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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

credit card charge

My credit card was charged for an amount that is not my plan.how do I find out what the charge was for ?already checked my payment history

Resolved! What is the difference between Canada wide talk versus province wide talk.

If I'm in Alberta and I phone BC or Ontario, does it go against my province wide limit or Canada wide limit? It all seems to be assigned to Alberta.

Resolved! Data limit reached but have not used them all

Hi, I noticed that my data is not working and upon checking my account, it says that I have used all my data on my plan. But I have checked the history and I have not used all of it yet. Is there a chance to get my unused data back? Thanks!

Data not available on phone

I bought extra data as an addon a long time ago and it used to work. Now, it doesn't. It says under usage that I have quite a bit left, but I can't get it on my phone even though I have the data icon activated. What to do?

New number today but appears to have already been assigned

Resolved! New number today but appears to have already been assigned

Just registered, activated and paid for 2 new accounts today. One works just fine, the second xxxxxxxxxx does not. Someoneelse answers the number so it appears that I have been assigned a numberalready in service with someone else?? Have tried it se...

Resolved! Moving within BC

My wife and I both have Public Mobile plans. We currently live in Abbotsford, BC with lower mainland area codes. We will be moving to Vancouver Island next month.1. Will we be able to keep our numbers the same?2. Will we need to shift our service are...

Private phone number

Resolved! Private phone number

How do I make my number private

new questions in community

Resolved! new questions in community

Is there a specific tab on community platform under which the new questions in community are posted?Thanks

Resolved! holiday promotion

was the holiday promotion for extra data and international minutes only for a limited time(1 month) or us it still continuing?Thanks

data overage

Resolved! data overage

HiAre there any data overage charges in case we slightly exceed the limit?Thanks

calls going to voice mail

past 2 days my calls have been going straight to voicemail. i have to shut my phone off wait a minute or 2 and restart my phone, then it seems to work fine. i have just missed a very important phone call from my dr this morning that i have been wait...

Resolved! Unregistered Sim all of a sudden

Hey all, So I have a $50 plan that went inactive on the 17th because lack of funds, I went in today and got a $40 and a $10 vouche( I guess no such thing as 50 dollar vouchers at London drugs wierd) to add to my account, did that but phone did not r...

Changed my number by accident

Resolved! Changed my number by accident

Hello so I was checking out the option to change my number and I thought there was going to be a confirmation window and it just changed my 416 number I just wanted to see how the app works but I would like my number back if it's possible please and ...

Resolved! Can I use my 2GB holiday giveaway add-on after I used up my data during a month?

Hi there, I have fully consumed my 1GB monthly data before a month is to the end, is my 2GB holiday giveaway add-on applied right away automatically, which means there is no any additional charge?

Resolved! how to check my ticket's status?

Just going by: https://productioncommunity.publicmobile.ca/t5/Getting-Started/how-to-check-my-ticket-s-status-It-s-has-been-2-weeks/td-p/110196 I created a ticket, but didn't print the details. I don't see an e-mail regarding the ticket. Surely th...

Resolved! SIM card change

Hello I can’t self serve , I wanted to change my SIM card

Resolved! Error 802?

Hi, I'm trying to set up a new account. I've purchased my SIM, however my previous phone was lost, so I don't have that old device to verify my number. I contacted my old service provider and they released my number for Public Mobile to access. Thus,...

Resolved! new $50 plan

Hey I have a question about the $50 10 gig plan is it virtually the same as the $50 8 gig plan?This is what I have now plus 1 extra gig from when a Christmas promotionMy PlanThis plan includes: -- 8.5GB at 3G Speed- Unlimited International Text- Unli...

Resolved! Help me activate

I have tried activating my Sim card at least 20 times. It fails over and over at various points in the process. Tried submitting a ticket and it won't let me because I do not have an account.

Problème d'activation

Resolved! SIM code

Currently, not able to add a payment option and so wasn't able to port a Fido number. In the interum, switched to the Public Mobile SIM, but it's prompting for a PIN code. Where is this PIN?

Resolved! Data add-on just bought, just disappeared?!

I ran out of data today, two days before my plan renews in the 21st. I topped up my balance by $15 and bought a 1 GB data add-on for $15 (highway robbery). Data access returned, all works fine, phone works fine as a hotspot again. On the advice of my...