[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Payment Issues & Login Issues
My phone has to be paid today, so as I am trying to add the card that is valid and isn’t expired onto my account it’s telling me it’s wrong etc when it isn’t as I have been typing the card that’s in my hands into the right boxes. Then, as I’m trying ...
Resolved! Travel
I am going out of Canada for 1 year but i would like to keep my phone number i just wanted to know how to do that and what is the cheaper way to do that.Thank you
Contact customer service agent.
This service is horrific. I’ve tried @CS_Agent. Tried chat, searching help articles etc. I keep getting booted about, getting error codes and forced to repeatedly log in and go in circles. Complete BS. All because my service has been suspended even t...
Resolved! Suspended account
Currently oversea for more than 90 days. Phone (SIM) is not active. Despite autopay there is no withdrawal to keep my phone number and service. I don't have access to the email because I'm outside Canada. How I can keep my number, service?
Resolved! Subscription not activated
Hi, I tried to sign up with PM today, but the app is stuck at a message saying "subscription not activated, contact a customer support agent". The subscription fee has been paid (confirmed with my bank) but I've not yet got to the stage where I can d...
plans
my plan was changed without my approval. can I get it changed back, please.
US Add On
I purchased the unlimited US talk & text plan with 3gb data. Just wondering if this plan applies to my main number and alternate number? I see the add on under both numbers but purchased it under one plan only
unable to actiate; says subscription not activated
Hello to who can help me,trying to activate my new PM account and i filled in everything on the PM app; I was trying to activate the eSIM and my old number is from koodo.at step 6 after trying to port my koodo number, it says a error message saying s...
Restitution of previous services
Hello,Because I often work out of cell range, I decided to switch my service to Koodo a few months ago since they offer Wifi calling (or so I thought). My device is however not supported, and all I've ended up with is a more expensive post paid produ...
Allocated Minutes used up
My daughter has $15 100 minutes service plan. It was just a few days into after the beginning of her service plan when she was unable to complete a call receiving a notification that her minutes got used up.She is not using her service for calls - ...
Changing provider
Hi, so I wanted to change provider and keep my phone number by transferring it. I decided to wait u until the end of my subscription but I couldn't transfer the number because my account with public mobile was inactive. (I didn't signed up for the ot...
CS_Agent
Hi, I just purchased a physical sim card but I cannot activate my account as it's locked on the eSim card. Could you please remove the eSim card from my account so that I can activate it with my physical SIM card please?Also the previous agent I talk...
Purchased Incorrect Add On
I purchased an incorrect add on (1000 U.S. Long Distance Minutes) by accident. How am I able to get this add on removed/refunded?Thanks!
Coverage in the US
I was very disappointed in the lack of coverage in NY and PA while traveling recently. I paid for the 15 day add on for talk/text and data but only had coverage for any of those things if I was in a larger community. If you travel with an RV you don'...
NEW PIN # NEEDED
MY CELL IS LOCKED, HOW CAN I GET A NEW PIN
Payment Posted text message
Hi,I always used to get a text message whenever my monthly pre-authorized payment was deducted from my bank account and I used to reset my data usage after getting that.So did something change and if I have to enable it again, how do I go about it?
Swapping sim card
Want to use my current sim card in my backup phone temporarily but when swapped over it connects to network as public mobile, sends and recieves messages, connects to data but it wont send or recieve phone calls. I previously used my backup phone wit...
No cell line
I can’t call or receive messages on my phone. Keeps giving out message that it’s not set up for US calls? I’m paying for a service I’m not receiving
unable to update account
I am reaching out to you on behalf of my wife who has been a Public Mobile user for five years. She has been trying, unsuccessfully to update her VISA information for the automatic monthly payment but has been unable to do so because she keeps getti...
eSIM not installed properly?
I started a new subscription yesterday and cannot connect to the network. I tried to transfer a number from my previous carrier and now have no phone service. I tried all the suggestions to restart and reset the phone with no success. I think the ...
How can I re-registration for Auto-pay on My account?
I received a message that the card registered for AutoPay on my account will expire at the end of the month. I don't know how to update the registration in order to continue the autopay services? Please give the instruction.
Resolved! Refund for add-ons I was not able to use
@CS_Agent Hi, I purchased three separate data add-ons earlier this month is preparation for a vacation trip, but during the trip I was not able to use any of the add-ons and was forced to change my plan to a higher data allotment plan to be able to u...
Resolved! My iPhone message is "NO SIM"
Hello, could somebody help me. Below is what happened:1. I changed my Ontario number to Alberta number and it was successful.2. Since I need to changed my number (from Ontario Number to Alberta Number) in my bank. They need to send text message to me...
Phone Number
Hello! My brother recently switched to Public Mobile, but while he was transferring the number he put in the wrong number by mistake. Now he can’t confirm his account and he as been billed for the 90 days. what should we do?
Resolved! Switch to a plan that will be discontinued
I set up a change (on my next renewal on Oct 19) to the 90 day, 60GB, $102 plan. The website now says that plan will end on Oct 2.I know if I’m on a discontinued plan I’ll be “grandfathered” but what about a pending change?Will my change request be ...
US ROAMING ISSUES
I am disappointed again, with a lack of service over the border. Twice I went to Michigan, the second time to try again and see if I fixed the issue. I have absolutely no talk/text in Michigan.. I brought felt got T-Mobile as I crossed the river, bu...
Resolved! Porting a phone
My wife needs to port her Telus phone to PM but it is in my name and she wants to keep her number. I already have a account with PM for the last 5 years. Can we start a new account under her name and port this phone over using her current number unde...
