Plan change

[Rgalbraith78]

Change my plan to new offer now data is not working and I cannot have phone calls coming in or messages

Anyone know how to fix this reset phone multiple times still has not resolved the issue

[Rgalbraith78]

Yes today was renewed I’ll try the ticket route 

[Rgalbraith78]

It is yes 

[hTideGnow · Accepted solution]

Hi @Rgalbraith78 

the plan was supposed to be changed yesterday or today?

  Many have problem wirh plan change scheduled for yesterday.   Please open ticket with PM support.  But expect some wait, long line up

to open ticket with CS Agent:

at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. start by typing : Contact CS Agent
2. then Click "Contact Us"
3. then Click "Other"
4. finally Click "Click here to submit a ticket"
   you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the CS Agent (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[computergeek541]

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@Rgalbraith78 wrote:

Change my plan to new offer now data is not working and I cannot have phone calls coming in or messages

Anyone know how to fix this reset phone multiple times still has not resolved the issue

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There have been quite a few reports of this over the last few days.  @J_PM: Is Public Mobile going to comment about these concerrns?  @Rgalbraith78: For an account issue, you would need to open a ticket and ask a customer support agent for help. That's done through the chatbot at:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[hairbag1]

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