Community

Resolved! US travel add-on

Hi,Can you add the same US travel add-on the same day that it expires? From my last experience, it seems it required a 24 hr break.Thanks,Andrea

Resolved! Stop working my sim card

Resolved! Problems With US Roaming

We are now eighteen days into our four week trip to Washington, Oregon and California. To say I am disappointed with my purchased roaming service is putting it mildly. I have had voice and text service for less than three days in all three states eve...

Resolved! how to login and fix payment plan?

the phone was disconnected and I cannot login. doing a reset with the phone leads to nothing. I still cannot login after resetting the password.Please, help, this is just an expired credit card.

Resolved! Activating my sim card

Hi there I need a contact number so I can speak with an agent please I recently purchased a public mobile Sim card and I was informed by the person that sold me the SIM card that all I had to do was go to a Circle K convenience store and purchase top...

Resolved! SIM card not working

Hello My SIM card stopped working 2 hours ago which was fine for more than a year.Can you help me please? Thanks.Mouloud

Resolved! I have a number of account and added roaming to the incorrect account

I have 4 account and currently in florida.  I added roaming to 2 account but one a incorrect. Can this be corrected. 

Resolved! Can’t make or receive calls

Is anyone else having this issue? 

Resolved! Points back

When will I receive the 10% points back for switching to public mobile

Resolved! Public mobile rewards

I am just wondering how this works. I read that I could earn reward point but asking and answering questions in community page. How much contribution do I need to make to get points though? Like for example is it 10 posts for 1 points, etc? Is there ...

Resolved! Roaming

I understand that PM is different from Telus or Koodo but I have some questions regarding roaming. I know they don't have easy roam, but does that mean I won't incur accidental roaming charges. I got on the ferry to Vancouver Island often and I alway...

Resolved! looking for refund

looking for refund from Feb 3, 2023 to end of the month  

Resolved! Is Easyfone Prime-A1 Pro 4G compatible with current Public Mobile network?

I'm looking for a simple, non-smart phone with long battery life.  I'm thinking of the Easyfone Prime-A1 Pro 4G.https://www.amazon.ca/Easyfone-Prime-A1-Pro-Unlocked-Mobile/dp/B09Q5DVTFZ/ref=sr_1_5?crid=1WFG6GD532XYI&keywords=flip%2Bphone%2B4g&qid=167...

Resolved! Username

How to get username that I forgot 

Resolved! Account sign-in

I have 2 kids with Public Mobile accounts. I signed up both with the same email address (where I receive emails regarding both accounts) but I can only create one account to manage payments, redeem rewards, etc. How can I access my second child's acc...

Resolved! Invoice

Hi, I need an invoice for the total amount I paid in the whole year 2022, for tax purposes, how can get it?Thanks!

Resolved! sign on

i cant remember by email account or password only want to change my visa expiry date for payments 

Resolved! Upgrading data plan

I received an offer by SMS me to go from current plan 15 GO to 20 and I answered Yes, Yes.In the days preceding my renewal date, I went to check but the the 20 GO wasn't available. My due date is today, March 6 at 2 AM. I checked this morning, nothin...

Resolved! public Mobile changed my phone number

I am new to public mobile but have been successfully using my old phone number which I transferred over. Today I received a text telling me they couldn't complete the transfer and they gave me a new number. On top of that the new number is outside th...

Resolved! Looking for my order i place 15 days ago

I am looking for my order i placed 15 days ago. I received a confirmation with order number but have not received it or carrier instructions. 

Resolved! Data Issue

My data isn’t working at all, but I have plenty left on my account. Help please!

Resolved! email

How do i change my sign in email