cancelling plan

[Crystal97]

My dad no longer needs his phone plan. We are unable to find his phone to receive the EverSafe confirmation code to access his account to cancel his subscription. I have POA and have his user name and password but without the confirmation code that is sent to his cell number I don't know what to do. Any suggestions?

[Andy85]

Very useful information

[hTideGnow]

HI @Crystal97 

you can receive the code via email.  Click Didn't receive code, and then send email should be an option there

or you can use call 1-855-4PUBLIC and enter the 4 digits account PIN and disable autopay 

or last, submit a ticket with CS agent and ask them to remove the credit card:

  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Yummy]

Redirect security code to email.
Click on: ‘Didn’t get a code’ and you will get more options.

Remove autopay or declare phone lost/stolen and account will be deleted after 90 days of no pay.

[dust2dust]

Might he recall his 4 digit account pin? Is he still using the credit card he had been using here? Is it still valid?