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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Activation

We signed up September 4 paid 3months then when I downloaded the app it said my phone could not do esim. So I ordered a sim card we received the card on the 12th put in the phone would not activate. Went back to the app and could not get past the mes...

Resolved! need new esim transfer

esim transfer did not go through with my previous carrier and will need to request another transfer.

Resolved! Missed payment help!!

Hello! I have been with Public mobile for years. I just got a new credit card as my previous one expired. I had not yet added the updated info to Public mobile. I got a text today saying my services have been suspended as my payment did not go throug...

Resolved! Access to my account

I lost my phone and eversafe cannot send a 6 digit code to me because I no longer have the phone. I want to register a new sim and a different phone to my account but cannot access my account to do it. Eversafe does not provide an opportunity to requ...

Resolved! Data add on

I just bought a data add on thinking it wouldn't expire since I remember using a data add on previously that I used for many months...But it looks like this one expires in 30days! I definitely won't use it all in 30 days. Is this a new thing that the...

Resolved! Need a refund

Hello, I just purchased a plan with e-sim ,but apparently my phone is not e-sim compatible .I need either a physical sim card, or a refund.thank you

Resolved! Please reset my voicemail password

I tied going via voicemail and via web interface. None worked.Thanks

Cant get sms texts or calls I have iphone

I cant contact support and I can't receive sms texts or calls from android users. And when I try and contact support says errors codes. Not sure what to do about this?

Resolved! How.to register my RV cell booster

How do I register my Surecall Fusion2go 3.0 RV booster with public mobile

U.S. add-on

So I bought phone service for the U.S. I’m in North Carolina and can’t seem to make a call…and when I do it disconnects me or directs me to another caller? Can I get some help thanks

Resolved! iMessage Not Working

I recently switched to Public Mobile. Even when myself and another person both have iPhones and are connected to wifi, I can not send or receive iMessages from certain people, but for others I can.

Resolved! Lost Phone Service!!!

Hi there, I received a notification this morning saying that my phone plan did not renew despite me having more than sufficient funds in my account. Every time I try to access my account, it keeps prompting me to select a subscription and add a SIM c...

Resolved! Transfer to eSIm

I was wondering, how do you no when the transfer from your old carrier to an eSIM is complete?

Resolved! Texts

I can’t receive some texts for example Service Canada to verify my account but I can receive family texts please help

How to change APN settings on iphone

I recently went to the states and was not able to use cellular data even though I purchased a us data plan. In my research, it was suggested by public mobile to change the cellular data APN. I followed the instructions but on my phone I am not able t...

I made with some strange things

Firstly, when I made a phone call, the call time in the call history is longer than the real time I phoned.secondly, the phone automatically call someone, but I didn’t know it. The call time is recorded.so I have run out of my call time very soon bec...

Transfering numebr issues

I have already responded to the previous provider to authorize the transfer request and have put in the new sim card into my iphone. I also got a message from Public Mobile saying there was trouble transferring my number because I enterend an incorre...

Ticket

I referred a friend and she transfered her phone number to Publik Mobile. We are two senior ladies. We didn't know how to include my referral during the sign up process so we tried everything to submit a ticket from her and from my account, and spe...

US Texting?

I think?? Public used to have a US texting plan? If you were visting the US, you could use this to text in the US and to Canada. I think the cost was something like $10 for a week or $15 for two weeks. Is this or something like this still available?

Promo $34.95 90 day plan/4G network/20gb data

I purchased what I thought was this plan, but instead the 30 day plan for $39.95 appeared and I paid for that. At the payment stage there is no option for the 90 day plan, even after I selected it from the plan options page. I chatted with 3 differe...

Deals

I have a question how many times does public mobile offer deals that can give your more data for the price you are paying ?

Resolved! How do you get a customer service response

I need help from customer service how do I contact them

Porting number from Bell to PM

Hello, I’m trying to get in contact with PM for almost two weeks. We followed the steps to port my sons number from Bell to PM. He responded yes. The network says PM but Bell is waiting to hear from you for the authorization. It’s very frustratin...

Text issues

just switched over to Public Mobile from Rogers and I’m not able to send or receive text messages from Android users. Anyone have any ideas on how to fix that ?

My E-sim is not working

Hello, My e-sim is not working. I want to add my e-sim to my Google Pixel 6a.

Resolved! Login again even though I'm already logged in

When I try and resume my activication I am forced back to the login in screen despite already being logged in. It literally says Hi .. My Name and then asks me to login and when I try and login again it says my password is incorrect despite being lo...

Resolved! Very annoying an irritating

I used my desktop PC to log into my PM account this morning. At that time, as I was logging in for the first time today, I was sent an OTP. Fair enough. But an hour later, when I tried logging in on the same PC (which was not shut down, in fact, I ha...

Replace esim card

How to I get a new esim card

Resolved! How do I activate SIM?

I have lost my SIM (when I was overseas I swapped with theirs and then lost my public later). I now purchased the new Public mobile SIM. How do I activate the SIM? I dont want to change my phone number.

Service issues

I don’t have any service on my phone

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