No data access

[sarahthecrane]

I can't access any data on my phone these last few days. I've restarted it... my account and data usage are all in good standing. What might be the problem? I live in Whitehorse, Yukon and it doesn't sound like there are any outages here right now.

[BKNS27]

@sarahthecrane 

Just reset the Cellular Network on your phone. It should fix the data issue.

If you are still having issues, contact a CS_Agent to look into your issue by private messaging them at:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[HALIMACS]

@sarahthecrane 

Log onto self-serve and tap the little refresher icons to ensure you're viewing an up-to-date version of the data buckets.

Then try rebooting device and resetting network connections.

If possible, also perhaps try the SIM card (if physical, not e-SIM) in another device to see if data functions.   This could be a device setting which needs amending or adjusting.

[softech]

@sarahthecrane is that an Android? check if the have enabled the data limiter.

Something like this: