Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have a $25 plan that includes:500mb data Unlimited canada wide talkunlimited textplus an add on200 min US and Canada Long Distance400 min intl long Distance.I just tried to make a call to the US from ON and was told that I no longer have US minutes...
Bonjour, j'ai un message que mon téléphone n'est pas compatible avec les bandes 4GLTE. Est-ce que cela veut dire que je ne peux m'abonner à Public Mobile? Merci
Does this happen to anyone else? Haven't used the self serve for a while. Try to log in with email address and password (which I have written down, definitely not forgotten). It says it is invalid. Typo? Try a second time, very carefully. Still ...
Hey,I want to change my plan, but I unfortunately clicked on top up plan. So, I want to cancel my top up.
My friend's two public mobile phone numbers have been used for 3 years. In the past two days, their accounts have suddenly expired and they can't enter. They can't get out of their phones or they can't get in. Dialing the phone number of other phones...
Last month I got 4 messages on master card from Public Mobile charging me for calls. I didn't think PM did this. Plus I didn't make the call to or from and don't know the number, although I think it is a U.S. PM no. Phone is: 855-478-2542. Anyo...
I would like to know, how do we "level-up"? I want to gain contributor levels, but I am not exactly 100% sure how to achieve that.Do I just have to be active in the community and help others? Receive bravos?Thanks for the help!
Hello team, Apart from the $1 that accumulates each year for being a public mobile customer. Are there other benefits that one can have on his or anniversary date like lower plan cost or increase in data?
someone use my credit card without my permission
Is there an easier way to get help from admin other than to sit and wait to sit and wait?pretty fed up with this whole public mobile thing
Does Galaxy A71 work with this network.
I had a plan which is expired and i changed the plan to $25 one, so the account show in payment is $10 i don't why? Secondly i have paid $10, however, my account is still suspended. Question is how to re-active my account. Thanks
i currently have $15mon pan. isthe 100 minutes canada wide talk per month?
Could you please send me a printed statement for proof of account.R+Thank you
How do you reach a moderator
can't get into my account to pay my bill because it keeps telling me that the password is wrong and when I try to reset the password, it says that the login is wrong and has an error message.
I have a primary phone which uses my sim card for Public Mobile. I have a few other phones which aren't mine but I believe they should be unlocked. What happens if I insert my SIM card into one of these phones? Does my SIM card get re-registered t...
Hello All,New customer. Did not port number over. Using Samsung G386W which is compatible. Android 4.4.2Half my texts are failing? Not mms, just basic. 3 out of 4 bars for signal strength.Also not receiving half of the texts being sent to me.$15 plan...
I was referred to Public Mobile and was told that I would receive a 10$ credit. I also signed up for auto pay, therefore I was supposed to receive a 2$ credit.Why has Public Mobile charged me full price on my first month?
Hi I changed my plan but for payment I chose the payment for next cycle by mistake.how can i change it to due payment
Please can you help me to retrieve my username, password and security question?
For the last 3 months solutions given to me are disappearing. I assume they are being reassigned. Is this happening to anyone else. A couple here and there. But the last 2 days and today was pretty messed up. I left around 12 noon with 338 and came b...
I get this message when I try to set up auto pay : " Unable to Process Transaction Sorry, your credit card transaction was denied by your card issuer, so this purchase could not be completed. Your credit card has not been charged. Please contact your...
I purchased a sim card and tried to activate the phone but the sim card was faulty. Now that I have an account, how do I activate a second sim card?
Hello, A friend ordered a SIM card online but entered a wrong shipping address. His current address is different from his billing address, but he put them as the same. Is there any way to correct the info of the order? Thank you.
Can any explain why I am receiving texted messages giving me updates on % used up when I emptying for unlimited use? Please
Hi All, Got my simcard today. I'm about to select a plan and I have a few questions. I know I will probably sound like a moron however this is my first prepaid phone experience. I am still a Rogers and Telus big boy client. This is for a remote acces...
UPDATED: Sept/22Here's my current list. Do let me know of errors or additions you think are needed. If in doubt about something you would like done, always ask the CSAs: nothing ventured, nothing gained. Désolé, ce message uniquement en anglais. BUG/...
Never been a Telus costumer, received this text from them today,internal competition. I guess
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