Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I was signing up with service, i paid what was required (have proof it came from bank) and then i git an error and when able to log back in it is asking for payment again. I am not double paying to set up. How do we rectify this so I can complete the...
Hello,I would like to sign up for the current US Canada promo plan but I don't have a sim card yet (can't do an eSIM).I'm getting a SIM card delivered tomorrow. Can I sign up for it today and activate my sim tomorrow? Is that possible?Thank you,
My phone is connected to Public Mobile, but it says "no connection."I've tried restarting my phone, and resetting the network connections, but no luck.I can't text, make phone calls, or use data.
I have been unable to set up my account. I am stuck on step 6.I cannot log in properly.I cannot transfer my number.I have, of course, been charged.I cannot successfully send a message to indicate I need help via the chatbot. It just loops and provide...
Hi there.Just wondering if I want to transfer my esim to a physical sim, all I need to do is change the sim number on my profile right? And it transfers everything across like my number? Just unsure of the process of doing this. Thanks! edited by coi...
I noticed this morning that I had no connection with the mobile network. I have checked my APN settings, and they match the ones listed by Public Mobile. I have tried all the reset procedures outlined by the chatbot, but cannot file a ticket as the t...
I recently transferred from Rogers to Public Mobile. I can make calls, the phone I am calling see the correct number as the incoming call identification. However, I do not receive those calls or texts if someone calls or texts me.
I have tried the US 3gb unlimited talk, txt bundle $30. with no success. changed the settings in apn to what was recommended. and still no luck. Maybe public mobile could come up with a sim or esim that you could purchase to use when you travel so no...
Is there any way current users can change to this plan? This is a good plan and I hate to not be able to access it just because I am not “new” @CS_Agent
I am receiving a "Sign in to Network" message after I changed my plan to the $40 5G 60gb plan from an old $39/20gb 4g planI have a Galaxy S8+ that has been working perfect.Any help is appreciated.
I have a new activation via e-sim and my phone downloaded the e-sim and that all seemed to work fine (Google Pixel 7 Pro) but the I have no bars with Public mobile and when I turn off automatic network detection I get no networks found immediately wi...
Not getting Internet but calls and messages working fine, from today evening itself my mobile data is not working, every website I goes shows no connectivity
Stuck at step 6, seems like a lot of people have this issue. I won’t reload or let me go back to try again and re send sms to transfer number. I wasn’t able to receive the text. I just need it resent. Help please!
Activated with a new phone number and installed esim but errored out in step 6 of activation. Logged out and back in and it asked me to choose a new number which it then says there's an error during activation and asks me to retry.
Hello my wife lost her phone and she’s also with public we try to login her account but couldn’t because we cannot be able to receive the security code without her phone. How can I report it? Please help
”Something didn't go right while activating your subscription. Click below to contact a customer support agent.”going to the support leave a me on a blank white screen and I still got charged $38 so is this just blatant theft?
