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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11109 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22051 Views
  • 181 replies
  • 24 Bravos

Resolved! Forgot my password - resets the wrong account

I have two accounts (one for myself, one for my son). When I ask to reset my own account, it sends me the password reset, and resets it for my son's account (which is under a different email address!)

EladShalom by Great Neighbour / Super Voisin
  • 550 Views
  • 7 replies
  • 0 Bravos

Resolved! Porting number, get new number

Hello,I want to port my PM number to a new provider for a new plan. But I want to keep my current PM account and get a new number for it.is this possible? From what I’m reading it looks like once your port your number to another provider from PM, the...

Ccomeau0409 by Great Neighbour / Super Voisin
  • 653 Views
  • 8 replies
  • 0 Bravos

Resolved! rewards?

hi therewhy I and my husband didn't get the rewards? after my husband refered me to public mobile.my phone number: xxmy husband phone number: vvv, my husband reference code: xxxxxxxx. he didn't get $1 per month reward.also I didn't get the one time $...

wendywang1998 by Great Neighbour / Super Voisin
  • 697 Views
  • 7 replies
  • 0 Bravos

Resolved! What's My Billing / Data usage dates

Hi Guys............I'm trying to figure out when is my actual monthly service.  I pay for my service on the 13th of each month, but what is the service dates.  What dates are you using for my data usage??   Is my data usage the same as my payment dat...

bigharry66 by Great Neighbour / Super Voisin
  • 544 Views
  • 3 replies
  • 0 Bravos

sim card working

Hello I got a new service from Public mobile, got sim card, registered online got a phone number but sim is not connecting to the network.But the funny part is I have an older account with public mobile on my older Samsung S10 which works perfectly f...

anumrafi by Great Neighbour / Super Voisin
  • 382 Views
  • 4 replies
  • 0 Bravos

How to block nuisance calls?

I'm been receiving calls from others countries (Niger, Kenya, Madagascar, etc) that ring once and hang up. Should I be concerned? Is it possible to block calls from a list of countries or only accept calls from specific countries?

jackl1 by Great Neighbour / Super Voisin
  • 651 Views
  • 11 replies
  • 0 Bravos

Resolved! Port out from Fongo, can't receive incoming calls

Activated Public SIM about 4 days ago.Received port out completed notification from Fongo 24 hours ago.I can make outgoing calls and receive incoming calls from Public users but I can not receive calls from other carriers.  Please help.

DavisPoon by Good Citizen / Bon Citoyen
  • 808 Views
  • 6 replies
  • 0 Bravos

Get data and can text but cant call!

I got to my buddy's cottage frequently. I get data and am able to text but I cant call anyone. After I call it just stays silent (no ringing) for about 10 seconds and then  just auto ends the call. I have tried adding +1 in front of the phone number ...

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Bourke by Great Neighbour / Super Voisin
  • 831 Views
  • 13 replies
  • 0 Bravos

Resolved! Coverage in Strathcona Park

I need to make a phone call from near  Strathcona Park on Vancouver Island. Does anyone know where the closest location is that is covered by PM?  Would it be Gold River? 

ecowen by Model Citizen / Citoyen Modèle
  • 1263 Views
  • 23 replies
  • 0 Bravos

Resolved! Please help

my Ex went into my account and changed my number. how can I get my past number ported back. i also need a list of my old numbers to get into my Apple ID because he wiped my phone.Can some one please help?

KandaceKim by Good Citizen / Bon Citoyen
  • 948 Views
  • 18 replies
  • 0 Bravos

Resolved! Unable to change my plan before going on a trip - by Aug 13th

Hi There, I'm on the $15.00 a month plan and my plan renewal date is coming -on 13th Aug.I tried going on the my account page but the plan change options a greyed out and it shows the cancel next bill order. I've added an shows $25.00 balance in my a...

sjn9 by Great Neighbour / Super Voisin
  • 549 Views
  • 8 replies
  • 0 Bravos

Resolved! Error 821 and creating ticket

Sim activation failed, error message 821. What it means? tried to get a ticket but instructions ended to nowhere and that with Telus rep assistance   

Briz_Marlon by Great Neighbour / Super Voisin
  • 771 Views
  • 10 replies
  • 0 Bravos

Resolved! Not receiving call after new activation

I activated my new Sim card yesterday with existing cell phone number transfered from another carrier, but I can only make call but not receive call as it always go to voice mail. Please help!

ssyy by Great Neighbour / Super Voisin
  • 569 Views
  • 7 replies
  • 1 Bravos

Monthly Mobility Bill/Report

To whom this concerns,  I write in regards to the acquisition of my monthly bill containing my name, number and address and date. Though more info is always better than the latter.  I work in telecommunications so I'm very much aware of that this is ...

Bugsmerran by Great Neighbour / Super Voisin
  • 339 Views
  • 2 replies
  • 1 Bravos

Resolved! Calls not working after new activation

So I signed up yesterday.  First time there was an error code 821, but I tried again and it completed the second time.  (It looks like I have been charged twice $28, but I will deal with that in a few days once the transactions move from "pending" in...

KP2021 by Good Citizen / Bon Citoyen
  • 698 Views
  • 15 replies
  • 0 Bravos

Data not working

Hi I am new to this and not very tech savy. My husbands phone all of a sudden the data is not working. He has 2GB data and hardly ever uses it.  When I log into his account and go under data usage it doesn't even show the bar that says how much data ...

Jocemsmith by Good Citizen / Bon Citoyen
  • 884 Views
  • 25 replies
  • 0 Bravos

Resolved! Roaming In Colombia

From the forums I already read it seems that international roaming with PM is not happening anytime soon. My question is; What happens  if I turn my phone on in, lets say Colombia or Brazil, would charges be added on automatically just by virtue of h...

whamadeh1 by Great Neighbour / Super Voisin
  • 397 Views
  • 2 replies
  • 0 Bravos

Resolved! How long should I wait to port-in number that I just ported-out?

Hi!I had a number with PM. In order to get new bonus offer (extra 2GB) I decided to create new account and port my existing number. So I got new SIM card and created new account with new email and new number.Then I got Lucky Mobile SIM and activated ...

Ukrop by Good Citizen / Bon Citoyen
  • 1422 Views
  • 28 replies
  • 0 Bravos

Re: Transferring or Changing your Phone Number

 never got that text message to transfer so was giving a temp number, now no one can call me but only text me on my old number>>> now i have 2 cell numbers i just what my old one back as everyone has it

jude64 by Good Citizen / Bon Citoyen
  • 449 Views
  • 7 replies
  • 0 Bravos

Resolved! Plan Expired?

Is this a normal occurrence a few hours before new cycle begins tomorrow; with a change of Plan $25 to Plan $15?Do I have full functionality of my current (Epired) Plan until the actual switch?  edited by computergeek541: screenshot removed

Koombassi by Model Citizen / Citoyen Modèle
  • 607 Views
  • 13 replies
  • 0 Bravos
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