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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Credit card issue

I try to register my credit for pre authorization payment but I get error message

Missing Old Public Rewards on new Portal

Hi,I missed all of my monthly Rewards based on AutoPay & Loyalty Rewards on new Portal.Also I missed my 2G Gift Data without using.How can I solve them?Thanks

Texts not working

Your website is down and for the last 3 days I haven't been able to send or receive texts. Calls and wifi and data appear to be working fine but when I send a text it says failed. I have restarted cell, done airplane mode, cleared message cache. Tryi...

Resolved! Loyalty/Pre-Authorized Rewards Missing

My profile is showing $0 for loyalty and pre-authorized rewards. I had $3 per month loyalty and $2 per month pre-authorized. I did not sign up for the new Rewards program offered earlier this year so I could maintain my existing deductions. Were t...

4G speed not showing after switch

How long does it take after switching to the 4G plan to get 4G speeds? I switched my plan a short while ago, restarted my phone several times but still getting throttled speeds.

4G Unlimited Talk to US Dropped?

I am currently on a 3G plan with Unlimited Talk to Canada and the US. I am interested in upgrading to the 4G plan but it only says Unlimited Canada-wide minutes. Do the new 4G plans drop Unlimited Talk to the US?

Resolved! Issue adding credit card

Got error message when I added credit card

4g plans

Is there a 12 month 2g promo plus 500 mb for 4g plans for existing public mobile Clients. Thank you.

Resolved! Having trouble signing into my account.

When I go into my account and enter my password it sends me a 6 digit number to verify that it is me, which I enter, and then get nothing? It doesn't take me to my account? Am I missing something...thanks for your help!

Billing / submitting ticket issues

Logged in to the new public mobile interface, and see that my upcoming bill payment is more than double what I usually pay ($210 vs $95 for 3 months) I changed nothing on my account, requested services, etc. so, I went to submit a ticket, signed in ...

4G Switch - free data addons

Will the free data addons from previous promos also run at 4g?

Resolved! Why did my plan price change, I made zero changes to my account - $120 to $246

I didn't touch anything on my account and it has been $120 for many years now it shows $246 what is going on?

Resolved! Switch to 4G

If I switch plans from 3G to 4G, do I get to keep my referral discounts of $1 per customer?

Transfer SIM Card

I lost my cell phone, trying to transfer my phone number to new SIM Card however I don't know the email address it's linked to

Trying to transfer SIM Cards

Hi there, lost cell phone and trying to tra

$15 Plan what happened to top-up bonus and unlimited minutes?

I signed up for the $15 plan a year ago.At that time, the web page said things like:1. unlimited incoming minutes2. extra data if you automatically top-up3. $2 loyalty discount for every year If I look at the web page now, it does not say any of thos...

Lost sim card

I want to create an account but I lost my sim card. How could I create an account without receiving text msg, or how could I replace my sim card?

Resolved! Log in issue

I can’t log in. I keep getting Unauthorized message.

Welcome Self-Serve My NEW Account site

Similar design to My Rewards, likely it is hosted on Telus server just as My Rewards

why can I not login now ?

why can I not login now ?what is going on?

Welcome Back LTE Plans!

Nothing earth shattering price-wise, but an improvemnt over the "3g" speeds: https://www.publicmobile.ca/en/on/plans#plans-start I think that the $41.25 plan will be very popular. It includes 4GB. Those on the Fall Promo plan might consdier switchi...

I am being charged 16.80 insted of 13.44 for my mobile plan

hello, I have two public mobile accounts for two different phones, both of which have the same plans, same rewards and ... the only difference between the two is that I made one of them around a year after the made the first account(I'm being charged...

Resolved! talk (voice) in the USA as of this date

Can anyone confirm that one can make/receive a call to/from a USA number or Canadian number with the USA PM add on plan as of this date July 12, 2022? If talk is not guaranteed, I want nothing to do with PM's $20-10day add on. Further, does anyone ha...

Resolved! Adding 1 GB of data to my plan

So far I have 7.5 points so far. When I add 1 GB of data to my plan using 10 pts, will it become 1.25 GB of data per month since I currently have 250 MB? Also, is the addon permanent?

US data roaming add on not wokong

Hello. I purchased a US talk/text add on (two actually-one by accident) and followed the top up procedure. All looks good. But it is not working. I have trouble shot all the things mentioned in help articles and set to APN:SP.MB.COM. Roaming is on, d...

Resolved! in Community all member is not support Agent

Resolved! Wrong Count for Promotion Data Usage

@Public I became a new customer in Feb this year for the LNY promotion which promoted extra data for 8 data cycle. So, doing the calculation the data promotion cycle should end in October. However, when I manage my account and notice that my promoti...

Resolved! Port out my Phone Number to New Provider

Hi - I am looking to change providers from Public Mobile to PhoneBox. Could I please have my phone number authorized to do this? I am starting the new service on July 15th, could I also close my account and be refunded for half of the month? Thanks

Resolved! Money Rewards System or go with Points

which system is better to keep,

Resolved! How To Earned Community Rewards

where and how.

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