Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Cannot change network mode so now it's will not highlight says it is in automatic. Cannot get a successful ticket, chat gives me error code every time. Not able to switch to 3G mode or 5G or LTE.
Hello,after creating a new account, I signed in. Then a tried to activate the account, but it asked me to log in again and every time it says my email and password don't match.
I'm trying to buy a sim online but I have an American zip code, which has no letters in it. Can I circumvent that through y'all? UPDATE I got a prepaid credit card and it worked just fine. This service is great. Thanks for the suggestions 李李
I have 99% (almost 1000 minutes) of my LD minutes gifted to me by PM over the past couple of years. Is there any way of exchanging the minutes I have left for Data?
I took a look at my payment history and to my surprise last month i was charged twice on Aug 18 at 6:58am and then on Aug 19 at 6:17am. If some1 can explain why or how i can get money back that would be greatly appreciated.
The OTP code sent to email does not work. Tried multiple ones to setup an Eversafe ID and the code sent does not work when entered. Keep saying incorrect code. I have typed it correctly each time. Tried multiple times even having the code resent us...
I have 2 icons on my iPhone for texting. one is green and the other white background associated with Facebook.If I use the the green one am I right to think that if the other person has an iPhone also my text should go through even if I have no wif...
I'm on the old reward system with an autopay, loyalty discount, and refer-a-friend discounts. If I change plans do I get to maintain this reward structure?
Hi everyone,I’m transferring my number from my old phone but submitted incorrect IMEI info, which I think is preventing the transferring of my number to complete.Is there a way for me to re-submit those details?Thank you!
I have read the response about deactivating autopay and that will disable the account.That is not what I am asking, I just want to cancel the account and give up the number.Please share the process to do that.
Hi every one I have paid for a plan on an e sim , but my phone is not e sim compatible. now I have a physical sim card . Does any body know how I can activate the previous plan on my physical sim ?
Hi community,I will not be using this service for 6 months + and looking for options to keep the current phone number without needing to make any calls or texts.what is the lowest price option for only keeping the number? Can it receive texts?
I was wondering if I could use 2 referral codes for a new connection.For example - I have 2 friends who use PM, and I have their codes, can I use their codes, both at same time, to get a connection or port from a different company to PMAny comments a...
I agreed to agh the 40 gig for $5 and noticed my plan no longer had Can -Us calling, texting and data.changed my account to Can- US account 2 days later and was charged $55 and then $50.how do I get my refund?
I just joined late last night and I'm regretting my decision.First it says to enter my IMEI # to see if I'm eSIM compatible. It says yes and I proceed with the payment process. Payment is taken but then this website tells me my phone is NOT eSIM comp...
I am on 3G and just did a speed test with my data (yes, I turned off my wifi to run it). I notice it starts at around 3mbps or higher but then slows down consistently during the course of the speed test until it is very low. My final result for 2 tes...
I was all set up but my son said it was set up on the wrong account and deleted the eSIM. But to get back into the account it keeps on asking me to put in the security code that they are sending to his phone which can’t receive message because he de...
Looking to replace an Asus Zenphone 3 with a shattered screen. On the $25 plan. Would like a reasonably priced phone that can pick up the Telus LTE and 5G bands. In the past I was able to see a list of compatible phones, but now I cannot find it. So...
Tried to activate new eSIM today, got 7B1 network error so I deleted the SIM on my phone to reactivate. The QR activation disappeared on my email, so my phone has no network now.Also forgot to enter the friend referral code at purchase, does anyone k...
@CS_AgentI would like to port my number from PC mobile to public mobile. I have already activated my public mobile sim card but missed the text from PC mobile to authorize porting my number. They require another request to port my number. I cannot su...
