Community

Service not working

@CS_Agent Hello my network is not working (data or voice) at all since this morning, I tried to restart my device multiple times, also tried your guide with the chat bot (reset network settings etc). Still not working. Is there a problem with your ne...

OOPS! This page is down or unavailable for maintenance. Click below to return to Login Page.

Can not log in to my accountI getting this message OOPS! This page is down or unavailable for maintenance. Click below to return to Login Page., and I can not update my payment.my phone is not workingplease help urgently 

Frustrated

I wish I could talk to a real person. This AI Chatbot crap is so frustrating. Anyone know a number to call to get an answer to my issues? 

@CS_Agent

Hi,I just subscribed to Public Mobile and have been charged twice.How do I get the second charge canceled?Rita 

Account

Public Mobile down, I can't make a payment. Any 

Reward by referring a member

HiI was referred by another public mobile member, it's been a month but both of us did not any credit for credit, wondering what happens?ThanksTony

Account

Trying to make a payment. Subscription on hold.  ?  Any info?, 

Trying to make payment to my account

I’m trying to make a payment to my account to get my services back on, but I keep getting an error even when I dial *611 I get an error when making a payment as well anyone else?

Can’t add my new bank card

I have difficulty adding my new bank card to my account although I have my login information but when I login I can’t find any option to add my new bank  card 

Contact customer service agent.

This service is horrific. I’ve tried @CS_Agent. Tried chat, searching help articles etc. I keep getting booted about, getting error codes and forced to repeatedly log in and go in circles. Complete BS. All because my service has been suspended even t...

plans

my plan was changed without my approval. can I get it changed back, please.

US Add On

I purchased the unlimited US talk & text plan with 3gb data. Just wondering if this plan applies to my main number and alternate number? I see the add on under both numbers but purchased it under one plan only

unable to actiate; says subscription not activated

Hello to who can help me,trying to activate my new PM account and i filled in everything on the PM app; I was trying to activate the eSIM and my old number is from koodo.at step 6 after trying to port my koodo number, it says a error message saying s...

Restitution of previous services

Hello,Because I often work out of cell range, I decided to switch my service to Koodo a few months ago since they offer Wifi calling (or so I thought). My device is however not supported, and all I've ended up with is a more expensive post paid produ...

Allocated Minutes used up

My daughter has $15  100 minutes service plan. It was just a few days into after the beginning of her service plan when she was unable to complete a call receiving  a notification that her minutes got used up.She is not using her service for calls - ...

Changing provider

Hi, so I wanted to change provider and keep my phone number by transferring it. I decided to wait u until the end of my subscription but I couldn't transfer the number because my account with public mobile was inactive. (I didn't signed up for the ot...

CS_Agent

Hi, I just purchased a physical sim card but I cannot activate my account as it's locked on the eSim card. Could you please remove the eSim card from my account so that I can activate it with my physical SIM card please?Also the previous agent I talk...

Purchased Incorrect Add On

 I purchased an incorrect add on (1000 U.S. Long Distance Minutes) by accident. How am I able to get this add on removed/refunded?Thanks!

Coverage in the US

I was very disappointed in the lack of coverage in NY and PA while traveling recently. I paid for the 15 day add on for talk/text and data but only had coverage for any of those things if I was in a larger community. If you travel with an RV you don'...

NEW PIN # NEEDED

MY CELL IS LOCKED, HOW CAN I GET A NEW PIN

Payment Posted text message

Hi,I always used to get a text message whenever my monthly pre-authorized payment was deducted from my bank account and I used to reset my data usage after getting that.So did something change and if I have to enable it again, how do I go about it? 

Swapping sim card

Want to use my current sim card in my backup phone temporarily but when swapped over it connects to network as public mobile, sends and recieves messages, connects to data but it wont send or recieve phone calls. I previously used my backup phone wit...

No cell line

I can’t call or receive messages on my phone. Keeps giving out message that it’s not set up for US calls? I’m paying for a service I’m not receiving 

unable to update account

I am reaching out to you on behalf of my wife who has been a Public Mobile user for five years.  She has been trying, unsuccessfully to update her VISA information for the automatic monthly payment but has been unable to do so because she keeps getti...

confirm current plan. How many data I can use per month?