Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I’m stuck in number port limbo - I’ve been trying for 5 hours with support. Can you share the # with me as well?
July 14 1 gig of data was purchased the next day the account rolled over for another periodThere should have been 2 gigs of data to start the July 15 cyclethe account shows .5 of a gig used (data usage shows 100.98 Mb used)account should show 1899.04...
How can I pause my daughters phone
Anyone else feel like their 5g internet used up way faster than the lte did? Tia
Hello, I was hoping I could get a bill with my name and home address for address proof as this is the only utility bill in my name. Can someone please help me get it.Thank you!
When Activating I had no choice but to use a Credit Card for Payment, however now that the account has been created I have no intentions of using the Registered Card any longer, I'm going to use Vouchers and only Vouchers for this Account. How do I g...
I have had several issue moving from Sasktel. Issues porting my number and issues with incoming calls reported as not in service or going direct to voicemail.
Hi, I bought a Public Mobile SIM card and tried to activate it but the activation failed. I was able to pay for a plan, but when I opened the app to finish my activation, it said "Subscription not activated."I've contacted Koodo support and Public Mo...
Hi, I'm currently in Canada and will be going to US for 4-5 days. Are there any kind of limitations against me changing the subscription to the US-Canada plan for these days, and then changing it back when I'm back?Thanks!
I was getting message as "The postal code on your card doesn't match the province you selected. Please choose another plan." I've tried incognito mode and different browser, none of them worked. Anyone had the same experience?
I can't transfer the number to my smartphone. Can I have it done by e-mail? Thanks.
Anyone having an issue with data in the mountains?I am talking when you have proper signal 3-5 out of 5 bars and showing LTE. I have no data despite showing full signal with LTE. Occasionally receive notifications or messages for 10 seconds. Or when ...
Ever since they changed to this Eversafe ID, I have been unable to access my account. I have had this account for years and never had a problem accessing it until they switched to Eversafe ID. It lets me login but then takes me to a page which asks...
I accidently purchased an add on worth $33.90 ($30 plus $3.90 taxes). Public mobile refunded only $30 back to my account. Why am I not being refunded the full amount?
**This is a major issue for all Accounts Activated since the switch to EverSafe ID**Features are Missing**I was just able to check a Friend Referrals Account that I did weeks ago, and it still doesn't have the 'Add Payment with Credit/Debit' option i...
Can I add a 2nd payment method or will that wipe out the 1st? My current payment method has some credit but will not be enough Should I let public mobile get all the can on bill day and then add the 2nd?
I haven't signed into community since the website updated.. there appeared no way for me to use my 'old' community nickname to login so i had to choose another one and 'register' .. does that mean all community points and messages i sent to support a...
Hi,If someone sends me a direct message or if CS_Agent sends me a direct message how do I make sure the notification will go to my email? I assume have to enable email notifications, so could be as simple as that. Confirmation on what to enable would...
I recently Activated a new Account on the $50 • 40GB Canada-US Plan, and I only got 2.5 Points back so far.. I thought you get 10% back of what you spend on your Bill in Points? So for every $10 I spend I should get 1 Point, is this not applicable an...
I got a text message from PM stating wrong account number was provided. This is because the portal didn't allow letters. Freedom Mobile has 3 letters ahead of the actual account number. I already messaged CS_Agent advising them of correct account num...
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To whom this may concern,I am reaching out in hopes of obtaining something called a PUK code, I let my nephew use my phone to play games and he was in the settings and I guess locked my sim card? It's asking me for a puk code.Help? @CS_Agent
Hello I just recently purchased a subscription. I would like to activate it closer to the end of the month as I have prepaid for my existing carrier till the 30th can i hold off a few days before activating it? I would like to port my number is th...
I got a text saying that my account has been placed on hold due to unresolved payment issue but bill paid already? I have auto payments set up and my payment already went thru and they gave me my points for paying and my account seems to be working? ...
I paid, and installed sim card. but i can't even call out
I am being billed for an account I do not have. I need to speak to an agent to stop the billing Doug Fisher
My new phone still under warranty is stuck on SOS mode. I have tried all the you tube videos on what to do and nothing changes. I called Apple support and they asked me if I contacted my carrier to see if my phone is locked / blocked. How do I check ...
Prematurely put sim card in as provider showed pmPlease advise
