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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 52564 Views
  • 158 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 60641 Views
  • 186 replies
  • 30 Bravos

Account suspended, but active CC on file and on auto pay

I received notice yesterday that my account has been suspended and that I needed to make a payment.I logged in and got the notice that my plan has expired and needs to be reactivated. I tried that, says I need to make a payment. My CC details are fin...

D-Momma by • Great Neighbour / Super Voisin
  • 1517 Views
  • 11 replies
  • 0 Bravos

Resolved! I would like to Change my base plan

My plan has expired and I have a $50 payment voucher in my hand and I would like to upgrade to the $50 plan. I keep going in circles and am getting tired of the runaround

Tim13 by • Great Neighbour / Super Voisin
  • 1424 Views
  • 9 replies
  • 0 Bravos

Resolved! Plan wont auto renew

My plan is the $15/month plan. I had 6 dollars in my account so i topped up with a 10 dollar voucher. I now have 16  in my accpunt but wont reactivate my plan...help plz

Darcykickass by • Great Neighbour / Super Voisin
  • 2684 Views
  • 22 replies
  • 0 Bravos

Resolved! Change SIM page crashes upon submit

I'm following the instructions for a lost phone. I've 1. Suspended service2. Ordered and received a replacement SIM card.3. Went to Change SIM Card form4. Entered new SIM Card Number5. Upon requesting the activation code (email chosen), the page erro...

JeffIrving by • Great Neighbour / Super Voisin
  • 1180 Views
  • 5 replies
  • 0 Bravos

Resolved! Activation gone wrong

I was suspended with koodo yesterday right before I got my sim card...I want to transfer phone number but it wasn't clear to me to keep old sim in phone while activating ...I need a phone as I'm losing business at Christmas. Please please help

cynk11 by • Great Neighbour / Super Voisin
  • 719 Views
  • 2 replies
  • 0 Bravos

Resolved! Refer a friend

I referred a friend and they signed up on Sunday.  I have not seen any indication that I am getting any rewards.When will I see the rewards.

evamp by • Great Neighbour / Super Voisin
  • 1380 Views
  • 8 replies
  • 0 Bravos
srlawren by • Retired Oracle / Oracle Retraité
  • 282 Views
  • 0 replies
  • 0 Bravos

Resolved! No service

Extreamly disappointed with public mobile have had no service since I paid for the plan and nothing has worked poor quality and bad service 

Jadont by • Great Neighbour / Super Voisin
  • 2044 Views
  • 11 replies
  • 1 Bravos

Bills

What prepaid credit cards are the best for Public Mobile?

Resolved! Unable to Call Toll Free number

Spent a very long time on hold with a 1-888 number.   I have the Unlimited Canada wide calling and have never had an issue.   Confirmed on my usage that this is free.   Now it is saying that I have run out of minutes and unable to call.  Why? and wha...

DSCulp65 by • Great Neighbour / Super Voisin
  • 3226 Views
  • 10 replies
  • 0 Bravos

Resolved! lost my phone

I have lost my phone bought a new sim and new phone, forgot the answer to my secret question can not log in to set up new phone and sim .

edgars by • Great Neighbour / Super Voisin
  • 1269 Views
  • 7 replies
  • 0 Bravos

Resolved! Incoming calls not working

I recently switched back to public mobile because it's cheap but after activation and my plan I can't receive incoming calls only with public mobile costumers and I don't understand why 

katt0488 by • Good Citizen / Bon Citoyen
  • 3156 Views
  • 25 replies
  • 0 Bravos

Resolved! text messaging MMS data usage

Can someone please confirm whether MMS uses my allowed data? I only have 250MB and keep my data off to save it for when I need it, but to send or receive photos/videos and longer texts, I need to connect to data. I'm always worried this will use up a...

Alexxja by • Good Citizen / Bon Citoyen
  • 1918 Views
  • 7 replies
  • 0 Bravos

Resolved! Self and General service discovery

Why doesn't your customer service support system have live agent who could chat with one of your customers rather than automated system ?

Shindano1988 by • Great Neighbour / Super Voisin
  • 807 Views
  • 4 replies
  • 0 Bravos

Resolved! Compatible phone

Is the Samsung A32 5G 6.5-inch compatible?

hkdennett by • Great Neighbour / Super Voisin
  • 1094 Views
  • 5 replies
  • 0 Bravos

How to Contact an MOD without Using the Chat Bot?

 Chat Bot doesn't work because PM site is closed due to maintenance. Before could send a direct email to an MOD. I need help to find out what their User ID is so I can email them about a defective phone they sent to me. Thanks!

allagelman by • Model Citizen / Citoyen Modèle
  • 12705 Views
  • 85 replies
  • 2 Bravos

Resolved! Is the Motorola XT2093-4 moto g play compatible with Public Mobile?

Hi there Community members, Does any know if the Motorola XT2093-4 moto g play is compatible with Public Mobile?I just bought the phone, signed up with Public mobile, and can't connect to the network. I also have checked to see if the phone is compat...

MarskiGal by • Great Neighbour / Super Voisin
  • 1585 Views
  • 4 replies
  • 0 Bravos
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