Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
How can I increase the length (or repetition) of my phone ring before it goes to voicemail? Its a Moto 5 Play.
OK, 'newby' here -> need to catch our flight to Mexico from the US so we will be driving down to Seattle. We will be on route for over a day and I just want to clarify that when I purchase the shortest time available that my Canadian plan will still...
I am trying to contact a moderator to resume receiving promotional text messages and find that I need some direction. Any assistance would be appreciated.
Any plan more than 35gb/month available?
I am trying to port my number away from PM and I am unable to get the port request. Where do I go from here?
I’m looking into the $15 15 day U.S. roaming plan. Is that $15 total for the period or per day? Thanks!
May I keep my account and rewards if I cancel my plan for a few months?
Can I find my email address for my account Community?
I purchased 15-day talk and text add-ons Friday, March 17. My talk is working fine but my texting is not working at all. No texts are getting through. My account now says I only have 12/15 days left for talk and text. I checked my APN setting and i...
When I tries to log in my account to check on my payment history and prepayment status, I saw the above message saying "To reactivate your current plan, you need to pay your outstanding balance. Suspended accounts are deactivated after 90 days of no...
My friend lost his phone. He was on a prepaid plan with public mobile. Can he get a new SIM card with the same phone number by going to the store? He seems to think that because it's a prepaid plan, it's impossible to get his number back. Please help
Hi I'm unable to login my account or change password. My phone service is locked and I've been making continuous payments. Don't know what's happening pls help
Hi there, my phone got hacked today and the hackers changed my sim card instantly making me lose access to my public mobile account and all my other financial accounts since they use 2 factor aunthentication. I've been frantically calling all my fina...
Hi, My phone shows "No Service" all of a sudden. I have restarted my phone, but that does not seem to fix the issue.I have turned on airplane mode, and turned it off. I have also turned on WiFi, and turned it off again. I am unable to make calls.
How can i add my husbands mane to my account as a contact person.
Hi, I just realized that someone use my phone number to call other people as as a scam. I am wondering how I can handle this issue? Should I report it to police? Thanks, Tho.
I am planning to travel to Austria this June. What do I need to to to make sure my phone (messaging, calling, and data) works there?
My account have been locked out due the too many times tries to login. What should I do?
hi, I heard that you can suspend the cell phone account for 3 month(or 2 month) while keep the phone numbers and have the cell phone bill start charge on the 3rd month. thank you very much.
Hi,I am unable to make outgoing calls for certain numbers especially toll free numbers and public authority numbers. I have done following so far couple of times but did not work.1) Switch off the phone and restarted2) Tried airplan mode3) change net...
I am in the US and close to using up my 3GB of data from the add on and I will be here for a few more days. How can I add more data or can you only use one add on? I need data for driving purposes so this really sucks.
Just wondering if there is a moderator out there who can unlock my phone. I purchased another and would like my old one unlocked. Thanks.
The usage summary shows I have used a substantial 2.33 gigabytes of data while the day-by-day usage shows a total of only 240.48 megabytes in this billing cycle. The latter is typically what I experience as a low usage user. I am troubled by this ine...
My number is attached as a 2nd factor authentication for many important accounts. I need this number back...
Account says active but won’t use any data so when out of wifi nothing will go through.
