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AlbertaRae · 03-02-2024

This is weird. My wife and I are both switching to a different plan. I have successfully changed my subscription (with help from the community - thank you) but when my wife attempts to sign in, she gets a message "Unknown Request Failure" and the l...

AlbertaRae · 03-02-2024

I am attempting to change my subscription from 1GB/3G to 50GB/5G. When the site asks for payment, it asks for $34 but I have rewards, $3 for loyalty and $2 for autopay. Also, it tells me it can't process my payment right now and to try again later. ...

AlbertaRae · 02-27-2024

I am currently on the 1GB at 3G plus voice and text for $25 less $5 rewards ($2 for auto pay, $3 for loyalty.) So I am paying $20/month plus GST. I also have about 600 unused international minutes from previous bonuses.Can I switch to 4GB at 4G for $...

AlbertaRae · 03-02-2024

In the absence of a reply from the community, I tried saying (it was a lie.....) that we had forgotten our password. We were taken to the screen to register a new password, which worked and we were in. However we never did get an "email address and...

AlbertaRae · 03-02-2024

Same with Bing

AlbertaRae · 03-02-2024

And was using Brave but attempted using Chrome. Still no solution.

AlbertaRae · 03-02-2024

Tried the app - same problem.Cleared cache and cookies and used an incognito tab - still the same problem.

AlbertaRae · 03-02-2024

Thanks for the info. I knew about the advantage of changing at renewal, but the offer on this plan expires before then. If I say to do it at renewal, will I still benefit from the offer?I understand the rewards situation now. Thanks.But no, I have...

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Changing plans from 1GB at 3g

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