Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I changed plans on December, but my previous plan is still being charged to me for the the past 3months. How do I cancel the previous plan and get a refund, as when I switched to the new plan in december I clicked the option to switch the change to i...
Today, February 12, 2023, I unintentionally and accidentally changed my cell phone number on My Account and cannot change the cell phone number back. I receive text messages on the old cell phone number, but cannot receive phone calls on the old cel...
Are there reward points for purchasing a phone from the Public Mobile shop?
I joined Public Mobile on Feb 7 and today is Feb 12. I still haven’t received my referral credit of $10. I used my friend’s code when activating.
It wants me to verify my email but my old yahoo email got hacked and now I can’t get into my account to update my credit card to get my services back on! Help! I tried from the *611 but- I don’t know my 4 digit pin. Help!
Hi there,I have got a new phone and I put my sim card in the new phone. I notice I can call out and in, but have problem connecting with network.I have tried to login in my account and my account is active and gets enough data. So, Why can't I use my...
Hello, how do I go about adding more domestic minutes to my plan.
I have put a new SIM card in my sons phone and we have entered the new number in the profile but it won’t save changesHis phone has no service yet
Just checking out Public Mobile rewards, and I found that engaging in the community can result in up-to $20/month discounts. How is this calculated? Is it a 5c/comment sort of arrangement?
Hello I am out of the country and forgot my voicemail password. I can't reset it as there is no way to receive a temporary one via text as it is not working internationally
How do I make a payment by credit card
Hi there, I am on the $15 plan and it includes unlimited International texting. So, if I text from any other country to Canada is there a certain code or number that I have to use when I’m texting? Thanks.
PM took payment from my card twice on same day. I would like a refund please.
I recently switched over to Public Mobile. My phone is a Samsung Galaxy A12 Nacho, and I'm on the $15/month 3G plan. Both my data and my texts (sending and receiving) work fine, but I cannot send calls, receive calls, or access my voicemail. I did so...
Does not work
My phone is broken. Is there a way to retrieve messages from my phone
Good Morning,Apparently my phone number is use for scam. Is there a way that I can verifiy if it ? Thanks
I'm confused about the new points system - it doesn't seem worth it to swap onto it? I get a better deal on the old rewards system, unless I'm missing something?I pay $40/month - which is 2 points a month? So (2*12)+10 = $34/year?
Hi is samsung S21 FE 5G will work with public mobile network ?
I lost data on my phone for 3 days , It couse me a lot of troubles. Can I get these 3 days money back?
Hi,my cell says “ sos only” or no service… how can I fix that?
Hi Moderator,I has joined Public Mobile for a month. There is no voice message indicator (either text message or phone) when someone leaves a telephone message to me. It is annoying as I have to check everyday to make sure I do not miss messages. P...
Hello Moderator,I have 2 Public mobile accounts and I can get into one of them, but not the other one. I know the account number, and I have to change the payment information. But I cannot log into my account because I don't know which email I used, ...
Received a text saying I entered an incorrect ESN/MEID. Please help.
About three weeks ago phone service from house in Odessa totally shut down. Used to be able to make and receive phone calls, now we cannot do either. Is something interfering with the signal? We tried changing to 3g but it did not help.
Existing Public Mobile customer. I had a problem with my previous sim card and bought and installed new one. Went to the site and changed sim card on my account. Now I cannot receive/send calls or texts. When I put my wife's public mobile sim into...
I recently returned from Los Vegas where I had previously purchased a US Roaming Package. I wanted to be able to use Data at times when I didn’t have WiFi so I could navigate my way around. Data was extremely hit n miss and this isn’t the first time....
Hi Please I need help, my mobile date is not working, it turns on but does not show any active mobile data
I am a referred customer and I am yet to receive the referreal rewards neither has the person who referred me. It's been 5days since both lines became active. I have been trying to open a ticket since last night but I keep getting an error message. I...
