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I can't activate my account

gine9292
Great Neighbour / Super Voisin

Hello,

after creating a new account, I signed in. Then a tried to activate the account, but it asked me to log in again and every time it says my email and password don't match. 

3 REPLIES 3

JRod
Deputy Mayor / Adjoint au Maire

@gine9292 

As others have said you will need to finish the activation using the PM app. The desktop site can only allow you to get so far in the activation process. 

If you encounter any issues there is specific support for new users trying to sign up:

https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en

hTideGnow
Mayor / Maire

HI @gine9292 

are you using the app? or browser? if you are using the browser, do you get the payment step yet?

Try using app and activate from there, maybe try a new login email 

Handy1
Mayor / Maire

@gine9292  Have you downloaded the new PM app to finish the activation yet ? If stil no luck use this direct link to support to help 

send a  private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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