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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by • Public Mobile
  • 54389 Views
  • 159 replies
  • 40 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by • Public Mobile
  • 62346 Views
  • 186 replies
  • 32 Bravos

Resolved! Need My Number changed to 902 and the ticket will not submit

I recently activated a new SIM and wanted to put in a request for my number to be changed to something starting with 902 After filling the form, it requests for verification but keeps rejecting the same log in 

Olisa by • Great Neighbour / Super Voisin
  • 804 Views
  • 3 replies
  • 0 Bravos

Resolved! No sim card in package

Ordered a "like new" LG K32" phone off the Public site.received email for my order stating "along with your order we've also given you a free SIM'. Phone came in but no SIM?    \

prehberg by • Great Neighbour / Super Voisin
  • 2167 Views
  • 12 replies
  • 0 Bravos

Resolved! Account locked out, cannot complete any forms to retrieve access

My web account has been locked out for several weeks now (but phone line works fine). I have been trying to open to reset and open a ticket but the web forms always returns some kind of errors. Tried all kind of verifications but nothing works.  Toda...

Mageron2 by • Great Neighbour / Super Voisin
  • 755 Views
  • 3 replies
  • 0 Bravos

Resolved! bonus international minutes

What is International with Public Mobile. I was given 500 minutes, so what countries can I call ??

dpc777 by • Good Citizen / Bon Citoyen
  • 1217 Views
  • 8 replies
  • 0 Bravos

Resolved! Autopay issue

Hi, I recently received an email stating that something was wrong with my Autopay renewal, and therefore, my account was deemed to be suspended, However, with Autopay, I received a notification informing me that I paid for the monthly plan yesterday....

Justin_M by • Good Citizen / Bon Citoyen
  • 30758 Views
  • 202 replies
  • 2 Bravos

Resolved! Credit card change

Changed credit cards,   autopay was stopped.  Do I lose my referrals and rewards?  I paid bill full within 1 min of receiving the text. 

nathanlaakso by • Great Neighbour / Super Voisin
  • 845 Views
  • 5 replies
  • 0 Bravos

Resolved! Forgot Security Question

Hi there! I'm trying to reset my password. However, I cannot send a confirmation email to reset my password because I forgot the answer to my security question. Thank you,Ran

ran_mouri by • Great Neighbour / Super Voisin
  • 773 Views
  • 4 replies
  • 0 Bravos

Autopay

I am trying to add my New Mastercard to the auto pay on PM and its being denied. I did activate the card and ensured there is no spelling mistake. Please advise.

jjodsouza by • Good Citizen / Bon Citoyen
  • 625 Views
  • 3 replies
  • 0 Bravos

Resolved! Setting up a self serve account

I have been a PM customer for over 3 years and am trying to set up a self serve account to pay my monthly payment.I am getting very frustrated that your portal keeps saying that my phone number is not valid in teh first step of the set up.  Are you g...

b8264 by • Great Neighbour / Super Voisin
  • 1099 Views
  • 8 replies
  • 0 Bravos
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