

I recently received 1 GB data promo and am seeing data usage on my account. My plan (prepaid $13 talk and text) did not originally have data. I had turned mobile data off on my phone.1. Is the promo time-limited or permanent?2. If I use my wifi for d...

Guster by Great Neighbour / Super Voisin
  • 335 Views
  • 3 replies
  • 0 Bravos

The wifi did not work request totally refund

To whom it may concern, We try all to switch the sim card and another photo still no wifi and Previous could not sign in communities, keep on looping and looping to circle cannot sign in.  We prefer you refund the whole amount to us. The plan I purch...

Michelle777 by Good Citizen / Bon Citoyen
  • 737 Views
  • 15 replies
  • 1 Bravos

Resolved! No data

When it asks you to sign into network public mobile does that mean I used my data up?   edited by computergeek541:  miscategorized - changed from "community" to "service"

Dartmango by Great Neighbour / Super Voisin
  • 297 Views
  • 4 replies
  • 0 Bravos

Resolved! Lost phone forgotten account

Help. My son lost his phone. Can't remember the email he used to make his account. I have a new sim card and an old phone but don't have a clue how to transfer it all over to a new account/sim card.

Katyell by Great Neighbour / Super Voisin
  • 270 Views
  • 4 replies
  • 0 Bravos

Resolved! Getting mad

I bought 2, 40 and 2, 10 dollar cards today to top up my account and both times the pins won’t work no one will refund them and no one will give me a new card with a pin that works I’m beyond mad at this moment and I need my phone for work tomorrow 

dgrimm by Great Neighbour / Super Voisin
  • 415 Views
  • 7 replies
  • 1 Bravos

Resolved! Account number and pin problems

My mom was paying my account for a few years thru auto pay. I would like to pay my own services but she and i do not remember my account number nor my pin. If i provide you with my name phone number and whatever other details you need can i create my...

MichelaDi by Great Neighbour / Super Voisin
  • 333 Views
  • 5 replies
  • 0 Bravos

Resolved! Mobile data uses "Montreal" as location - in PEI

I'm in PEI but my mobile data connection keeps thinking I'm in Montreal, for example Walmart and Canadian Tire websites set my "local" store as Montreal, and Google results say "Montreal, QC - based on your I.P." I know Public uses the Telus network,...

pxa006622 by Great Neighbour / Super Voisin
  • 1428 Views
  • 6 replies
  • 0 Bravos

Resolved! Help!

I am trying to switch my service from Virgin Mobile Plus to Public Mobile, and I am also switching from an android phone to an iPhone.  I have transferred my service from Virgin to Public Mobile so that now my Virgin account is cut off.  My Public Mo...

aquinas by Great Neighbour / Super Voisin
  • 306 Views
  • 5 replies
  • 0 Bravos

Resolved! Account suspended

My account has been suspended,  but the auto pay credit card that is on the account is still valid.No service!

learnavecjoie by Great Neighbour / Super Voisin
  • 317 Views
  • 6 replies
  • 1 Bravos

Resolved! SIM swap

I'm trying to do a SIM swap but it requires me to log in to My Account which I haven't registered for. I tried registering but I can't receive a verification code because I don't have access to my number. How would I solve this?

BABY1301 by Great Neighbour / Super Voisin
  • 265 Views
  • 3 replies
  • 1 Bravos

Resolved! Phone compatibility on your network?

I would like to know if these frequencies are supported on your network. GSM: B2/3/5/8WCDMA: B1/2/4/5/8LTE-FDD: 1/2/3/4/5/7/8/12/17/19/20/28A/28B

matteo0878 by Great Neighbour / Super Voisin
  • 331 Views
  • 7 replies
  • 0 Bravos

Resolved! About cancelling ongoing plan and getting a better plan.

actually i was using the 25$ plan which ends on may 25. But now i need more data and cant wait till may 25. How can I change my plan to 50$ cuz when i try they say it will start on may 25. But i want it to start now

Gurjant0620 by Great Neighbour / Super Voisin
  • 337 Views
  • 7 replies
  • 0 Bravos

Resolved! Transferring from Koodo to Public Mobile

Hi, I would like to transfer from Koodo to Public Mobile- already contacted Koodo and they have noted the transfer request and guided me to this website for the next step. Please advise what the process is. Thanks, Naji.

NajiZaed by Great Neighbour / Super Voisin
  • 454 Views
  • 5 replies
  • 0 Bravos

No service

My son’s phone has had no service since last night & when I try calling his number, it says the call commit be completed as dialed instead of going to his voicemail.  Any suggestions on what could be the problem? I’ve checked my account and seems goo...

mdesi by Good Citizen / Bon Citoyen
  • 826 Views
  • 23 replies
  • 0 Bravos

Resolved! how to use texting

Hello, I don't know how to activate texting and how to enter international phone numbers. I have Android and had Signal messaging which I uninstalled to use Public. should I see a special icon? thank you for your help. Have a wonderful day!

NT3 by Good Citizen / Bon Citoyen
  • 433 Views
  • 8 replies
  • 0 Bravos

Resolved! It’s Urgent

Helloplease I need to speak to agent urgently!!!!!

Twenewaa by Great Neighbour / Super Voisin
  • 396 Views
  • 8 replies
  • 0 Bravos

Resolved! Daughter is locked out

Hello, my daughter is having trouble getting into her account.  We can't seem to reset password. Also would like to change her email address.  HELP!

marspice by Good Citizen / Bon Citoyen
  • 371 Views
  • 4 replies
  • 0 Bravos

Service issue

Some of my calls are not comming to me. My friends are saying they are trying to get me , but the phone doesn't ring on my end . Whats going on??

Resolved! Plan Upgrades

 I've always been on the $40 plan but I find I need more data now. I'd like to upgrade to the $50 plan. I purchased a $48 voucher at 7-11 and added l it to my account by phone.I cannot see where and how to upgrade my plan. Please help asap as my life...

messenabout by Model Citizen / Citoyen Modèle
  • 654 Views
  • 14 replies
  • 2 Bravos
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