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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

what is update (2/2)

Port Trouble Shooting

Hello, I bought SIM on Tuesday (2 days ago) but I still cannot receive any incoming phone call. Also no any text inbound outbound. Port from BELL to Public Mobile is not working. Could you kindly help?

"Plan expired" despite an autopayment yesterday

Payment went through, can see it on my CC statement. However, still got a text that my card was declined. Today my data and texting haven't been working *even though I've paid.* I haven't checked but I doubt calling is working either. My texts don't ...

help

Resolved! I cant get into my account to update my new credit card number

in order to update my cr

unable to make or receive phone calls

I am unable to make or receive phone calls. When people call me they either get "call failed" or it goes directly to my voicemail. My account is in good standing. I have tried rebooting my phone.

cancel add on

Today I purchased a US add-on thinking it would be triggered once I enter the US. Turns out that is not the case and it starts today but I leave on Monday. How can I cancel and refund this add-on?

Resolved! User name unknown

Bought a subscription yesterday. Unable to log in because user name is unknown. How can it be reset or found out?

Resolved! I had an epiphany... re: I am adding a 3rd issue - 2 major issues with service

Hello Friends, as I was thinking about the issues I am having I remembered I started having issues when I came back to Canada, and when I brought them to the attention to my provider in USA they mentioned my device does not work on their global netwo...

Internet service

I'm not getting any internet service. Don't know if because I have to keep adding internet last couple weeks

Service in the Sudbury, Ontario Area

Just wo wondering if anyone else in the Sudbury, Ontario area (particularly North of Sudbury on the highway 144 corridor) is having issues this morning? My phones show "not registered " this morning. Thanks.

Resolved! Keep number but de-activate account while abroad

Hi there, I'm now living in another country from June to October. I'd like to stop payments to my account as I cannot use this number abroad, plus it would be too costly for roaming. I understand if I stop payments, my account will be disabled and af...

Resolved! What is the most cost effective US roaming add-on?

I’ll be in the US for just under 2 weeks and am wondering how this works and what the best option is.

Resolved! calls

my phone isn’t receiving incoming calls and texts

Resolved! Phone

I transferred public mobile SIM cards over to phones before I got text messages from Bell. bell is saying I need public mobile to send two new notification text from public mobile becaus they expire in 90 mins. How do I do I get two new notification...

Resolved! Account suspended

Why has my account been suspended?

Someone call me and it went in Voicemail directly

Friend call me and it went in Voicemail directly without ring. how do i solve this problem ?

Recover account!!!

Forgot the e-mail associated with my public mobile account and I am looking to add data to my account. How do I proceed?

Resolved! US roaming package not working

i purchased the US talk/text/data package yesterday for my iPhone 6 OS 12.5.5. I turned the data roaming on and set it to AT and T, and turned on airplane mode then off to reset, no connection. I followed the suggestions posted by others on the PM co...

Resolved! Double payment

I just purchased a new plan, deposited the money and nothing happened. So I tried the payment again, this time it went through with a double payment !!! Any chance of getting the second payment refunded to my bank account ?

Resolved! logging in to self serve account

i cant log into my self serve account says my email or password is incorrect

Resolved! New phone old sim card

Hi there, My contacts are not showing up on my new phone. How do I fix this problem? Thank you!

Locked out cant sign in in my account

Cant sign in in my account to make changes

Can't use data or service at all

My account payment came out yesterday and all day i have not been able to access data to use the internet. I can also not send or receive texts or phone calls. My data cycle usually resets on the evening of the 22nd of the month. I have reset my pho...

New iPhone through Public Mobile - No service

I received my new (gently used) iPhone from Public Mobility. I put the sim card in. I got an email saying the card is now active. The phone shows No Service in the top left corner. When I set up the phone it takes me to the sign in for apple id a...

Activation Pin Issue

I purchased a card from my local gas station to top up my phone and when I enter in the card I am getting an error message about the card. I need assistance to get the funds loaded to my account, the store is refusing to refund me. I tried calling an...

Account closure

I recently switched to another service provider and switched my phone number over, it seems like my account was deleted (I created a new one under the same email after being indefinitely logged out) I think there may have been an outstanding balance,...

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