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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! I forget password and the answer to security question

Hi,I forget the password and the answer to security question. I cannot login in my account to arrange or update monthly payment. Help me, how to find the password back so that I may login in my account

Resolved! Activated a SIM card with public mobile canceled koodo public mobile still not working what's wrong

Activated SIM card and it's still not working

Purchasing Minutes

Hey, I was wondering, how do we we purchase minutes just for one time and not monthly, is it by purchasing add-ons?

Resolved! over payment

My March 8 payment was marked Koodo and was for $28.00 and I have signed up for Autopay so should have $2.00 Autopay discount applied. Also April 7 pending transaction is also for $28.00 and should have Autopay discount of $2.00 applied.

Autopay not working/ won’t accept new credit card

I have autopay on, and have never had an issue until today when my payment was not received and my service was suspended. I logged in to make a payment, and it would not accept either of my cards, both registered to the same address. The notification...

Buying SIM card online.

I’ve tried buying a SIM card online for my family members, but for some reason the button is not working. I tried on multiple networks and devices. Thanks for your attention

Resolved! My credit card expired

My credit card expired and I added a new one. How long till my phone works again

Data

I am asking for my father who just joined public mobile last month, and he told me the yesterday that his data does not work. He did shut the phone off and took the SIM card out and put it back in and restarted but jt didn’t work either. Can someone ...

Cannot Receive Incoming Calls

I am no longer able to receive incoming calls. Outgoing calls, text and data are all working. When someone dials my number, the message is “5H1 (5B1 sometimes). This number is not equipped to receive incoming service.” I have been an active client ...

No service

hi,my account is active but no service so I cannot make call or take call, can someone help with this ? Thanks

my account locked again

please help

Resolved! lost my phone

how can I start using another SIM if I cannot access the old phone (its gone) no other access to account other than this laptop which doesnt have that email logged in .....2 step verification is a nightmare thx PS I already suspended my service on h...

Resolved! Overcharged

Hi there, I’ve been doing my taxes for the 2021 year and it seems I’ve been overcharged with 13 payments instead of 12 over the year, with twice being in October. -Erin

Dropped calls in the USA

Just completed a 20 minute conversation with CAA Niagara about an important insurance issue. The call was dropped 6 times over 20 minutes. Fortunately the CAA rep was very patient, kept calling me over and over and we finally concluded the issue. Now...

Resolved! Switching from old size SIM to a multi size SIM card for a new phone

Hi,I bought a new phone that isn't compatible wth my current 1 size (larger) sim card.Can I switch my account to a new sim that is compatible with my new phone? If yes please provide the details of the switch.Thank you,Tzvi

Resolved! How to contact by phone a customer service representative

How do you get a customer service representative on the phone

Resolved! Receipt

I need a bill

Resolved! Can I have a physical sim as well as a virtual or Esim card for my Iphone 13pro?

I currently have been using PM for years with no complaints, however, the need to carry my personal and work phone is a real pain. The account in question is with another carrier, though I am able to change it to PM. It is my understanding they will...

Resolved! How to cancel plan but be refunded for the plan I was charged for yet have no service?

I've been with Public Mobile for years, but their lack of customer service is ridiculous so I will be switching carriers. Before I can proceed, I need to deal with a couple things: 1. I put money on my account ($45) to be charged for my next bill. Bu...

MMS and Data Usage

I just setup a Public Mobile (PM) account. The phone has been on WIFI since the PM account was activated. I sent a few text messages to notify close contacts of my new mobile number. When I later logged into the Public Mobile account I notices that t...

One service in all countries?

Resolved! A month in.....

Bought a phone here over a month ago. It's faulty, no one can hear me. I've spoken with three different CS people and they all say the return package is coming. It doesn't come. Even if it came from the maritimes it would be here by now. Is there any...

Resolved! Avatar

How can I see my Avatar. I'm not a techy at all and I need to click on it to get to my profile.

Service

My service has been suspended when I try and update my payment option it asks me for a code that I cannot find.

Resolved! How renewal works?

How actually renewal work moneywise? Reward money deducted first from plan cost?Then money taken from account if some money is there?And if not enough then credit card charged if auto pay set up?

Re: ZTE phone - model Z850

Reset password

hi, i have a problem with my account when i click on password, it tells me to put my emzil with which i created my account, i put it after i click on continue. after clicking on continue there is a small red message at the top that appears telling me...

Resolved! MMS

Hi, the mms does not load in my number. How can I fix this?

Need more US data - URGENT

I have already purchased the 1GB data add on, but need more as I'll be at an event this afternoon that will require a lot of data. Can an employee help set me up with more data as from what I'm reading I won't be able to buy another package for 24hrs...

Resolved! Roaming

HiI have the 25 dollars planI'm 6 month ln Canada and 6 in the US if I add roaming in the winter time will I be able to call US to Canada and Canada to US Thanks

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