Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I have just checked my account for data usage and it is showing that I have 0GB left of 3GB which was allotted on the beginning of my new billing cycle which was September 10th. I have checked my usage and the usage definitely doesn't add up to 3GB ...
I opened a second PublicMobile account, and I did so by using the 'refer-a-friend' option.Unfortunately, it's been over 2 months, and I see no 'refer' credit applied on any of the accounts. Thank You.
Hi, Several members in my family are with Public. In all cases, when we joined, we opt with auto monthly payment with a credit card, which doubles the amount of data (i.e. 25$/month, 500Mb+500Mb). I have signed my daughter for a plan (15$/month, 250 ...
Hi, my name is Benson xxxxxxx. I recently ordered and paid for a sim card. I am yet to receive it. My address isxxxxxxxxxxxxxxx. I would appreciate it if it could be sent to my address soon. Thanks Edit by Dunkman: removed personal information
Two new Samsung CPO phones are available in the CPO Store. They are:Samsung A13 $259Samsung A03s $159https://www.publicmobile.ca/phone-section
Hi, I recently got a message saying that i have used 100% of the data included in my service. However, when I login to my account, it shows that I still have 1.51gb left, not sure why it says I used all my data, is anyone able to help ne with this p...
does anybody have a unpolished straight analysis of the used phones sold by public mobile. I want a iphone 8 or 11 and am wondering about the screen and back in regards to cracks and also the battery health and what is considered minimum health. Who ...
Hello.How do I recover from a forgotten email ?I have phone SIM work around and changed the account password , but I cannot remember what email I used in setup.ThanksAndy
Submitted a ticket to return defective phone. How long until I hear back? Only have 30 days to return. Can I return to Telus store?
In my account, I can only print the payment history from September 2021 to September 2022 (a year's worth). Is there a way of printing it prior to September 2021. The custom option only starts with September 2021 and not any earlier.
could I open 2 account from same device ???? Thanks so much
Hi,I have tried login into my online account several times but it asks me to verify. When I do (have tried both sms and email), it says the account is verified, it goes back to the login page and starts over with the verification again. It would be r...
Have received a new SIM card however the card does not save under a changing account. What is going on and why is this not saving?
I registered for public mobile 3 days ago and cannot send or receive text messages (except i message). Help!
Do I have to go through CS Agent in order to update my Credit Car
I got a new sim card and I still can't connect to the internet unless it is on wifi
I put a voucher in and it didnt reload my account to activate it again
my iphone will not connect to public mobile. It shows "Searching" and I am unable to use any cellular service.
HiI was wondering if someone can help me out. I would like to take advantage of the current promotion for extra 2GB of data for 12 months on any plan over $25. I would like to keep the same plan I currently have, phone number and sim card. Would be t...
Today I purchased some minutes at the Petro Canada and the clerk gave me the wrong voucher so I punched in an incorrect 12 digit repeatedly on my phone and returned to the clerk. She gave me the wrong provider and when I received the correct pin it ...
Lost my sim card, have a new one.Cannot log in to my account to activate it.Help!
try to login in account, but email doesn't work
In 1 household with 2 PM phone, why can't we set up a prepaid payment with 1 credit card?
I want to ask if is it possible to transfer my account information to new USIM card if I get a new one.I'm not able to reach my old USIM card so currently I disabled my account and it's waiting for to be deactivated.I want my number to be changed if ...
Hello and thank you for your support! I am an existing Public customer, and have purchased a refurbished iPhone 12 mini to replace my iPhone 7. Please walk me through what needs to happen in order to switch service over to my newer phone. The website...
Hi There all, I'm new... just migrated over and signed up for 6gb at 4 g... just did a speed test at https://www.speedtest.net/ and it indicates I have 0.80Mbps at 81ms.... Does that seem slow?
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