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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Entering friend's referral code after sim card setup

I set up my sim card yesterday but I didn't have my friend's referral code with me. I can still use their code?

Data plan

Resolved! Data plan

Hello, if I get a text message that I’ve used 70% of my data, will it give me another message telling 80% or 90% so on or will it not let me know anymore

Resolved! Receiving "sorry, cannot complete your call. You dont have an active long distance add on"

phone worked well for a long time. Now, when attempting to make outgoing local call, I receive verbal message above.

Resolved! Just switch from Koodo and want to get my old number

Please contact me to get my old number back from Koodo.**********Account # *********Under the name of *************** Thanks for the help!Bob

Changed plan, but main account page still shows old plan.

Main Account page shows:Payment Due Before: Oct 31, 2020Payment for Next Cycle: $50.00Amount Owing: $50.00If I go to Change Plan page:FUTURE DATED PLAN CHANGES$25 per 30 DaysDate Of change : Oct 31, 2020This plan includes: -- Unlimited Canada-wide Ta...

Transferring numbers

Hey I transferred my old number. Everything seem to went thru and says the plan is active but I am not able to receive or calls or text. Each time someone tries to call says number not in service but the transfer said it was okay. That's the only way...

2020 Black Friday Deals - For existing customers

Hey guys, just thought would start a thread to see what kinda deals we as existing customers can expect this black friday. I know i know deals are mostly for new customers but its not unreasonable to think Pm can give thier loyal customers a little s...

US Add-On

I purchased a US Roaming Add-On. It shows on my credit card statement but is not showing on my Add-Ons. When I try to use it, I receive a message that I don't have this Add-On. Can you please help?

Data usage

I rarely use my monthly data. I went to use it this morning when I did not have yi-fi access (this also happened to me recently). I have taken reset settings and still not working. A few months ago I had to have the 'mother board' on my android ph...

Phone number categorized as long distance

Resolved! Phone number categorized as long distance

Does anyone have an issue (and solution) where their number is being recognized as long distance by automated systems like call boxes at front doors? I have a phone number selected from my local area however this is still an issue.

Porting issue. Submit ticket not working.

I’m trying to port an old number from Kodoo, so I made a new number as instructed and tried to contact a moderator, but whenever I fill out the form, the “submit” box stays greyed out and there’s no way to submit the form. Let me know what to do. Tha...

Resolved! Plan expired $25 1GB, switched to $35 2GB promo needed more data. having issues switching.

The overview shows I am now as currently yet still expired on the new plan $35 2gb +500 MB for auto pay. I go to top up and it only let me add 5$ ?When I go to reactivate current plan it shows my plan asCurrent Plan Cycle:$10.00Change planAvailable ...

Resolved! Wonky notifications

I read that something was up with the notifications but why am I getting ones chronologically all over the place? Some are two weeks old, some a week, some 4 hours all mixed up with current ones. Pretty sure there isnt a random button in my settings....

2 uc 2, all circuits are busy

All day long, I can not call certain phone numbers. How can this get fixed???? I tried asking the stupid bot and can’t find a solution. Please HELP

Resolved! How do I setup autopay

Resolved! Lost phone, lost email address

I have 2 phones under your plans. The 2nd phone had a dummy email address: the lost one. I would like to cancel that continuous payment, but I can't seem to talk to anyone. Help me.

Resolved! Possible SIM swap

I believe I've been the victim of a SIM swap attack. Here are the series of events that leaves me to believe this (I work in IT security, so I'm somewhat familiar with these attacks): 1. Suddenly, my phone wasn't connecting to any Public Mobile netwo...

Resolved! Sense 5G Is here

Since 5G is here well public mobile switch 3G to 4G LTE to catch up sent everyone will be on the new 5G towers doesn’t make sense for public to use 3G Anymore as we were one speed below now we are two speeds behind any thoughts?

Telus offer

I am able to send international texts, but can not receive them.

Hi, I set up my Public mobile sim card yesterday and the plan I selected includes unlimited international texts (the $25/m plan). I was able to text a friend in Ireland yesterday but they were unable to send a reply to my Canadian number. Does anybod...

Forgot PIN

I don't remember my PIN from when I got my plan.

Resolved! Data amount used tab versus data usage tab breakdown doesn't match

Data & Add-OnsAmount Used500MB + 500MB at 3G Speed35.060 / 1024 MB Data & Data Add-Ons NameData Limit* (MB)Data Used** (MB)Remaining Data (MB)Status500MB + 500MB at 3G Speed102435.060988.940Active Usage tab breakdown of data usage - which totals 32...

Ported out of Public Mobile - When to expect refund

Hi there, My last automatic payment was paid on Oct 20. I ported out of Public Mobile on Oct 27. When can I expect to get the refund(prorated of course) on my credit card? I am unable to check these details as I think my Self Serve account was delete...

Can't login to community to log a ticket

I have signed up for a new account and requested to have my old number ported.I got a text message on my old sim that said there is an issue porting my number and that someone would contact me. It's been a week and no one has contacted me in any way....

Resolved! Can't log in to my account

Hi, I am having a hard time logging in for some reason. I while back I had a different account hack so I went on a tear, changing every login I have. I just reset my password which worked but it still says login failed. I'm not sure if I'm using the ...

doesn't $25 plan have unlimited data

unlimited data on $25 plan starting from 3G right?

long distance add-on discrepancy

I am under the $10 a month plan.For the very first time, I went over the 50 minutes Canada wide limit. My usage history shows that the total time for all incoming and outgoing calls in the current month is 86 minutes so that I would have expected a ...

payment

Hi, i am trying to make a payment from my credit card but the transaction is being denied. I contacted my credit card company and updated my address ( as that was the main issue). The address has been updated there and I also made the changes on my p...

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