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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Forgot email to access account

Forgot the email to access my account. Need to update billing info and update my plan. Approximately how long does this take to get resolved?

Resolved! Changed plan a while ago need to be activated immediately please

I want to make a payment

Resolved! Activating SIM card and transferring my previous number

Hi everyone, I activated my Public Mobile SIM card today and opted to transfer my number from my previous phone provider. But after replying 'YES' to my previous phone provider to transfer the number, I immediately got a text from Public Mobile that...

A couple of suggestions. Would be helpful for those and want to be self sufficient .......

.........and not a burden on PM. ie.....referrals on the old rewards program have 6 referral numbers but only $5 in rewards.Solution..... have the imbalances fixed or show a status. And...please....leave the xxx-xxx-1234 numbers still posted on our ...

Resolved! Email

Hello I tried to sign in to pay my bill but it sent a code to my email address to confirm it’s me. That email address doesn’t work anymore so I can’t confirm so I can’t pay for my bill. My old email was xxxxxxxxxx my new one is xxxxxxxxxxxx

Resolved! locked out of my account, trying to pay my bill

I have been locked out of am account for too many attempts ..waited the 3 hrs, changed my password as asked to do, now still wont let me get into my account to pay my bill??I need to get this set up so I have access to my account.

How to remove credit/debit card information?

In the new web layout, it does not seem to be possible to remove credit/debit card information. It is possible to update card information and toggle pre-authorized payments, but apparently not to completely remove. Please add that option to comply wi...

Resolved! Reactivating problems

Hi my daughter is trying to reactivate her account go a week now and it won’t let her and it’s getting very frustrating and if it’s not activated today she’s taking her business somewhere else. This is not acceptable!!

Resolved! Autopay not working--service suspended

Using autopay for several years no problem--today cell service suspended because Public Mobile's Autopay service isn't working. Try to log in to account--login and password not recognized. Try to set new password--both verification processes fail. ...

Resolved! Did not receive Sim card??

Ordered and paid for Sim card July 13th, still have not received it and now it is August 1st?? Please let me know what we need to do now?

Resolved! Help! Why is my phone telling me that I have run out of minutes?

My phone is telling me that I have used up all my minutes. My account is showing that I have only used 20 minutes and I have 80 minutes remaining. Please advise. Thanks.

Resolved! Data usage issue

Hello my month off billing just started today but the data usage still showing as all used in red it should be new 3 gig .is there a problem with the website?thx

Resolved! Plan change didnt go through?

Tried to set "change my plan on renewal date" and it didn't go through. I stayed on the same plan somehow, and since have noticed my data draining too (possibly a separate issue). Anything I can do about the plan? Didnt notice until over a week in, a...

Resolved! password ongoing issues

I try forgot password... I reset my password... I verify by clicking on the reveal password... everything looks fine... password change is approved... then it sends me to a log in page... and guess what... I can not log in.... happens all the time......

Not very happy with public mobile right now...

I dunno why...i paid my bills, confirmed phone worked.I was locked out of my emails because public mobile decided to not let texts through, and like anyne else would do, they requested it to be sent again. In consequence, my email service get locked,...

How tell if PM SIM is 4G capable ?

Just found out that data speeds also depend on how recent the SIM card is. My SIM card does not show if it's a 2G or faster. How can I tell if it's 4G capable? Cut and pasted below from google search. Look around on the SIM card for a 3G symbol. If ...

Bandwidth issues?

I've noticed that many streaming services repeatedly pause for a few seconds but sometimes more than a minute.This happens when I have a strong signal. Examples.Playing news audio.Playing me Snapchat video. How can I figure out what is wrong?

Resolved! Calling India

Thank you.I have prepaid plan.By error, I called India and ring was going..i disconnect.Is something wrong.?

Resolved! What happened to plans that included Canada/US calling??

Service

My phone will hardly receive or call for phone calls. I have full bars of service.

Resolved! US Add-On Not Updating

I bought a US Add-On, and I've been in here for 3 days. However it just keeps telling me I have 10/10 days still left and that I haven't used any of my data, which is not true. What is happening? I've definitely purchased it, as it showing up under m...

Spam

I submitted a question a few minutes ago and when I went back to see if anyone replied I found a yellow banner on it that stated "Marked as spam. If you believe this is an error, submit an abuse report.Does this mean that the question has been marked...

Problem with Account Status - Data Usage

I have a 10Gb plan. When I sign into my PM account on my mobile phone, the data usage under account status is "stuck" on 9.2 Gb used. Has been like this for weeks. When I connect my laptop using mobile hotspot and log in to PM on the laptop, I get co...

Resolved! US Data addon

I purchased 1 GB of US data for $20.00. I just received a text saying that %75 of it was used. I decided to purchase another GB but when I went to add ons my only option was 500 MB for $15.00? Is this my only option?

Resolved! Old rewards program

I want to switch my current plan to the new 4GB 4G plan. If I am still on the old rewards program will I lose those rewards when I change my plan?

Resolved! International LD

Wondering if the International LD giveaway can be used in Canada if living in Canada?Doesn't state where as the others do.Thanks

Resolved! How to add funds using self serve?

Hello. The new self serve doesn't allow me to add funds using a card anymore? only by voucher? seriously? how am i supposed to pay my bill now?

Resolved! Where is my Add-on

Hello, I purchased a 1GB add-on but doesn’t show up in my overall allotted data. Is this normal? Maybe not automatic? thanks!

Resolved! log in into my account

Hi I cannot login into my account with my computer but I can login into my rewards. I have already changed my password twice.

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