Community

Resolved! Cannot find my new cheap phone on the compatibility tool?

I am getting a new phone, cheap but all I need. It is a PACKARD BELL AIRPHONE 5000. I ordered it but just realized I should check if it is compatible and it is not listed on the list. What do I do?

Resolved! Referral Code Entered, Billed Full Amount

Hi, I entered a friend's referral code and it showed a checkmark to indicate it was working but when I completed activation I was still billed the full amount. What can I do to get the credit I was promised and how do I contact a moderator?

Resolved! How to block my number from displaying on receiver's phone?

I tried using *67 but PM says I have no call minutes on my plan even though I am unlimited. I only need this for some calls so I don't want to setup a permanent block.  Phone is an Iphone Xs.

Resolved! I'd Like to Change My Number Before 30 days

I chose the wrong region when picking my phone number and would like to change it to the right one to get the right area code before I text people my new phone number. How do I go about doing this? Thanks in advance.

Resolved! Minutes almost Used Up

I only have 2 minutes left on my plan for this month.  I have lots of Canada LD minutes left.  Will those be used  after I've used up my 2 minutes?  I didn't see any Add Ons that I can purchase other than LD Add Ons.  Any way I can add some minutes?

Resolved! Reward and Monthly Cost

Hi PM users, Does anyone know if we can accumulate dollars on our account when our total rewards (referrals, autopay, and loyalty) exceed the monthly cost of the plan?   For example, the total rewards is $20 per month and the plan is $15 per month.  ...

Resolved! Two phone registration

Can I add additional phone line in my new account?I successfully transferred one phone from another provider. I need to activate another phone, but I it does not let me use the same email address.  

Resolved! Duplicates under Usage History?

Hi everyone, I was recently victim to a sim card swap incident, so I have been closely monitoring my usage history on Public Mobile to see if I notice anything unusual.  I noticed that a marketing text I received at 12:22pm came in multiple times in ...

Resolved! client care department?

I recently had an issue with SIM hijacking and my access to the self serve portal was disabled. I was told to contact client care department to update my info, but I have no idea how to reach them? Do I open a ticket?

Resolved! Voicemail custom greeting not applying

I changed my old personal greeting to a new one. But when I get calls, people still hear the old greeting. I've activated the new greeting. 

Resolved! Login issues

I created an account about a week ago to order my sim card. My sim card came in and I want to activate it but I can't login. I've tried every password I can think of. I tried doing the password reset but then when it asks for my email it says "unable...

Resolved! Port out from Public Mobile to Bell

Good Day, My company has given me a corporate cell phone with a Bell #, since I don't need my Public Mobile phone or number anymore, I would like to know what I need to do to port my Public Mobile # to Bell. Thanks 

Resolved! Plan didnt renew, but have enough funds - made a payment attempt

"Unable to process this transaction.Sorry, we are unable to verify your credit card information, so this transaction could not be completed. Your credit card has not been charged."Because I updated my visa debit card with a new bank. This is really i...

Resolved! phone

I want to update to a better cphone

Resolved! Paid but no service

Hi I paid for my new pm account yesterday for $25 basic plus $15 300min internationalI still have 0$ balance , no service - , cannot use the PhoneDid I fail t to activate somewhere?this is the payment historyDec 9, 2020300 International Long Distance...

Resolved! Just ported my service from Bell.....

Installed the PM SIM, unlocked my phone but still have no mobile network service?Tried resetting the Network Setting but still no service. Any suggestions? 

Resolved! Locked my activation screen up, now can't complete registration how do i get help?

Resolved! message on my phone, simcard is invalid, network locked simcard inserted

after turned on the phone, a pop up box appeared, below the box has 2 word, 1 enter, 2 dismiss, every time want to make a call, message appears: emergency call only 

Resolved! SIM card never arrived

I ordered my SIM card online over a month ago and have still not gotten it

Resolved! Not registered on Network

I am getting "Not registered on Network" when I am trying to make a call. What are the reason for this and what can I do?

Resolved! I don't remember my account password and security password