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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11098 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22046 Views
  • 181 replies
  • 24 Bravos

Resolved! LG G7 phone compatibility

I can't find my phone in the list of phones that are compatible with Public.  Has anyone used an LG G7 phone or know if it is compatible?

Doug2520 by Great Neighbour / Super Voisin
  • 383 Views
  • 2 replies
  • 0 Bravos

Resolved! Loyalty program

Hi, just changed my plan and I noticed my loyalty program was not applied on my billing

shelby72 by Good Citizen / Bon Citoyen
  • 478 Views
  • 4 replies
  • 0 Bravos

Resolved! Realme 7 5G no data

I just got a new Realme 7 5G on Tuesday this week and set it up, put my sim card in from my Samsung Galaxy S8 into this phone and I can call, I can text but I have no data connection. Any answers would be appreciated and I thank anyone willing to hel...

Pocketmuffin by Great Neighbour / Super Voisin
  • 792 Views
  • 5 replies
  • 1 Bravos

Resolved! 2 GB promo activation.

Hi there, I'm with Lucky Mobile looking to switch for the rewards. I'm new to Public, I signed up to the 2 GB bonus promo email last week, and I was wondering if I could still sign up. I know the 13th is the last day to sign up using the promo code, ...

LeePublic by Deputy Mayor / Adjoint au Maire
  • 655 Views
  • 8 replies
  • 0 Bravos

Resolved! How do I cancel my phone plan?

I am moving out of the country so I would like to cancel my phone plan. I have removed my autopay but is there anything else I need to do to terminate the plan?

yun10 by Great Neighbour / Super Voisin
  • 594 Views
  • 3 replies
  • 0 Bravos

Resolved! Re: Transferring or Changing your Phone Number

My daughter has a problem she does not have the Sim card for telus anymore she is no longer using the Telus phone number she used to have and is now using a new phone number from public mobile. Her phone can make outgoing calls and text messages but ...

Goose223 by Great Neighbour / Super Voisin
  • 497 Views
  • 4 replies
  • 0 Bravos

Re: Transferring or Changing your Phone Number

I seem to be unable to tranfer my number from Freedom Mobile to Public. I already called freedom and they said all they need is the request to port the number from Public, but when I type in my number for the transfer on Publics site it says "Unable ...

JonathanCope by Great Neighbour / Super Voisin
  • 378 Views
  • 2 replies
  • 0 Bravos

Resolved! unable to log on and cut off....

My brother has a public mobile account but has lost his password and PIN. Because he has been unable to pass on his updated credit card, public mobile has cut him off so he has no phone! Worse than that, he has been evacuated from the fires near Mont...

Skeptic by Great Neighbour / Super Voisin
  • 594 Views
  • 8 replies
  • 0 Bravos

Resolved! Inlt LD 300 min. advertised to call australia but not working

I added on the 300 International long distance minutes as it advertised calling to Australia. The first call went through then after the call kept failing and there was a message from Public Mobile saying it can't be completed. I am trying to remove ...

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ryguy11 by Great Neighbour / Super Voisin
  • 462 Views
  • 3 replies
  • 0 Bravos

Resolved! Did not receive my promotion offer !!!!!

"For a limited time only, get one month of service for $0 when you activate on any plan, online and in-store.*" I signed up with my email when this promotion was active. I activated online before the deadline. 3 months have passed and I didn't receiv...

Surrendra by Great Neighbour / Super Voisin
  • 556 Views
  • 5 replies
  • 0 Bravos

Resolved! Out going calls not working

When i dial a call it tells me I've used up all my minutes but I have unlimited calls so wtf? How do I get this fixed when theres no people to talk too?

jimmiedmc85 by Great Neighbour / Super Voisin
  • 566 Views
  • 8 replies
  • 0 Bravos

Resolved! Change plan page not working?

I was just trying to future date a plan change for myself, but when I go into the change plan page in Self Serve, I'm greeted with this:  Tried the usual steps: logout/login, try different browser, etc...nothing is working. Anyone else seeing this on...

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mh1983 by Deputy Mayor / Adjoint au Maire
  • 1172 Views
  • 10 replies
  • 0 Bravos

No Service

I have done everything, including Reset Network Settings and I still can't get service.

akoszorek by Good Citizen / Bon Citoyen
  • 460 Views
  • 11 replies
  • 1 Bravos

Resolved! change number

im trying to change my number and keep the last 4 numbers ... i cant find the option... any way  i can do that ?

Jessica11 by Great Neighbour / Super Voisin
  • 375 Views
  • 3 replies
  • 0 Bravos

Resolved! Exceeding Data Plan

Hi folks,I'am exceeding my data plan. I have some data add-ons from giveaway I added a year ago that has not been used.  My assumption is that it will roll over to the free data give away and once I have used it all up, it will disappear from my acco...

jacktrusk23 by Good Citizen / Bon Citoyen
  • 528 Views
  • 3 replies
  • 0 Bravos

I can call and text but can not receive

I can make outgoing callsand my texts are received but I dont receive texts and my calls go to voicemail when people try to call me...

Kwaher by Great Neighbour / Super Voisin
  • 463 Views
  • 2 replies
  • 0 Bravos

Resolved! 75 % ?

Got a notification yesterday saying I've used 75 % of my data Thing is it's says I've used 792.435  of  3072 MB..  3 gigs is normally plenty for me.If I buy additional data does it roll over? 

rossputin by Model Citizen / Citoyen Modèle
  • 564 Views
  • 17 replies
  • 0 Bravos

Unlimited minutes plan & getting repeat "You are out of minutes"

Anyone else having this problem?I try to make a phone call and a voice says "You are out of minutes"But I have unlimited minutes.So I restart the phone.Does it again.Restart the phone.Finally can make a call. I'm wondering if anyone else has this? Is...

BajaBrenda by Good Citizen / Bon Citoyen
  • 476 Views
  • 13 replies
  • 0 Bravos

Plan expired today, I'm on auto renew

My plan expired today, I am on auto renew and credit card was up to date. My account shows plan expired, and account suspended. I made a payment, enough balance but my plan still does not work and nothing changed. Please help?

Rendoh3323 by Great Neighbour / Super Voisin
  • 454 Views
  • 10 replies
  • 0 Bravos
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