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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by • Public Mobile
  • 3056 Views
  • 31 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 31239 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 43138 Views
  • 182 replies
  • 30 Bravos

Resolved! Texting &/or SMS

Are SMS &/or texting one in the same, what's the difference?

jojo9 by • Great Citizen / Super Citoyen
  • 677 Views
  • 3 replies
  • 0 Bravos

Resolved! Porting & billing

Newbie here! Once I have ported my number to public mobile, does billing stop with my previous carrier?

jojo9 by • Great Citizen / Super Citoyen
  • 1214 Views
  • 7 replies
  • 0 Bravos

Resolved! Number Transfer

How long does it take for a tarnsfer to complete? Not Koodo or Telus

DianeMallette by • Great Neighbour / Super Voisin
  • 769 Views
  • 3 replies
  • 0 Bravos

Resolved! Unanswered calls do not go to voicemail

Fixed the phone to ring up to 6 times to allow more time to answer.  However any unanswered calls do not go to voicemail.  How to fix?

medoehler by • Great Neighbour / Super Voisin
  • 1482 Views
  • 5 replies
  • 0 Bravos

Activation

I keep trying to activate a new account but it keeps telling me invalid sim.  I tried using incognito mode and different browser but that didn't help.  What's my next move?

Resolved! lunar new year plans

Hi I just wanted to ask if you switch a $15 plan to a $25 or higher plan can you get the "Lunar New Year" promotion still? Is it just for new activations only? 

Tammy_L by • Good Citizen / Bon Citoyen
  • 710 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't Dial Out

All of a sudden today I can't Dial out. I keep getting the response that they're unable to complete the call and I need to add it onto the plan as it's a long distance call. However, it's to my voicemail and it won't let me dial into that. Thoughts?

Stephhhle by • Great Neighbour / Super Voisin
  • 1296 Views
  • 7 replies
  • 0 Bravos

Resolved! Can send texts and phone calls but can't receive them

Hi there,I just switched to Public Mobile from Rogers about 2 weeks ago. I just found out that I am not receiving text messages or phone calls since. I can make phone calls and my texts go through, I just can't receive anything How can I fix this? Is...

jessgies by • Great Neighbour / Super Voisin
  • 819 Views
  • 2 replies
  • 1 Bravos

SIM Card is Updating .... ???

So this is the newest problem.Phone locked up with this screen message.You have to power off and on for it to leave.  But it comes back after a bit. I've been having problems calling out. I would get the message, "You do not have Talk on this plan" b...

Resolved! New Add on for long distance calls 15 dlr plan vs talk time add-on

I am on the 15 dlr plan and previously purchased 500 minutes talk time  as an add-on should I exceed the 100 minute limit in any given month.  When I saw the change in the long distance costs I purchased another add-on for 500 long distance minutes. ...

Zarken by • Great Neighbour / Super Voisin
  • 975 Views
  • 4 replies
  • 0 Bravos

Not getting all texts to my number

Having problems with receiving text messages from all my iPhone friends. The messages are going to someone else. Do I need to change my #?

Janet5 by • Great Neighbour / Super Voisin
  • 1016 Views
  • 7 replies
  • 1 Bravos

No Service

I just signed up for Public Mobile. Activated my SIM card and paid for the plan. My phone is still showing no service but has the proper data ibm

weswilliams by • Great Neighbour / Super Voisin
  • 813 Views
  • 4 replies
  • 0 Bravos

Resolved! Auto Pay

I want to be set up on auto pay. How do I do it?

harrycasual by • Great Neighbour / Super Voisin
  • 1069 Views
  • 4 replies
  • 0 Bravos

Resolved! New sim card without knowing account info

I’ve had my phone stolen and purchased and new sim card but I don’t have access to my account since I don’t have access to the email I used let alone know it anymore. I just want my old number back. 

alexzander2 by • Great Neighbour / Super Voisin
  • 971 Views
  • 5 replies
  • 0 Bravos

self serve portal

anyone else experiencing very slow connection while using the portal these few days?

toa by • Good Citizen / Bon Citoyen
  • 1203 Views
  • 8 replies
  • 0 Bravos

Phone isn't accepting incoming calls

I have a phone with Public mobile that isn't accepting incoming calls. I can't seem to get this issue rectified. Anyone else deal with this? 

mwassink by • Great Neighbour / Super Voisin
  • 1217 Views
  • 9 replies
  • 0 Bravos

Data says used up but I only used 300Mb according to my phone

I have the $25 dollar plan which gives me 500Mb plus 500Mb for auto pay, and I got a message saying I used all my data but if I open my data usage on my phone I've only used 300Mb in the last 30 days. Why is this happening?

Matt7 by • Great Neighbour / Super Voisin
  • 1131 Views
  • 5 replies
  • 0 Bravos

Resolved! Receiving Simcard

Hi. I bought a simcard on Feburary 5th but I have not received it what should I do I need that simcard since Im newcomer please help me

Ataasbagh by • Great Neighbour / Super Voisin
  • 1277 Views
  • 9 replies
  • 0 Bravos

Resolved! minutes addons not showing up in my account

been with public 3 months with a 500 min addon .account should show 1500 mins minus the 8 mins i have used my phone since i started the account in my addon. yes i see that the used time comes off the addon first. 

gq by • Good Citizen / Bon Citoyen
  • 1872 Views
  • 16 replies
  • 0 Bravos
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