Community

Resolved! International texting

My plan says International texting, but I can’t send or receive any texts/SMS from Switzerland. 

Resolved! Port number to other provider

I have been waiting since yesterday to port out my tele#have not received message from public mobile yet to transfer

Resolved! I would like to cancel my auto pay for 2 new numbers I activated in May.

I was using new SIMs to give my family some temporary phone numbers while they were staying in Canada. I would like to now cancel these numbers before it gets auto-renewed next week. I can provide SIM and Payment information along with the activated ...

Resolved! Why was I suddenly charged $55.20 the next day after paying my monthly bill?

Resolved! Re: Your login has been disabled. Please visit the online Community at publicmobile.

Online payment 

Resolved! USA data

I’m currently I. The USA and my current plan has 2 gigs data but I need more can someone explain. The add on? And which one to pick please 

Resolved! payment date

I received a message saying my payment was due tomorrow - June 3rd. I hadn't set up the self serve account (didn't know I needed to). I set up the self serve with the payment option to autopay by credit card just now (June 2). Will my service be susp...

Resolved! Travelling within canada

Hello,  I just received notification welcoming me to the USA and telling me I can do an add on for $10.  I am in Montreal from June 2-6th and want to ensure I am not billed incorrectly.  I have unlimited texting and calling within Canada (and I thoug...

Resolved! Locked Account

Hello Public Mobile I am an old public Mobil customer. I was doing all the stuff through My Account but one day suddenly I noticed my account is blocked then I came to know someone is trying to login to my account by using my email or username. He di...

Resolved! Puk code needed

236*******    im in need of my PUK code I've been locked out of my Sim.  *Edited by Moderator* 

Resolved! Changed my number, now I have no service

Change my number yesterday and now I have no service at all it shows that I have a signal and then connected to Pubg mobile net work but I can’t make receive phone calls I can’t connect to the Internet

Resolved! port number from rogers

2 days ago request to port from rogers i replied yes the number has not been ported how do i get public mobile to resend port request

Resolved! Having trouble with receiving incoming calls

I've just ported over my phone from a different provider to Public Mobile.  I'm not receiving any incoming calls.  How can I get support to get this fixe

Resolved! Change Email Address

Resolved! Strangers Keep Calling Me

I keep receiving phone calls from strangers telling me I called them, when I never did. I'm not sure if someone else is using my number somehow, and am not sure how to resolve this

Resolved! can't use data

Hi,I have bought a new phone. can't access the Public Mobile data when I don't have access to WIFI. tried all the steps explained in another post regarding APN. have also tried to remove my SIM card from the new phone and try it on the old, nothing w...

Resolved! Cancel service

How do I cancel my phone 

Resolved! Service suspended but payment was made

My account is set up with autopay. My payment automatically came out this morning, I can see it on my banking information. But my service has been suspended and I cannot make or receive any calls. I've already submitted a ticket but I need this fixed...

Resolved! Locked out of Self-Serve Account

How do I reset my password when I receive a message stating "sorry you've been locked out of your account. Please contact Public Mobile for help" ? My account has been paid up until July 9th 2022. Thanks in advance.

Resolved! Payment

I need to give you my new credit card number 

Resolved! Internet not working

I have a public mobile account no on a Samsung s7+ and I dropped  it doing 60Km per hour. Had a old LG  which was locked to another provider. Had it unocked. The talk and text works but no internetHelp Please.