Community

can't get "Plan Details" when logged into account

when I'm logged into my account, I click on "Plan Details" and I get an error message that says...Oh No!It looks like something went wrong but don''t panic.It says to log in again I've tried this multiple times, but still get the error message. I wan...

Payment

My payments went through but I am still  getting a message saying "Public Mobile here. Your plan did not renew because we did not receive your payment...." see my proof attached    Edit by Dunkman: removed personal information 

Sujet sur l’ajouter data

Unable to change plan

Im trying to change my plan from basic to a better plan   But the screen doesnt show me options   When i click plans  its says something went wrong and i have to log in again   Very fustrating

Best sound with headphones

My Pixel 3a XL's sound is disappointing.  With the exception of one phone (HTC One M9),  all phones I've had have sucked. But the HTC One M9 was excellent.  I use it at the gym but it's life is approaching it's end. So long question short (I know. To...

When does the data bonus start or activate once autopay is set up during initial SIM activation

Was wondering if the 250 MB bonus data (on $15 plan) will start on right away if I activate autopay during activation? Or perhaps it starts on the 2nd month?

Plan Expired

A couple of days ago I ran out of data so I purchased 1GB more. It still didn't work and today when I log in it says Plan Expired with no way to fix it. I can see the extra $15 listed, and my plan renews tomorrow. How can I fix the expiry? What cause...

Porting from Petro Canada Mobility possible during self serve activation?

I'll be porting my Petro Canada Mobility number to Public mobile soon. Was wondering if it has to be ported through a moderator or it can be done during self serve activation if the Petro Canada is listed in drop-down menu for old provider listing to...

PUK

I may have missused my Fixed Dialling Number setting and forgot my pin...any ideas how to get my PUK2 number without buying a new Sim card?

Found lost samsung cell

If you lost your cell by Thames River please call it  , it still has a charge and want to return it to you.

Using a PM account for land line using land line type handsets.

I see that Telus offers a ZTE box and service that allow the use of a conventional handset. Can  one buy a second hand ZTE box and use a PM SIM in it or does that set up require some type of initializing by the carrier? Telus does not appear to offer...

Public Mobile Network vs Telus - Same Coverage?

I recently had reception problem in Québec (St-Honoré, Lachute) & Ontario (Peterborough). When I looked ertyu.org website & notice that I should get a pretty good coverage in these areas (Telus antennas).On their website, Public Mobile Coverage Area ...

My phone can calling out but can no someone calling in

My phone can calling out but someone can no calling in

Bill payment not reflecting

Hi teamI have already paid my outstanding amount on 13th sept and there is a debit entry in my bank statement. However my number is blocked now and i hear instructions stating i have exhausted my balance. which is impossible as i dont make enough cal...

Payment processed but no change

I have successfully added the 40$ voucher by using *611 ,the payment was successfully ended ,but my service still doesn’t work and I can’t be able to use internet…..I need it working AsAP

Phone number

I activated my daughters account in August. I transferred her old Rogers number to Public. This week on Wednesday her phone number was changed to a different number without our permission. We need to change it back. I forgot to cancel her Rogers pay ...