09-18-2023 12:14 PM
Hello,
after creating a new account, I signed in. Then a tried to activate the account, but it asked me to log in again and every time it says my email and password don't match.
Solved! Go to Solution.
09-18-2023 12:18 PM
As others have said you will need to finish the activation using the PM app. The desktop site can only allow you to get so far in the activation process.
If you encounter any issues there is specific support for new users trying to sign up:
https://services.telus.com/chat/publicmobile/chat-pm.html?portal=publicmobile&language=en
09-18-2023 12:16 PM
HI @gine9292
are you using the app? or browser? if you are using the browser, do you get the payment step yet?
Try using app and activate from there, maybe try a new login email
09-18-2023 12:14 PM - edited 09-18-2023 12:15 PM
@gine9292 Have you downloaded the new PM app to finish the activation yet ? If stil no luck use this direct link to support to help
send a private message To CS_Agents click
VVVVV Link below VVVVV
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437