The Refer-A-Friend credit was not applied

[nat100]

I opened a second PublicMobile account, and I did so by using the 'refer-a-friend' option.

Unfortunately, it's been over 2 months, and I see no 'refer' credit applied on any of the accounts. 

Thank You.

[nat100]

Hello, 

I had a third account which was receiving the credit. This was confirmed after contacting Gaby, the support agent. 

Thank you all for the replies, this issue has been resolved. 

[Meow]

Do you see last 4 digits of 'referred friend' on your account? That would mean you applied referral code correctly and it is a case to contact agent for explanation.

[Outdoorsman · Accepted solution]

@nat100 

hi if you do not see the 10 dollar credit or the 1 dollar credit  per cycle in either account then the person who was supposed to  receive the 10 dollar referral must contact a cs agent 

There are two ways to contact a customer service agent , open a ticket through Simon here https://publicmobile.ca

Or  private message them here

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user