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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Number transfer

My phone number did not transfer correctly from my old provider. what can i do

Resolved! Community problem again? clicked on post but didn't work

hi all,Community problem again? clicked on post but didn't work anyone has same experience?

Missing thread: Reactivate an account

Assuming the thread has been moved for privacy......? Here was my next response..... @hairbag1 I have had this issue. Where you can reactivate your account download the invoice and log out. I've logged back in to see the account still suspended and ...

Billing

Got double charged this month 11.30 on dec 14 2022 and Jan 12 2023

Resolved! Just submitted a support ticket, but nothing shows up in my "sent" messages

I just submitted a support ticket. The confirmation dialogue said I could view a copy in my sent messages area, but when I click the link, there's nothing there. Should I be worried that it didn't send? I do have a support ticket number, so in theory...

Resolved! Receiving abundant calls from a call center that is bouncing calls around the world.

Recently I've been getting numerous calls from a call center that is bouncing calls from all around the world. When the line picks up, it sounds like it's a call center from India, from the way the voices and music sounds in the background. After abo...

Resolved! cs_agent

I cannot access my account. I've reset password and I know my email is correct. I have to change details and now exceeding amount of login attempts, how do I get access?

Resolved! Voicemail

How do i deactivate voicemail?

Resolved! Unable to receive calls or texts

My phone was working fine until yesterday. I am able to send SMS, make phone calls, browse the Internet, but cannot receive SMS messages or phone calls - calls go directly to voice mail. Message app using data works fine. I have restarted phone, ...

Resolved! Incoming calls and self serve not working

I am unable to receive incoming calls since morning. Every time someone tries to call me it directly transfers to voicemail. Cannot access account (self serve) either.

Resolved! Refund

Hi. I switched my plan today because I used up my data. I topped up my account with 60.00. When I went to pay for new plan it showed my balance as 0.00 So I tried again wirh a 50.00 plan, and thst didn't go threw. I then got the 40.00 plan and it we...

Voucher top up doesn't work - website doesn't update my payment.

My account is suspended, but it says on the website I can top up and reactivate my account. I put a $10 voucher yesterday, which is registered on My Public mobile profile, but when I try to top up another $10 voucher to reach my plan, it tells me top...

Your system is down again

I received message that you didn't receive my payment. I have autopayment set up from visa card.Other thing, I can't even sign in on my account.what the hell is going on there???

Resolved! Move my public phone number to a new public account

My aunt has my public mobile number under her public account. I want to start my own account and move the number and plan to my account. Is that possible?

Credit Card denied

I have always paid by pre-authorized payment. There are sufficient funds and the Credit Card details are the same as those registered? Why are you suddenly this month having a problem with this? Please and thank you.

Resolved! Reactivated account - nothing works

Hi, I just reactivated my account and nothing works, can’t send receive texts or calls. It says out of minutes, account is active with proper plan, have done all the troubleshooting I found on this site, tried 2 phones. Nothing seems to work. It’s be...

Resolved! Hawaii - US Roaming

Hi,I will be travelling to Hawaii February 19-25, I was wondering if the US Roaming - 1 GB Data (15-day) included Hawaii I could not see anything in the fine print.Thank you,Chloe

Resolved! auto pay

why was my account suspended when i have auto pay set up since i started using public mobile please respond to me in a email and why did i have to make a payment with my credit card just to get my account un suspended this bis very confusing

Resolved! Can't make a call

Hello, I have unlimited Canada wide calls..For past two days I'm not able to make a call!Thanks

Resolved! can't log in to My Account

Hi I can't log in to My Account. I enter my user name and password and get to a page that appears to be loading but doesn't. Is this a website issue? when will it be resolved?

Resolved! Account Change and retention of credits

My new billing shows my plan has changed. I did not change it! I want to change back to 3G $25/month but want to retain the credits I have. How do I do this.

Activate

Activate my sim card

Resolved! Auto pay issue

I am supposed to be on auto pay but not only am I getting texts saying I don't have enough funds in my account, the buttons are not working to see if my auto pay is still active

Resolved! won't let me access my wife's account.

don't know why but wont let me sign into my wife's account so I can change credit card as ours was hacked, cant even get ticket for them to contact me, thanks bruce

Resolved! Access to SMS while outside of Canada

Is there a way I can access incoming text messages while I am outside of Canada? I am outside of Canada and trying to request a OTP so I can log into something but I can't receive the SMS because Public Mobile does not roam outside of Canada or the U...

Resolved! Page Expired error when trying to login

Trying to login to my account and after I enter my credentials I get a Page Expired error stating the page I want no longer exists. Have done the usual clearing of caches and history and still no success. Any ideas?

Resolved! Changing plans question

I was about to change my $25 3G plan to a $35 4G plan with 3G data, unlimited Canada talk and text but when I looked at the details...it talked about province wide instead (as in you'd be roaming outside your own province). Can anyone verify this? It...

Resolved! Port out and keep the account due to limited roaming options

Hello, I've been using Public mobile for several years and the service is very good.I'll be going on a vacation in Asia but Public mobile doesn't have roaming options in these countries.I'd like to port my number out but keep my account so I can use ...

Transferred a phone for my aunt last week - she still can't receive calls

I got my aunt's previous number transferred to a cell plan for her so her friends could call the number she's had for the past forty years. The only problem is that her phone can only call out. Calls to her are still going to her old phone that is no...

Resolved! Plan change

I made a plan change before the payment date and I was charged the new amount ($40 is the new plan) , but now my plan has reverted to the old plan ($25 plan). I was looking forward to the 15GB data.

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