[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I need the account number.
I need the account number.
eSIM to Sim switch
I got an eSIM plan, but my phone doesn’t support eSIM. I want to switch from eSIM to physical sim, the virtual assistant is useless as I still have not activated my account (can’t as I don’t have eSIM supported device). I think someone needs to conne...
Resolved! Switching from Koodo Mobile to Public Mobile
If I switch from koodo to public can I keep my number and sim card....
Payment failed
Hello I am trying to set up a payment, but it keeps being declined, there are no holds on my card and I have ample credit available.
Resolved! Cannot make or receive calls
@CS_Agent I paid for US Roaming but am unable to make or receive calls. I’m in the States right now completely without phone service despite paying for the 15-day roaming package. Please help! Thank you!!
payments
Hi why cant I process my payment for my renewal? I need my phone to be working.
Sharing Caring Reward
I didn't get reward for referring my wife (****) My Code is ******.
Resolved! 15 days 5G promo
HelloCan I use the free 15 days 5G promo if I already have an active 3G plan?
How to transfer physical sim to esim?
Hello,I purchased an iPhone 15 which is compatible only with esim. I currently have an iPhone 11. I would like to transfer the physical sim card into an eSim. It is important to me to keep the same phone number and the same plan. I downloaded the app...
cannot access data
I cannot access data
roaming charges when in the U.S.
Do unlimited call,text and data plans for Canada/U.S. include roaming when in the U.S.?
Not supporting non-Canadian icloud accounts
Having heard good reviews about community mobile I opened an account with them only to learn that I am not able to install the app on my iPhone registered in Norway. I am thus not able to complete the sim registration. I learned this after paying for...
I can't renew my plan because to access my online banking I need a PIN sent by SMS
I tried to resolve this online, bu the chat has no humans, and the link to submit a ticket is a 404 error in all my browsers.
Resolved! Update Credit card
Hello, I lost my credit card and I forgot to update in PM account. Today my phone number is out of service. But I am not able to login. It looks like the system is down. How can I update it ?
Lost PHYSICAL SIM Card
Hello,Instead of buying a new physical sim card. Is it possible for me to use the old sim card number. I do not know what the number is. What are my options. I would like to de-activate so no-one can use my SIM CARD.Please let me know. My email addre...
Account page down?
When I enter my password to sign in it loads a "We’re sorry, but this page is currently unavailable. Please check back again soon. " Is this scheduled maintenance?
Service not working
@CS_Agent Hello my network is not working (data or voice) at all since this morning, I tried to restart my device multiple times, also tried your guide with the chat bot (reset network settings etc). Still not working. Is there a problem with your ne...
OOPS! This page is down or unavailable for maintenance. Click below to return to Login Page.
Can not log in to my accountI getting this message OOPS! This page is down or unavailable for maintenance. Click below to return to Login Page., and I can not update my payment.my phone is not workingplease help urgently
Frustrated
I wish I could talk to a real person. This AI Chatbot crap is so frustrating. Anyone know a number to call to get an answer to my issues?
@CS_Agent
Hi,I just subscribed to Public Mobile and have been charged twice.How do I get the second charge canceled?Rita
Account
Public Mobile down, I can't make a payment. Any
Reward by referring a member
HiI was referred by another public mobile member, it's been a month but both of us did not any credit for credit, wondering what happens?ThanksTony
Account
Trying to make a payment. Subscription on hold. ? Any info?,
Trying to make payment to my account
I’m trying to make a payment to my account to get my services back on, but I keep getting an error even when I dial *611 I get an error when making a payment as well anyone else?
Can’t add my new bank card
I have difficulty adding my new bank card to my account although I have my login information but when I login I can’t find any option to add my new bank card
Resolved! Payment Issues & Login Issues
My phone has to be paid today, so as I am trying to add the card that is valid and isn’t expired onto my account it’s telling me it’s wrong etc when it isn’t as I have been typing the card that’s in my hands into the right boxes. Then, as I’m trying ...
Resolved! Travel
I am going out of Canada for 1 year but i would like to keep my phone number i just wanted to know how to do that and what is the cheaper way to do that.Thank you
Contact customer service agent.
This service is horrific. I’ve tried @CS_Agent. Tried chat, searching help articles etc. I keep getting booted about, getting error codes and forced to repeatedly log in and go in circles. Complete BS. All because my service has been suspended even t...
Resolved! Suspended account
Currently oversea for more than 90 days. Phone (SIM) is not active. Despite autopay there is no withdrawal to keep my phone number and service. I don't have access to the email because I'm outside Canada. How I can keep my number, service?
