E Sim Card

[Rae2004]

I purchased E sim card. They charged my money right away. However, nobody sent me E sim Card either by email or QR code by mail.  I can`t continue to activate E sim card.  Where is the custom  service? 

R

[JRod]

@Rae2004 

If you weren’t able to directly download and install the eSIM from the app and haven’t received it via the welcome email you will have to message customer service in order to have the QR code re-issued.

Please click this link below to message customer service:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Keep an eye on your mailbox here as that is where your reply will come in (envelope icon on desktop, click your avatar icon in the corner and then click messages if on mobile).

[hTideGnow]

HI @Rae2004 

was that new activation? or existing subscriber changing to eSIM from physical?

if new activation, check the welcome email

if existing subscriber, login the app again and check if the QR code is there