I suddenly cannot make any calls or receive calls from my phone yesterday. I got a text indicating I am out of minutes. I logged on my account from my computer yesterday and today and I can see I only used 50% of my monthly minutes as well I still have my holiday minutes and bonus minutes with over 180 minutes left. Never had any issue until public mobile changed updated their website?
Is my only option at the moment is to pay the $5 for the 500 minutes add on?
thank you all.
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They don't expire. But they do get used when you use up the limited minutes. Do you possibly have any screenshots of your add-ons from before the new system or plan change?
I once had a problem with the system where an agent blew up my account. I had the proof but it was stressful.
Go back in your usage details after downloading it to spreadsheet format and add up all you minutes. You'll need to sift through them as for what's a call to voicemail or you calling voicemail as you use minutes doing that. Toll free calls also don't use minutes.