Community

Resolved! Recover my phone number

I stopped paying the data for my phone for 4 months approximately and now that I’m trying to pay it, it says “no service” and the phone number seems to be blocked

Resolved! Error trying to access my account

{ "message":"Request header or cookie too large" }This is all I get after logging into account successfully once and checking rewards, then I could no longer get to my account. 

Resolved! Topping up pre authorized funds

Previously, I'd been able to top up the funds, connected to my credit card, for my pre authorized payment system.Now, I can't find a way, online, to add to my pre authorized funds.What to do?

Resolved! Lost phone and access to recovery email, need to keep my number, please help

I lost my phone, and cannot reset the access to my public mobile, because dont have access to my gmail, which is asking to verify my identity by sending security to my phone, or sending the code to the same email address, which access it is trying to...

Resolved! 4G data not added to my account

Hi, I just switched to a 4G plan for 4GB date and although my money was deducted but data is not added to my account. Should should I do?Thank You. 

Resolved! Travel to US but no incoming txt messages?

I recently went to the US without a roaming package.  I noticed that I wasn’t receiving any txt messages.  I received all of my txt when I returned home.  Does PM block incoming txt while roaming or was it due to the US sunsetting 3G that caused the ...

Resolved! Lost access to account

Hey community, I lost access to my public mobile account and forgot the e-Mail that was associated with it. How can I go about recovering it? Thanks,Chris

Resolved! Travelling to Europe?

Hi, is there a way to keep the PM phone DATA working while visiting France and Italy? I'm not so much interested in calls or texts, although it would be good to know.

Resolved! Referred Points

I just joined Public and used a referral code from my friend ...I still do not see the Rewards added to my account yet ?How long does it take for public to credit my $10 referral credit ?

Resolved! Porting from Rogers to Public

What is the process to port my number from Rogers to Public. I already have a Public number ?

Resolved! Earning Reward Points

I am a new Public client.What I the different ways to earn points beside buying more add ons

Resolved! Preauthorized Credit Card Payment

Does Public offer reward points for pre authorized payment on my Credit Card

Resolved! Reactivated Account - Network Issue

Hi,I lost my iPhone SE and had to immediately freeze my account. After few days, I then purchased the sim online and inserted it on a Samsung Galaxy A03 phone and since then I can't receive calls nor texts. Please assist. 

Resolved! No old public rewards in August

Hi, i do not receive my old rewards autopay and loyalty in last month August. How can i check my old rewards activity or status? I do not want to move to new rewards program

Resolved! Mobile network not connected

I upgraded to the 4g network a couple days ago and now my phone is having problems connecting to the mobile network. I don't have access to text, calling, or data and my account states everything is active. I have reset my mobile network settings and...

Resolved! $10 friend referral discount

I activated my Public Mobile sim card on Aug 12, 2022 and using my Friend Referral Code.  However I still don't see the $10 friend referral discount in my account.  Will it be directly deducted from my next payment on Sep 11?

Resolved! I dont know what email I signed up with

Resolved! PUK

My phone is locked and it is asking for a PUK code for the SIM. I am not sure what this is it where to find it. Where do I find this as I am unable to use my phone.

Resolved! Cant log in to my account

Well here I go. This is a new registration since i cannot log into my old account I forgot my username and password to my old account so i was forced to make a new one .As it stands I no longer need the service from Public mobile but unfortunately I ...

Resolved! Autopay Renewal Problem, cannot login into my Account

Hi, I have having problem with the services, & the while login into my account, it informs me, verification email is sent But I never get it. Even after refreshing my Gmail acc. & looking into spams, no emails. I just want to know why is my service i...

Resolved! US Roaming data, talk and text

Hi there, I’ve heard that the 3G technology is phasing out in the USA market therefore making 3G services unavailable for some providers when roaming south of the border. Promis enrolled from Costco is a good example. This said, is this the case for ...

Resolved! Used old email address, cant get into it. Changed cc and now phone is off

ok, so I needed to change the cc on my account, however the email address I can no longer access and cannot remember the password.  Phone is now off and I need to update all the info on my account.  It was on auto pay!.. how can I update and pay  and...

Resolved! SIM Card not arrived issue

I ordered a SIM Card online 20 business days ago, but it didn't arrive yet. And I have no way to submit the ticket because I am not the customer yet. Yesterday, I had to go to the Telus store to ask for a solution. The store staff told me to buy anot...

Resolved! 4g service

Hi is this 4g for talk and data im in the usa and purchased an add on but found out there is no 3g in the usa

Resolved! verification codes

I am unable to receive short-code texts for verification purposes. both SMS or call option doesnt work.

Resolved! US Roaming stopped working

Hi, I was using a US Roaming add-on (bundle) just fine until (I think) I used up the data. Then I purchased another US Roaming add-on (data only) but now it wouldn't work. My bars show the R sign and it says LTE but it has an exclamation mark on it. ...