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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Phone service

My phone service was cut off even though I have an unlimited plan

No Sim Card After 3 weeks

I ordered a sim card online since May 18 and it still hasn't been delivered. How do I get my money back?

new customer but texts not coming through

Hi,I was a customer by Fido, and bought a public mobile sim card. I was told that Fido will send me a text which I will have to reply yes to transfer my number to public mobile. I never received the text and the public mobile sim card started working...

Resolved! Refer a friend bonus if you activate a new friend by June 25

I received this text message, my question is does the friend and I both receive the $20 bonus and plus the $10? The link doesn't really explain. Thanks!

bought $10 ad on still can not use my phone

Resolved! Wi-Fi vs Data

I was of the understanding that if I used Wi-fi my Data would not be affected. I have Wi-fi at home yet almost all my data has be used. Why?

Is the main site down for anyone ?

Main site seems to be down for me, all I see is this: getaddrinfo ENOTFOUND cdn.contentful.com

2GB Bonus Data Promo.

I'm not sure if anyone has talked about this yet, But PM has a promotion going. You get 2GB extra of monthly free data on any plans 35$ and above and it never expires as long as you don't switch plans. Found it through an ad on Instagram. Here's the...

Resolved! LOCKED OUT OF ACCOUNT

Good morning,I tried to retrieve my password to log into my account and it says that I have been locked out of my account....I just want to purchase additional data. thanks

Resolved! No data

Since rebooting my phone yesterday, I don't have any data. I get an error message from the "Call Services" process:Unable to establish a wireless data connection.LTE: ESM-4100 APN-sp.mb.com This is on a LG phone with Android 9. I double-checked my AP...

Frustration

Again,my plan is suspended yet I'm on auto-pay, constant, constant monthly frustration.Can we please correct this

Resolved! Re: Beginner’s Guide to the Community

I have been locked out of my account since yesterday and I have to put more money in my accountI have been locked out since yesterday. When I try to change password it tells me I am locked out and can't change password..I tried clearing cache and inc...

Re: Beginner’s Guide to the Community

My Data is not in service again, says it is disconnected. You fixed this at one time but it is now doing it again. What is going on? need you to fix this immediately. please respond.

No service

My husband and I have had no problems for the last year or so receiving service at our house. All of the sudden we have no service, where if we want to send a text or make a phone call we need to go to the road to do so. I've tried resetting the netw...

Resolved! Activating Sim

Hi, I’m trying to activate a new SIM card and port my old number. The form requests I put in my old number, however once I do, it says my number isn’t a Canadian phone number! My old number is a local Canadian phone number. I’m not sure what to do, h...

after signing up with Public Mobile, phone wont' accept in coming calls

Resolved! after signing up with Public Mobile, phone wont' accept in coming calls

Hi,I have just assisted my brother to sign up with Public Mobile. He is able to make outgoing calls, receive and send text messages, BUT, his phone will not ring when someone calls. His iphone is going straight to voicemail, and it says his voice...

When can we start paying with DOGE?

Resolved! When can we start paying with DOGE?

As the title explains...???It only makes sense.

Double charged

Is it common to be double charged? It wasn’t on auto pay. I clicked submit, got timed out fromPage. And then double charged. I’m a single father of 3 and they can sure take my money right away but cannot issue a refund for “14-20 days” has anyone el...

Resolved! New phone number, not ported, won't allow incoming calls but outgoing calls are okay

New user with new phone number, not ported from another company, won't allow incoming calls but outgoing calls are okay. Ringer is on and rings for FaceTime etc, do not disturb is off.

Re: Phone not ringing or calling out since activation

phone not ringing going to voicemail

Can An Inmate Call Me?

Resolved! Can An Inmate Call Me?

Question..Public Mobile Accept Collect Calls

COMMUNITY - Improving Main Page Functionality?

This post asks if it might be possible to discuss potential improvements for our beautiful COMMUNITY Main Page. I love the fact that we have ANNOUNCEMENTS and NEW SOLUTIONS at the very top of the Main Page. I also appreciate the fact that we have LAT...