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Telus lady says my number transfer is done and the new service is activated but its not working

Cobrajin
Great Neighbour / Super Voisin

I can call certain numbers but not others and I cant get messages. I spoke to a telus lady and she said that the transfer is done and nothing is waiting to happen. A voice message comes up saying "UV 1 the number cannot be completed as dialed".

1 ACCEPTED SOLUTION
12 REPLIES 12

Gunner123
Deputy Mayor / Adjoint au Maire

Hi do a network reset on your phone

Cobrajin
Great Neighbour / Super Voisin

Still happening.

villellamcmeans
Deputy Mayor / Adjoint au Maire

@Cobrajin :Try power off then on your phone, if things don't work in free hours you should contact moderator team.


@Cobrajin wrote:

Still happening.


@Cobrajin   If the transfer is complete then that shouldn't be happening. 

 

Have you tried toggling airplane mode on/off.  Also what plan did you select at activation?

 

You may need to submit a ticket to moderators if you keep getting this message.  You can submit a ticket via chatbot bubble bottom right and follow prompts or by clicking the envelope icon top right of screen and send a private message to Moderator_Team.

 

Edit:  @Cobrajin   Here's PM's announcement about transferring/porting numbers: https://productioncommunity.publicmobile.ca/t5/Announcements/Transferring-or-Changing-your-Phone-Num...

HALIMACS
Mayor / Maire

Hi @Cobrajin ,

 

Just checking, but I presume you're transferring your number from Telus to public mobile and not from public mobile to Telus?

 

Only asking because you mentioned speaking with a Telus employee.

Cobrajin
Great Neighbour / Super Voisin

Fido to Public Mobile. I just think the lady I talked to worked for telus. I dont know. Im losing my patience and I never had an understanding. No idea why I can call some numbers but others it comes up with the message "8uv1 cannot complete number as dialed". Im lost.

Cobrajin
Great Neighbour / Super Voisin

How do I contact anyone who can help? I need to know what this "8uv1 cannot dial number" code is all about. I tried entering "Moderator_Team" as a person to send a message to and it just auto clears field.

hTideGnow
Mayor / Maire

are you getting incoming calls at all?  how about incoming texts, not getting at all or getting some but not all?

 

Because it is normal for the first day, you receive  most the incoming calls/text but still possible some didn't come.   It is an issue from the other side and not PM.   Calls from providers like Fongo would take longer to learn your new "home"   

 

But you should be able to make all outgoing calls and texts without issue.