Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Sim activated but not working

So frustrated right now. I bought a Public mobile sim, paid for a plan and activated it online. But my phone is still saying "NO SERVICE". I selected a phone number, and later public mobile randomly switched it. I am wishing I seriously went with som...

Resolved! username error

The promo didnt add so I tried to submit ticket and created a community account. Logged into commmunity account and chated to SIMON chat bot. he said to submit ticket and when I tried it said to verify my account. I tried that and it said username...

cant use data on phone.

Whenever I'm out somewhere I cannot use the data. I have 2.5 GB but it wont work

Resolved! Change plan

Want to know how to change my plan like upgrade it to one that has more data

Resolved! Customer service for billing error

How can I reach customer service? I am being overcharged.

Cellular options blank

Turned off my phone during a visit to US and now that I’m back in Canada I can’t connect to cellular. Nor do I have any cellular options (options blank). Wifi works but cellular doesn’t connect to server

Resolved! Why is my card charged 28 dollars on autopay for a plan that costs 25?

Why is my card charged 28 dollars on autopay for a plan that costs 25? Is it because the tax wasn't listed? I can't see the taxbreakdown anywhere inside my own account.

Resolved! Help please

How can I get baack my old number? It is tied to my work computer and I cannot access the computer

Resolved! I can't reset my password ... please help.

I can't reset my password ... please help.

Resolved! Referral Code did not apply

Hello,I just signed my sign up with PM and applied my referral code. However, I believe my code did not apply as I did not receive notification of this. In the past, when I refer someone, I am notified immediately upon activation of their account.

Resolved! call control

My son has Call Control from his supplier - It stops a lot of annoying calls - when you call him BEFORE the call goes through I am asked to enter the number stated in the brief message....I want this! I get so many annoying calls from bots.

Payment deducted twice

Hello! i made a recahrge payment for my xxxxxxxxxxxxx number on june 2 but it wasnt credited. Then i made another payment the next day june 3. Only then i got the recharge. How am i going to get a refund of my extra payment???

Resolved! credit card

I would like to know what are the procedures to be able to give a new credit card number to pay my account...I am being sent to my account but cannot access it not remembering my password ..even after one try I am being written that I have to contac...

Resolved! Need to talk to a customer service agent

Resolved! How to change my SIM without having access of my email or phone number

My phone was stolen so I need to change SIM I can't get in to my email or my cell number

Resolved! I would like to change my monthly voucher payment to auto payment

Resolved! How do I change the credit card on my auto pay. My current card is expiring

How do I change the credit card on my auto pay. My current card is expiring & I need to get this done ASAP.I see no way to do this.Please helpMarios

has anyone got help here really?

Apps Not Working or Updating

Most of my apps including google play store are not working. It says I'm offline even though the wifi is connected. How do I fix this?

explanation

I do not understand that within 2 weeks I have used all my plan. I made 2 phone calls to my house, in the same city. I would like to understand what I am doing wrong. I do the same thing every month and I never ran out of minutes before. Please help.

Personalized voicemail for forwarded calls

Hi! I currently work from home 70% of the time and our business phone is forwarded to my personal cell. I've recently learned that when the call is not picked up, clients are hearing my personal cell voicemail instead of our work voicemail. Is it pos...

Resolved! 2GB bonus

I got my $25 plan yesterday, but the “ 12MONTH2GB” code didn’t work.

Resolved! Chinese Unlocked Phone Recommendation

Which specific Chinese unlocked phone brand / specific model works well with Public mobile in terms of calling and texting reception? data reception? (brands/models with minimal to no issues at all) I was looking to get a Poco F3 but I've read a few ...

Resolved! Login issue

My husband recently started an account with Public Mobile and registered an online account which he cannot get into. We have tried to do the chat line and keep getting automated bots which is getting us nowhere. We have cleared our cache and cookies ...

what is update (2/2)

Port Trouble Shooting

Hello, I bought SIM on Tuesday (2 days ago) but I still cannot receive any incoming phone call. Also no any text inbound outbound. Port from BELL to Public Mobile is not working. Could you kindly help?

"Plan expired" despite an autopayment yesterday

Payment went through, can see it on my CC statement. However, still got a text that my card was declined. Today my data and texting haven't been working *even though I've paid.* I haven't checked but I doubt calling is working either. My texts don't ...

Community

Forum Posts