lost phone

[Call]

My son lost his phone and some found it and activated his plan by charging my account. I want to speak with an agent to block the number or I tried to cancel  his plan but I do not know the pin number complete the process, I really need help. what do I do? I will have to leave this phone company because to speak with someone its too much difficult

[BKNS27]

@Call 

Sound like your son’s account was SIM swapped so I would suggest you change the password on your banking accounts encase they can get into your bank account.

I would also called the CC company to cancel the old CC and get a new CC.

[hairbag1]

@Call 

son's account is likely set to Autopay at renewal time...it'll just keep renewing every 30 days.  You can message Customer Support using the link already provided and request that the payment card be deleted asap from that account. Son can get a new cellphone, download the Public Mobile app to sign in to his account to get a new esim and replace payment card info.

[slusagm]

@Call 

PM probably won't help if you cannot provide much when they ask you for account verification.  But you can try message them  using this link:
    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

PM will reply to your community inbox,  between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage 

But you can also work with your credit card. Since the credit card was used without your authorization, you can try to ask the bank to reverse the charge