Community

Resolved! Can’t renew plan! Help!

i can’t renew my plan with a voucher , I can’t receive calls or call out not even to *611! What is going on how do I fix this problem 

Resolved! Out of Canada Access

Hey, just wondering if I can get an upgrade to my phone when I am out of country.  Will be in Costa Rica and Dubai.  Would love to still have access to my Canadian phone number. Please Advice.

Resolved! Can't log onto my account

I have reset me password, and then it won't sign in. 

Resolved! Payment info update

i need to update my Visa info for payment as my card was lost and replaced.  Please advise, don’t see options here

Resolved! I tried logging into my account and it failed, reset password and still won't work.

Resolved! Upgraded 3G 5GB plan to 4G 15GB for half a year, but speed is still throttled to 3G speeds!!!

Hi if you guys know how to resolve this: I upgraded my 3G 5GB plan to 4G 15 GB plan half a year or so ago, however my speeds are still working at 3G speeds, in fact when I do a speed test, the speeds are throttled to 3G limits just like when I had th...

Resolved! Changed email in primary account

I changed my email on my primary account and now can't access my account. Also can't get a contact ticket as I can't access my old email account how do I proceed

Resolved! Did the 3X Public Points/15% back in public Points for 12 months Promotion end?

I have just activated my public mobile service today, when I was ordering my SIM it appeared there was a 3X Public points promotion on for 12 months. Has this promotion ended? I do not see it in my rewards page (although that is still being setup). T...

Resolved! Phone/Internet support in alaska

I thought with volte introduction, coverage in alaska was a possibility. Any word on this? Alaska cruise season is coming up.

Resolved! Questions about current $40/15GB offer

I'm with Public Mobile for a while now and am currently on this offer they had before $120/12 GB data - 90-day plan - Unlimited Provincial Talk - Unlimited International Text So what I'm wondering- Can existing customers switch to the new offer or is...

Resolved! Add On

I purchased an add on for use during my recent US visit. It worked very poorly. Some calls went through but many would not. Messages were received days after they were sent and messages I tried to send mostly just would not send. Very disappointed in...

Resolved! Need help making international calls again

I have a lot of free mins for international calls but none of the calls I’ve made for the past few days has been able to go through, Anybody know the reason why? 

Resolved! Has anyone tried the US roaming add on with talk, text & data in the Orlando area lately?

Just wondering if this add on is working/not working and whether it is worth purchasing or not...

Resolved! Cannot log into account even after reset password

I forgot my password so I initiated the password recovery steps, entered the validation code texted to me and then entered a new password.  It was accepted, but each time I go back to log into the account with the new password it fails.   Now it says...

Resolved! I can't make or receive calls or texts

I suspended my account for two months as I was out of the country. I reinstated my account. My profile says it is active. I can't phone outgoing, it says call ended. I can't receive calls, it goes straight to voice mail. I can't text. I have turned t...

Resolved! No cell service but have data LTE

5 days ago I joined PM ,I ported my number. I got the freedom mobile request to port number and said YES.  I have LTE service but no cellular service I live 500 meters from a bell tower . I have turned off and on and remover the sim so many times , t...

Resolved! locked sim card

 sim card is puk locked, where do i get the sim cards puk.

Resolved! Card

How do I put my pin Number on my phone

Resolved! No Data - April 1, 2023

I don't have data all day today April 1, 2023. Does anyone know what happen or someone is also experiencing the same issue?

Resolved! Cannot make calls or receive

Account is up to date , can receive and send texts but calls come up as failed .  Took sim card out tried in a different phone not able to make calls ?   Did all the troubleshooting steps nothing worked , any help would be greatly appreciated ! 

Resolved! ***thanks for everyone’s reply***double payment problem

I have autopay enabled. March 14 was my payment day, and on that day, I downgraded my plan from $25 to $15. I was charged twice that day, for $25+tax AND $15+tax. Can someone please explain to me how that makes sense? Edit: thanks everyone for your r...