Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I am trying to call another PM customer and I am getting a message from the operator saying I am unable to call them as I need to add on a US calling package.My number and theirs are in the 613 (Eastern Ontario area code). Last night no issues callin...
Old number not working. Temp number keeps coming up when I use the phone. Everything sent old number goes into the abyss or direct to voice mail. Help
I just found out that I couldn’t transfer 7-11 speak out number to public. I tried to contact the costumer service and couldn’t reach out. The online chatting is very broken. Anyone has similar issues?Thanks!
I just arrived in NYC.Purchased the 20 GB at 4G deal. Purchased US roaming for 7 days.I can't connect to the internet. Nothing seems to be working. Tried the usual Airplane on/off thing. Roaming is set to on. What is the problem?Thanks,Buster
Hi it says you can earn up to 20 points every 30 days through the community by asking questions, doing discussions ect how does that work? How do you actually earn points? How do you know its working?
I am wanting to port my number to Rogers and understand that I need a confirmation SMS code but I am not sure how to access someone to give me the code. Thanks for any help!
What do I do when Public Mobile double charges me?thanks
I just activated a new phone number few minutes ago, but I couldn't receive phone call from a Fido number call. When I use my Fido # to make call, someone else is answering the phone. Even though I use my home phone (Bell service) to call the new pub...
Hi @CS_Agent ,I recently subscribed to Public Mobile and transferred my old number from Koodo. Upon downloading Public Mobile app, and browsing I clicked on an add-on.I was expecting to see more information on the add-on, but it was immediately purch...
Today I noticed that an Account on the $117 90GB 90-day Plan got a 10% Rate Plan Reward, meanwhile every other Plan only gets 5%?Is there a change i'm unaware of that put this back to 10%, or is it just for that specific $117 90-day Subscription that...
Hi,I have a device that is on the Telus and Koodo whitelist and was originally activated on Koodo.PM CS says I cannot have VoLTE unless I purchase a 4G or 5G plan.The FAQ from PM on VoLTE says all accounts activated after Feb 22 2023 have VoLTE and t...
An extra charge was place on on my card one for the Sept 12 and one for Sept 13 should have been only charge once
Tried yo get a subscription. Paid only to be told my phone using compatible the e Sim.Now I xant get out of the subscription, can't order a Sim, can't send a ticket. Money already taken from my card and I can't get any help from the fast, can't cont...
I'm not receiving international texts. I am in Canada. The texts are from my bank in Australia. They have given me specific numbers that the texts would come from. How can I resolve this? My bank suggested that I call Public Mobile to ensure I can re...
I will be visiting the USA (from Canada) for one week. If I purchase the $30 add-on plan for U.S. calling and texts, what exactly does this enable me to do? The description provides conflicting information: Unlimited Canada-wide minutes include ca...
Do I need a new Sim card?
I got the following message as I was trying to port my number over. However, know from my provider that port protection has been removed. What's confusing is that I was able to install the eSim and use my data, call, and have SOME texting (I have a ...
Hi, my eSim activation failed -- how can I finish setting up services?
I cannot connect to public mobile network when out and have tried everything! I’m paying for a service I cannot use!
Have a new sim but unable to activate
Hi I signed up for PM a couple of weeks ago and activated with eSIM.Now I bought a new iPhone and would like to transfer this from my old iPhone to the new one.How do I do this, I don't see an option in the PM app. Is it possible?
Has anybody been in contact with customer support today? If so what was the response time? I've been waiting nearly 2 hours and I really need to change plans and renew early.BTW....still waiting for them to fix my login issue after 7 weeks so I can't...
Hi,I meant to upgrade my plan from the $25 to $34 (prepay 3 months) but clicked the $39 onei actually selected both within seconds. Is there a way to get the $39 back or will it be added as a credit to the next payment ?
I have the US + Canada plan. It worked perfectly in Canada. Now that I'm in the US, I am unable to make or receive calls. I am showing connected to At+T for the network, and have turned data roaming on. Please advise. It's a samsung Galaxy S9 an...
Hi, I ported in my number last week, 7 days ago. I can make call or text but cannot receive incoming call or text. Incoming call will directly go to mailbox. I can access to internet no problem. I tried reboot. Reset network settings no help. How sho...
I just switched to the PM 5G plan, but it does not show for my S20 FE 5G. I have looked at all the recent forums on this (the past 2 weeks) and seems like this is a common problem. Here is a screenshot of my service mode. it shows upperlayer R15 not ...
I need my esim on my kids phone. But I registered the number on my phone. Not yet activated the esim. Now the app is asking to enter 6 digit code sent via message which i cannot access. Please hlep.
How do I get a refund for a add on I don’t need, I’m in the US and received a text message saying I need a roaming add on, my plan is a Canada/US plan
I've set me renewal to switch from 30 to 90 days. I see my 'upcoming payment' information has switch to reflect the new 90 day plan/price, but the rewards it shows being credited are only for 30 days, not 90. Is there a way to have this adjusted so ...
How to change payment information
