Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I can’t sign in. Says unauthorized?
Hello Everyone, I upgraded my plan last night and my credit card was charged right away. It said the upgraded plan would be effective immediately. But my account is still showing my old plan. As of this morning I am unable to sign in to my account. ...
When I attempted to sign into My Account today, I get an error message (repeatedly). I have tried accessing using different browsers. Its not a username or PW problem as I cannot even get that far! Anyone else having this problem?Thanks
Hi, is the "My Account" page down? When I try to sign in, it says: "This page is down or unavailable for maintenance. Click below to return to My Account page." I tried to check two or so days ago and it still said that. I need to know my data usage ...
Does anyone know what the holdup is at Public Mobile with reference to the holiday bonus data offer? My husband and I both signed up with PM 3 years ago , at the same time. He has received the text offering the holiday bonus on Dec 2, and replied the...
Missing Rewards, I was referred by a friend and then referred a friend, but I only got 10 dollars reward.I understand suppose to get 20 dollars; how can I get the additional 10 dollars?
My US roaming is not working since we entered USA. We went through 3 states Montana, Idaho and Nevada and roaming did not work anywhere The roaming is on, provider is shown T-Mobile. I was not able to have internet or receive calls, or messages. Ple...
Lost my phone so purchased a new SIM card, I want to activate my new sim but it’s not allowing me to do so on my account. Please help.
I forgot the numeric code to unlock my phone screen
Hi Sir,My Customer support code number is # 643484.My incoming call and text message from another people call me and text me is OK. But CIBC account open cell phone is OK. Only text message isn't working. Could you please check it for me.Thank you
How contact technical supportService is no workNo call no text no data Manually selected 'public mobile' network I reset and try many times Simon no help
i had retailer store and i activeted family they simcard i mixed their user nameK. CELLPHONE REPAIR LTD
Good day I made a new account with a new phone number and new email address but the email address won't log in and I can't log in to my account to change the email address. How do I change my email with out being able to get in to the email
I get international long-distance bonus minutes one-time add-on by SMS, I try to call Iran but it does not work and i keep getting a message "public Mobile"Could you please check my line to see if there is an issue?
How to port # from PM to freedom mobile ? thanks in advance.
Hi, My friend uses my referral code when registered this October, but i didn't get bonus. How to check if someone use my code? Zhengguo
Hello, I wish to cancel my account as my father is in a home and not using his cell phone anymore.Please let me know how to proceed
I got the message below in my email. Do it include Dec. 12 or is it up to Dec. 12?For a limited time, we’ll take $5 off your monthly payment for up to five months as long as your friend stays with us. Make sure your friend uses your code found in My ...
Is there a list of countries included in the 500 free international minutes?
Why is it that MMS messages do not come though instantly as a viewable text message ? I keep my data switched off to preserve it while I am around wifi. I do not wish for software updates etc .. to come through each and every time I switch my data on...
I can't log in to my account and can't reset password. Can anyone help
Hi All Anyone else have this issue? Got the text Sat Dec 10. Responded YES2 as required and follow up text says 2GB and 500 minutes added. However checked my account today and there was nothing added.The rest of the family accounts got updated in...
Hi. Need technical support to reactivate my SIM that was suspended. I changed my card and my email bcz the one I registered with is no longer active and Cldnt change them on my public accent. Pls help
I had to change my credit card in late October due to it being hacked. November 11 we responded to the Public Mobile email and paid the outstanding balance with another credit card. We also upgraded from 3G to 4G. We were charged with the previous mo...
Received the msg below. Replied yes but the plans didn't change on the renewal date! Public Mobile here. We've got a great deal for you. Get 15GB of 4G speed data for only $40/month. Reply "YES" to get this limited time offer added to your plan on yo...
I have not received notice from PM's Holiday Bonus of 2GB bonus one-time data add-on and 500 international long-distance bonus minutes one-time add-on. Please assist.
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