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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11138 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22080 Views
  • 181 replies
  • 24 Bravos

Looking at porting my phone to Public Mobile...

Hello, (1) am considering moving my new, 2021 Motorola Moto E7.. currently with freedommobile.ca ... is it compatible with Public Mobile? (2) is the "email-to-text" service working with Public Mobile? -Thanks!

Vlad_Belina by Good Citizen / Bon Citoyen
  • 878 Views
  • 21 replies
  • 1 Bravos

Resolved! Can't Access Self-Serve

Hi folks, So I set up an account for a friend and they gave me an incorrect email address by accident(they are not very tech savvy, unfortunately.). I created the account without knowing this and on top of that the password  I created doesn't seem to...

Ramsay1 by Great Neighbour / Super Voisin
  • 414 Views
  • 2 replies
  • 0 Bravos

Resolved! Billing error

How do I sort out a billing error

db3 by Great Neighbour / Super Voisin
  • 460 Views
  • 6 replies
  • 0 Bravos

Resolved! SIM Card

My current phone is dying.  It is a older model Samsung Smart phone.  I have been gifted an older model Huawei GR5 but it is in great shape.  I am on a disability pension and can't afford a lot but definitely need a phone.  My current sim card doesn'...

Lzakrajsek by Great Citizen / Super Citoyen
  • 1978 Views
  • 47 replies
  • 0 Bravos

Talk service not working

Hello, When trying to place a call, I'm told I'm out of minutes. When I go to check my plan details, I get an error page saying: Oh no!It looks like something went wrong, but don’t panic. Log out and then log back in again to continue. Or return to t...

gfitzgerald by Good Citizen / Bon Citoyen
  • 989 Views
  • 17 replies
  • 0 Bravos

Resolved! Wrong add-ons for calling

I wanted to add 300 min international call. I accidently chose 1000 us calls. How can I change the add-ons?

Monthly payment made, but service still turned off!

My daughter's account is on autopay, and the most recent payment was made ten days ago. Yet this morning she still had a notification saying she cannot make calls. Why would this be happening and how am I supposed to trust this company if they automa...

wkowalski by Good Citizen / Bon Citoyen
  • 656 Views
  • 8 replies
  • 0 Bravos

Change number

I cannot chane my number its gives me an error message it say its failed n I really want me number to be changed 

Sassybella by Great Neighbour / Super Voisin
  • 680 Views
  • 6 replies
  • 0 Bravos

Resolved! Loyalty rewards for years of 30/day plan,

Loyalty rewards for years of 30/day plan ,I've had my account for I think about 4 years and I'm not getting my consecutive 30day discount applied on my account how do I get that exactly ?

Crsue1973 by Good Citizen / Bon Citoyen
  • 749 Views
  • 7 replies
  • 0 Bravos

Porting out of PM - odd email

I am porting one of my numbers out of PM to another carrier.... I got the appropriate SMS message: "Koodo: We've received a request to transfer this phone number to another service provider. To approve this request, please reply "Yes". If you.......e...

koodo.png
biros by Good Citizen / Bon Citoyen
  • 535 Views
  • 5 replies
  • 3 Bravos

Re: Compatible phones

I have s10 plus model sm-g975u ..can't get it to connect to network. I inputted APN: sp.mb.com, mmsc: http://alias redirect.net/proxy/mb/mmsc, MMS proxy: 74.49.0.18, MMS port: 80, MCC: 302,  MNC: 220.  It shows 3 to 4 bars, but won't connect...now I ...

toocool by Good Citizen / Bon Citoyen
  • 805 Views
  • 17 replies
  • 0 Bravos

US roaming problem

Hello!  I purchased the 10 day US bundle with data, talk, and text.  Every time I try to send a text or call I get a message that 'sorry, your plan does not include sending texts while in the US.  Incoming texts are included.'  I turned on data roami...

ccgibbs by Good Citizen / Bon Citoyen
  • 917 Views
  • 31 replies
  • 0 Bravos

Resolved! Can't port away number

I've started a new account with Telus and I'd like to port away the number I have with Public Mobile. However, it appears I need to have money on the account to have it active. Now I'm trying to log into my PM account and my password no longer works,...

PL29 by Good Citizen / Bon Citoyen
  • 596 Views
  • 5 replies
  • 0 Bravos

Resolved! Forgot log in information

My wife forget log in information, both email address and pin, how can she get her log in information? thanks

ben2018 by Good Citizen / Bon Citoyen
  • 688 Views
  • 8 replies
  • 0 Bravos

Resolved! Free extra data for charity event

Hello I am biking to Vancouver in support of the Centre for Addiction and Mental Health (CAMH) and I am wondering if it is possible to get some free extra data for the trip as I will be out of wifi coverage for most of it. Thanks!

victor00 by Great Neighbour / Super Voisin
  • 439 Views
  • 3 replies
  • 1 Bravos

Resolved! Any Student Discount

I am student and I want to know is there any discount for student! If anyone knows any plans or promocode please help!

patel5a2 by Great Neighbour / Super Voisin
  • 5131 Views
  • 9 replies
  • 0 Bravos
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